Mainsource Bank

I live an 1/mile from a MainSource Bank branch in [redacted] Indiana and I can never use it because the lobby isn't open on Saturdays and they really don't like to deal with my pop machine moniesSo, I have to go out of my way to go to the [redacted]  Branch!

Revdex.com Serving Central Indiana N Delaware Street # 5pt;">Indianapolis, IN 46204-Via Facsimile: 513-621- RE: ID # [redacted] This letter is in response to the Revdex.com complaint dated November 28, filed by [redacted] ***Ms***’s complaint stated she was not contacted prior to her late mortgage payment being deducted from her checking accountMainSource Bank’s practice is to contact customers prior to pulling a payment from their checking accountWhen the Collector attempted to locate a phone number for the ***’s they were not able to locate a current working phone numberThe Collections Manager has spoken to Ms [redacted] since the payment was pulled and obtained current phone numbers for the ***’sDuring the conversation with Mr***, the Collections Manager explained MainSource Bank’s right to offset their deposit account to pay their loanA note has been placed on the ***’s loan to call Ms [redacted] prior to pulling the payment from her checking account According to MainSource Bank’s Deposit Account Agreement, MainSource Bank may exercise our right of setoff or security interest against any and all of customer’s accounts (except IRA, Keogh plan and Trust Accounts) without notice, for any liability or debt of the customer, whether joint or individual, whether direct or contingent, whether now or hereafter existing, and whether arising from overdrafts, endorsements, guarantees, loans, attachments, garnishments, levies, attorneys’ fees, or other obligationsMs [redacted] would have received this disclosure when she opened her checking account If you have additional questions, or would like to further information, please contact me Sincerely, Brandy H***, CRCM Compliance Deposit Strategist

This response is in regards to the request that MainSource ensure the customer's account has been closed per his complaint to the Revdex.com Events leading up to the closure: 1/16/(Saturday) 9:a.m.: Customer came to his local branch to close said account by withdrawing all funds and completing an account closing formThe bank is not opened to full operations on Saturday so the account closing form would be processed on the next business day, which was TuesdayJanuary MondayJan18th the bank was closed for the Martin Luther King federal holiday 1/19/(Tuesday): An automatic debit from the customer's account was posted for $47.00, which overdrew his account; and therefore, the account was charged a $overdraft feeThe account closing form was sent to the operations area on Jan19th at 8:a.mby the branch; however, due to system requirementsofficial account closure cannot occur until the next dayTherefore the account was attempted to be closed on January 20th at 11:a.mAt that time, the account closing form was rejected because the account was at a negative balance due to the automatic debit of $on the 19th and the account was not closed The Branch Manager attempted to reach the customer several times between Jan.19th and Jan25thThe Branch Manager left messages stating he would refund the overdraft fee, but the customer did not return the calls 1/25/2:37p.m.: The customer came to the branch to make a deposit of $to cover the $automatic debit as well as the $overdraft feeThe fee was not refunded due to misunderstanding 1/26/8:a.m.: The account closing was completed At this time, the fee and charge will be refunded to the customer as a showing of goodwillMainSource apologizes for the inconvenience to the customer Sincerely, Rita [redacted] Compliance Strategist

I purchased a Trailmaster Challenger for my children and they love it! Works wonderful and any question or concern that I had because I have never owned anything like this was answered! They came to my house to help me on Christmas Eve! Great people and product! Would recommend !

Revdex.com Serving Central Indiana N Delaware Street #Indianapolis, IN 46204-Via Facsimile: 513-621- RE: ID #*** This letter is in response to the Revdex.com complaint dated November 28, filed by *** ***Ms***’s complaint stated she was not contacted
prior to her late mortgage payment being deducted from her checking accountMainSource Bank’s practice is to contact customers prior to pulling a payment from their checking accountWhen the Collector attempted to locate a phone number for the ***’s they were not able to locate a current working phone numberThe Collections Manager has spoken to Ms*** since the payment was pulled and obtained current phone numbers for the ***’sDuring the conversation with Mr***, the Collections Manager explained MainSource Bank’s right to offset their deposit account to pay their loanA note has been placed on the ***’s loan to call Ms*** prior to pulling the payment from her checking account According to MainSource Bank’s Deposit Account Agreement, MainSource Bank may exercise our right of setoff or security interest against any and all of customer’s accounts (except IRA, Keogh plan and Trust Accounts) without notice, for any liability or debt of the customer, whether joint or individual, whether direct or contingent, whether now or hereafter existing, and whether arising from overdrafts, endorsements, guarantees, loans, attachments, garnishments, levies, attorneys’ fees, or other obligationsMs*** would have received this disclosure when she opened her checking account If you have additional questions, or would like to further information, please contact me Sincerely, Brandy H***, CRCM Compliance Deposit Strategist

Please see attachment for response.Thank you.Brandy H***MainSource Financial Group

