We have send a formail email to *** *** on Jun at 3:PM, please investigate your side as we have complied with the email correspondenceAs far as complaint goes, we have proposed a reasonable resolution within but consumer is not working toward a resolutionwe have placed best resolution on the table please advise the consumer to work toward a resolution
Thank You
*** ***
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text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Dear Sir/Madam,
My name is [redacted]. I am a general manager of mainstay Suites Milwaukee Airport. Mr. and Ms. [redacted] were temporary accommodate at our hotel via insurance agency On May 12 2015 to May 26 2015. The original reservation was made thru insurance claim department due to house tragedy. Mr. and Ms. [redacted] had checked in on May 12 as per reservation. Everything was fine and there was no complaint of any sort regarding the missing top of the bedding.
On May 17 2015, Guest decided to check out from the hotel at their own decision. Upon their check out, housekeeping staff went to clean the room and determined that there is a top of the bedding (Bed Spread) missing on one of the bed. Immediately, they wrote a note for the manager to follow up the following day as it was a wee[redacted]d.
The next day, on duty manager had determined the cost of the lost article and charged on to the guest credit card which was given by the guest for incidentals purposes. We informed the insurance agency regarding the missing article and the charge assessed to the credit card of the guest. We requested agency to promptly inform the guest about the charge as we did not have a contact number for the guest since it was originally booked thru agency. Guest showed up at hotel in about next hour or so upon insurance company informing the situation. We respectfully explained that if you have ta[redacted] a hotel article by accident please return it to us and we will refund you the incidental charges. Guest refused to check their luggage.
Upon several times back and forth with Insurance agency we have provided a reasonable resolution which was proposed to the guest but they have not responded back to insurance agency. We offered to reduce the incidental charges by 50% and we offered to take that 50% loss.
Later, we have received Revdex.com complaint. I am still willing to extend the same offer to the guest to resolve this matter here on good terms. If they are interested please contact me as soon as you can and we will make it effective immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree that charging me $50 instead of $100 for a comforter that I did not take is a reasonable resolution. That may not seem like a lot of money to this hotel manager, but to my family that is a lot of money.
Regards,
[redacted]
We have send a formail email to *** *** on Jun at 3:PM, please investigate your side as we have complied with the email correspondenceAs far as complaint goes, we have proposed a reasonable resolution within but consumer is not working toward a resolutionwe have placed best resolution on the table please advise the consumer to work toward a resolution
Thank You
*** ***
###-###-####
text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Dear Sir/Madam,
My name is [redacted]. I am a general manager of mainstay Suites Milwaukee Airport. Mr. and Ms. [redacted] were temporary accommodate at our hotel via insurance agency On May 12 2015 to May 26 2015. The original reservation was made thru insurance claim department due to house tragedy. Mr. and Ms. [redacted] had checked in on May 12 as per reservation. Everything was fine and there was no complaint of any sort regarding the missing top of the bedding.
On May 17 2015, Guest decided to check out from the hotel at their own decision. Upon their check out, housekeeping staff went to clean the room and determined that there is a top of the bedding (Bed Spread) missing on one of the bed. Immediately, they wrote a note for the manager to follow up the following day as it was a wee[redacted]d.
The next day, on duty manager had determined the cost of the lost article and charged on to the guest credit card which was given by the guest for incidentals purposes. We informed the insurance agency regarding the missing article and the charge assessed to the credit card of the guest. We requested agency to promptly inform the guest about the charge as we did not have a contact number for the guest since it was originally booked thru agency. Guest showed up at hotel in about next hour or so upon insurance company informing the situation. We respectfully explained that if you have ta[redacted] a hotel article by accident please return it to us and we will refund you the incidental charges. Guest refused to check their luggage.
Upon several times back and forth with Insurance agency we have provided a reasonable resolution which was proposed to the guest but they have not responded back to insurance agency. We offered to reduce the incidental charges by 50% and we offered to take that 50% loss.
Later, we have received Revdex.com complaint. I am still willing to extend the same offer to the guest to resolve this matter here on good terms. If they are interested please contact me as soon as you can and we will make it effective immediately.
Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree that charging me $50 instead of $100 for a comforter that I did not take is a reasonable resolution. That may not seem like a lot of money to this hotel manager, but to my family that is a lot of money.
Regards,
[redacted]