If you hire these people I advise that you double-check and reconfirm the quality of the locks and hardware they use While they completed our job very quickly, I had to call them back several timesthe first time was immedately after as they caused a split in the door that they installed the deadlboltI found ithe crack, they did not point it out when it happened and were a bit defensive when I pointed it outTheir solution was to fill in the crackwith puttyOver the next several weeks, some of the locks jammed and one doorknow got stuckMainland returned and fixed one of the jammed locks but refused to come back when the door knob stopped workingLooking at the hardware, we realized that they installed poor quality door knobs and we had to replace them ourselves I was satisfied with the efficiency of the installationBut don't expect them to be particularly polite or understanding They do answer the phone and return callsi would recommend these guys but recommend that you speak to a couple different companiesThey knew I spoke to another company in the process of deciding who to hire and the guy acted insulted and annoyed about it even though I did not ask for discount or any special considerationIt seemed he was just annoyed that I bothered to talk to someone else
If you hire these people I advise that you double-check and reconfirm the quality of the locks and hardware they use. While they completed our job very quickly, I had to call them back several times. the first time was immedately after as they caused a split in the door that they installed the deadlbolt. I found ithe crack, they did not point it out when it happened and were a bit defensive when I pointed it out. Their solution was to fill in the crack. with putty. Over the next several weeks, some of the locks jammed and one doorknow got stuck. Mainland returned and fixed one of the jammed locks but refused to come back when the door knob stopped working. Looking at the hardware, we realized that they installed poor quality door knobs and we had to replace them ourselves.
I was satisfied with the efficiency of the installation. But don't expect them to be particularly polite or understanding. They do answer the phone and return calls. I would recommend these guys but recommend that you speak to a couple different companies. They knew I spoke to another company in the process of deciding who to hire and the guy acted insulted and annoyed about it even though I did not ask for discount or any special consideration. It seemed he was just annoyed that I bothered to talk to someone else.
If you hire these people I advise that you double-check and reconfirm the quality of the locks and hardware they use While they completed our job very quickly, I had to call them back several timesthe first time was immedately after as they caused a split in the door that they installed the deadlboltI found ithe crack, they did not point it out when it happened and were a bit defensive when I pointed it outTheir solution was to fill in the crackwith puttyOver the next several weeks, some of the locks jammed and one doorknow got stuckMainland returned and fixed one of the jammed locks but refused to come back when the door knob stopped workingLooking at the hardware, we realized that they installed poor quality door knobs and we had to replace them ourselves I was satisfied with the efficiency of the installationBut don't expect them to be particularly polite or understanding They do answer the phone and return callsi would recommend these guys but recommend that you speak to a couple different companiesThey knew I spoke to another company in the process of deciding who to hire and the guy acted insulted and annoyed about it even though I did not ask for discount or any special considerationIt seemed he was just annoyed that I bothered to talk to someone else
If you hire these people I advise that you double-check and reconfirm the quality of the locks and hardware they use. While they completed our job very quickly, I had to call them back several times. the first time was immedately after as they caused a split in the door that they installed the deadlbolt. I found ithe crack, they did not point it out when it happened and were a bit defensive when I pointed it out. Their solution was to fill in the crack. with putty. Over the next several weeks, some of the locks jammed and one doorknow got stuck. Mainland returned and fixed one of the jammed locks but refused to come back when the door knob stopped working. Looking at the hardware, we realized that they installed poor quality door knobs and we had to replace them ourselves.
I was satisfied with the efficiency of the installation. But don't expect them to be particularly polite or understanding. They do answer the phone and return calls. I would recommend these guys but recommend that you speak to a couple different companies. They knew I spoke to another company in the process of deciding who to hire and the guy acted insulted and annoyed about it even though I did not ask for discount or any special consideration. It seemed he was just annoyed that I bothered to talk to someone else.