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Mainline Energy Systems, Inc.

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Mainline Energy Systems, Inc. Reviews (3)

I am the owner of Mainline.  My service team has been working diligently with the [redacted]s and in particular with the manufacturer, [redacted] since early after the installation date of this pellet system. Mainline has an accountability to the consumer to support service requests and in this...

case, Warranty Claim, which we have been doing.  After multiple service visits and warranty parts replacement, under direction of the manufacturer, the reported problem seems to persist.  The process with manufacturer is to diagnose and repair all probable components under warranty claim at no cost to the consumer.  We have been in an escalated state with this for well over a year .. and have done all we can to the extent that the entire system has been requested for warranty replacement .. This is of significant detrimental expense to Mainline if not done with the support of the manufacturer, [redacted] who developed and built the system.  Although not an excuse, the delay in response is partially due to non-response from the manufacturer on detailed next steps under warranty claim.  We do acknowledge that we should have been more proactive with status or at least a courtesy call with updates or lack thereof.  Mainline is awaiting a final response form [redacted] on our next steps .. and we are committed to resolve the matter .. with financial support from [redacted] under the warranty claim process.I will also be in contact with the [redacted] this week and remain involved until we have a resolution.  I expect this to be settled within the next 30 days.

Sacha came to clean our stove on Sat 8-29. He did a great job. Answered our questions about the stove. Very informative and a top notch employee. Thanks.

Sacha came to clean our stove on Sat 8-29. He did a great job. Answered our questions about the stove. Very informative and a top notch employee. Thanks.

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Description: Stoves - Wood, Coal, Energy Audits, Boilers - New & Used, Heating Equipment, Contractors - Solar Energy, Heating Contractors, Contractor - Insulation, Generators - Electric, Fireplaces, Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant Wholesalers (NAICS: 423730)

Address: 591 Ference Rd, Ashford, Connecticut, United States, 06278-2103

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