This response is in regards to the request that MainSource ensure the customer's account has been closed per his complaint to the Revdex.com
0pt 1in">Events leading up to the closure:
1/16/(Saturday) 9:a.m.: Customer came to his local branch to close said account by withdrawing all funds and completing an account closing formThe bank is not opened to full operations on Saturday so the account closing form would be processed on the next business day, which was TuesdayJanuary MondayJan18th the bank was closed for the Martin Luther King federal holiday
1/19/(Tuesday): An automatic debit from the customer's account was posted for $47.00, which overdrew his account; and therefore, the account was charged a $overdraft feeThe account closing form was sent to the operations area on Jan19th at 8:a.mby the branch; however, due to system requirementsofficial account closure cannot occur until the next dayTherefore the account was attempted to be closed on January 20th at 11:a.mAt that time, the account closing form was rejected because the account was at a negative balance due to the automatic debit of $on the 19th and the account was not closed
The Branch Manager attempted to reach the customer several times between Jan.19th and Jan25thThe Branch Manager left messages stating he would refund the overdraft fee, but the customer did not return the calls
1/25/2:37p.m.: The customer came to the branch to make a deposit of $to cover the $automatic debit as well as the $overdraft feeThe fee was not refunded due to misunderstanding
1/26/8:a.m.: The account closing was completed
At this time, the fee and charge will be refunded to the customer as a showing of goodwillMainSource apologizes for the inconvenience to the customer
Sincerely,
Rita*** Compliance Strategist

I have attached MainSource Bank's response to the complaints from *** *** with ID #*** and #***I have also attached the response to ID #***If you have any additional questions please contact meThank you,Brandy H***, CRCMCompliance Deposit StrategistMainSource Financial
Group

Revdex.com Serving Central Indiana 151 N Delaware Street #2020
5pt;">Indianapolis, IN 46204-2599 Via Facsimile: 513-621-0907     RE: ID #[redacted]   This letter is in response to the Revdex.com complaint dated November 28, 2016 filed by [redacted]. Ms. [redacted]’s complaint stated she was not contacted prior to her late mortgage payment being deducted from her checking account. MainSource Bank’s practice is to contact customers prior to pulling a payment from their checking account. When the Collector attempted to locate a phone number for the [redacted]’s they were not able to locate a current working phone number. The Collections Manager has spoken to Ms. [redacted] since the payment was pulled and obtained current phone numbers for the [redacted]’s. During the conversation with Mr. [redacted], the Collections Manager explained MainSource Bank’s right to offset their deposit account to pay their loan. A note has been placed on the [redacted]’s loan to call Ms. [redacted] prior to pulling the payment from her checking account.   According to MainSource Bank’s Deposit Account Agreement, MainSource Bank may exercise our right of setoff or security interest against any and all of customer’s accounts (except IRA, Keogh plan and Trust Accounts) without notice, for any liability or debt of the customer, whether joint or individual, whether direct or contingent, whether now or hereafter existing, and whether arising from overdrafts, endorsements, guarantees, loans, attachments, garnishments, levies, attorneys’ fees, or other obligations. Ms. [redacted] would have received this disclosure when she opened her checking account.   If you have additional questions, or would like to further information, please contact me.     Sincerely,   Brandy H[redacted],
CRCM Compliance Deposit Strategist

This response is in regards to the request that MainSource ensure the customer's account has been closed per his complaint to the Revdex.com.
Events leading up to the closure:
1/16/16 (Saturday) 9:14 a.m.: Customer came to his local branch to close said account by withdrawing all funds and completing an...

account closing form. The bank is not opened to full operations on Saturday so the account closing form would be processed on the next business day, which was Tuesday. January 19. 2016. Monday. Jan. 18th the bank was closed for the Martin Luther King federal holiday.
1/19/16 (Tuesday): An automatic debit from the customer's account was posted for $47.00, which overdrew his account; and therefore, the account was charged a $37.00 overdraft fee. The account closing form was sent to the operations area on Jan. 19th at 8:29 a.m. by the branch; however, due to system requirements. official account closure cannot occur until the next day. Therefore the account was attempted to be closed on January 20th at 11:20 a.m. At that time, the account closing form was rejected because the account was at a negative balance due to the automatic debit of $47.00 on the 19th and the account was not closed.
The Branch Manager attempted to reach the customer several times between Jan.19th and Jan. 25th. The Branch Manager left messages stating he would refund the overdraft fee, but the customer did not return the calls.
1/25/16 2:37p.m.: The customer came to the branch to make a deposit of $84. 00 to cover the $47.00 automatic debit as well as the $37.00 overdraft fee. The fee was not refunded due to misunderstanding.
1/26/16 8:1 1 a.m.: The account closing was completed.
At this time, the fee and charge will be refunded to the customer as a showing of goodwill. MainSource apologizes for the inconvenience to the customer.
Sincerely,
Rita[redacted] Compliance Strategist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. In addition,
I will state here as I did in the Revdex.com complaint that the Bank does not owe me anything. I repeat the Bank does not owe me anything. That the Bank owes me anything, was not my concern or intentions. I understood that the there could be items outstanding pending processing. This happened and I made good on clearing any debt owed the bank. With that said, if the bank sends anything to the customer (me) for good standings in would be over and beyond their responsibility. I merely, became concerned that the bank intentionally did not closed the account. Obviously, I was wrong. I suppose I must accept that I will occasionally get emails and mailings that I am not required to respond to. My local bank (while under other management) was gracious and let me out of a couple of deserved NSF fees over my time there. Therefore, the Bank does not owe the customer (me) anything. That my account is closed is satisfaction enough. Please mark this complaint as satisfied and inform the bank I am satisfied without further resolve. Thank you Revdex.com and blessings!
Regards,
[redacted]

I live an 1/8 mile from a MainSource Bank branch in [redacted]Indiana and I can never use it because the lobby isn't open on Saturdays and they really don't like to deal with my pop machine monies. So, I have to go out of my way to go to the [redacted] Branch!