Mainstay Suites Milwaukee Airport

Dear Sir/Madam, My name is [redacted] ***I am a general manager of mainstay Suites Milwaukee AirportMrand Ms [redacted] were temporary accommodate at our hotel via insurance agency On May to May The original reservation was made thru insurance claim department due to house tragedyMrand Ms [redacted] had checked in on May as per reservationEverything was fine and there was no complaint of any sort regarding the missing top of the bedding On May 2015, Guest decided to check out from the hotel at their own decisionUpon their check out, housekeeping staff went to clean the room and determined that there is a top of the bedding (Bed Spread) missing on one of the bedImmediately, they wrote a note for the manager to follow up the following day as it was a wee***d The next day, on duty manager had determined the cost of the lost article and charged on to the guest credit card which was given by the guest for incidentals purposesWe informed the insurance agency regarding the missing article and the charge assessed to the credit card of the guestWe requested agency to promptly inform the guest about the charge as we did not have a contact number for the guest since it was originally booked thru agencyGuest showed up at hotel in about next hour or so upon insurance company informing the situationWe respectfully explained that if you have ta [redacted] a hotel article by accident please return it to us and we will refund you the incidental chargesGuest refused to check their luggage Upon several times back and forth with Insurance agency we have provided a reasonable resolution which was proposed to the guest but they have not responded back to insurance agencyWe offered to reduce the incidental charges by 50% and we offered to take that 50% loss Later, we have received Revdex.com complaintI am still willing to extend the same offer to the guest to resolve this matter here on good termsIf they are interested please contact me as soon as you can and we will make it effective immediatelyThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not agree that charging me $instead of $for a comforter that I did not take is a reasonable resolutionThat may not seem like a lot of money to this hotel manager, but to my family that is a lot of money Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree that charging me $instead of $for a comforter that I did not take is a reasonable resolutionThat may not seem like a lot of money to this hotel manager, but to my family that is a lot of money Regards, [redacted]

I have refusedthe offer of a $refund because The Mainstay Suites wrongfully took $fromme and my familyI have attached a copy of the invoive that was sent to my insurance providerI think it it clear that this company is being deceitfulWe checked out on the 17thOur account was debited $on the 20thThe invoice is for $and dated the 26thThe reason we had the insurance company transfer us to a different hotel is because this one was so outdated and dirtyWhy would anyone want to take their nasty blanket?

We have send a formail email to *** *** on Jun at 3:PM, please investigate your side as we have complied with the email correspondenceAs far as complaint goes, we have proposed a reasonable resolution within but consumer is not working toward a resolutionwe have placed best resolution on the table please advise the consumer to work toward a resolution. Thank You *** *** ###-###-####

Dear Sir/Madam,                        My name is [redacted]. I am a general manager of mainstay Suites Milwaukee Airport. Mr. and Ms. [redacted] were temporary accommodate at our hotel via...

insurance agency On May 12 2015 to May 26 2015. The original reservation was made thru insurance claim department due to house tragedy. Mr. and Ms. [redacted] had checked in on May 12 as per reservation. Everything was fine and there was no complaint of any sort regarding the missing top of the bedding.                        On May 17 2015, Guest decided to check out from the hotel at their own decision. Upon their check out, housekeeping staff went to clean the room and determined that there is a top of the bedding (Bed Spread) missing on one of the bed. Immediately, they wrote a note for the manager to follow up the following day as it was a wee[redacted]d.                        The next day, on duty manager had determined the cost of the lost article and charged on to the guest credit card which was given by the guest for incidentals purposes. We informed the insurance agency regarding the missing article and the charge assessed to the credit card of the guest. We requested agency to promptly inform the guest about the charge as we did not have a contact number for the guest since it was originally booked thru agency. Guest showed up at hotel in about next hour or so upon insurance company informing the situation. We respectfully explained that if you have ta[redacted] a hotel article by accident please return it to us and we will refund you the incidental charges. Guest refused to check their luggage.                        Upon several times back and forth with Insurance agency we have provided a reasonable resolution which was proposed to the guest but they have not responded back to insurance agency. We offered to reduce the incidental charges by 50% and we offered to take that 50% loss.                         Later, we have received Revdex.com complaint. I am still willing to extend the same offer to the guest to resolve this matter here on good terms. If they are interested please contact me as soon as you can and we will make it effective immediately. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree that charging me $50 instead of $100 for a comforter that I did not take is a reasonable resolution. That may not seem like a lot of money to this hotel manager, but to my family that is a lot of money.
Regards,
[redacted]

I have refusedthe offer of a $50 refund because The Mainstay Suites wrongfully took $100 fromme and my family. I have attached a copy of the invoive that was sent to my insurance provider. I think it it clear that this company is being deceitful. We checked out on the 17th. Our account was debited $100 on the 20th. The invoice is for $50 and dated the 26th. The reason we had the insurance company transfer us to a different hotel is because this one was so outdated and dirty. Why would anyone want to take their nasty blanket?