Mainer Auto Group, LP

This purchase belongs to [redacted] ***; made on 1-8-2011; when contacted by Ms [redacted] in 4-5-2016, the Original Manufacturer [redacted] had filed bankruptcy and the new company was not picking up the warranty on these windowsI continued to investigate, so at least be able to order the IGU" ( Insulated Glass Units) that Ms ***'s windows neededIt is not neccessary to replace the windows from the openings; only replace the Insulated Glass Unit Inserts on each individual window sash or both; I had advised her that I was having difficulty in trying to get them to honor the warranty and being able to order the Insert units neededAfter much time and effort to be able to get the necessary Insulated Glass Units Ms [redacted] needed on her windows: the new company did not honor warranty, but was able to get the new Insulated Glass Units ordered; All Star Siding & Windows will be picking up the cost of units and the cost of installationOur apologies to Ms ***, for the process; but I have other customers we had installed windows through this company and needed to know the process to be able to get parts from new companyI had not had any problems with any other customers that had these windows: Time Frame for install weeks: Repsectfully, [redacted]

I *** ** ***, here by acknowledge deposit of $ by customer *** ***, not $per copy of contractwe apologize for any inconvenience to customer for not being able to meet last installation start date due to my installer being backed up in job orders, prior to hisDelay of
refund due to return of ordered materialsWill be issuing refund this coming week.Respectfully,*** ** ***

This purchase belongs to [redacted]; made  on 1-8-2011; when contacted by Ms. [redacted] in 4-5-2016, the Original Manufacturer [redacted] had filed bankruptcy and the new company was not picking up the warranty on these windows. I continued to investigate, so at least be able to order the IGU" (...

Insulated Glass Units) that Ms [redacted]'s windows needed. It is not neccessary to replace the windows from the openings; only replace the Insulated Glass Unit Inserts on each individual window sash or both; I had advised her that I was having difficulty in trying to get them to honor the warranty and being able to order the Insert units needed. After much time and effort to be able to get the necessary Insulated Glass Units Ms [redacted] needed on her windows: the new company did not honor warranty, but was able to get the new Insulated Glass Units ordered; All Star Siding & Windows will be picking up the cost of units and the cost of installation. Our apologies to Ms [redacted], for the process; but I have other customers we had installed windows through this company and needed to know the process to be able to get parts from new company. I had not had any problems with any other customers that had these windows: Time Frame for install 3 weeks:  Repsectfully,[redacted]