MainStay Suites

Oct 4, 2016Dear [redacted] ,Fortunately there are a few people, only a few, if they do not get their way, they create untrue scenarios [redacted] along with her husband called the hotel numerous occasionsAt all times she was informed she was too late to cancelShe went to numerous sites Complaining to no availThere is no cancellation number for any validationShe made the reservation on line and did not provide a cancellation number and was charged a no showPlease view # and #reservation and no cancelation number providedIn addition I did not speak with her I did tell the employee that I did not want to speak with her as nothing changedAnd here we goNo one would even use profanity with a guestShe is responsible for the no show charge and not welcomed at the Mainstay Suites in the futureI would be happy to talk with you [redacted] I retired a week ago for health issuesBrian S [redacted] is the new ManagerPeter F

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Oct 24, at 8:AMSubject: Fwd: Complaint closedTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Sat, Oct 22, at 9:AMSubject: Complaint closedTo: [email protected],I just received an email that my complaint # [redacted] because I did not respondOn 10/4/I did respond that I did not accept the response from the business and asked to have the information verified by [redacted] The business did send additional information but I did not know I had to once again respond If the Revdex.com wants to close my complaint, please do not say it was because I did not respondI think it is important for other consumers to realize the poor practices of this hotelI believe the gentleman who was the issue has since retiredHopefully that will solve the problem for any future customers.Thank you, [redacted]

Octo ter 10I am enclosing a copy of my letter faxed to you on October Two issues no one here uses any profanityThe reservation was not cancelled and it was made by [redacted] .and was not cancelled [redacted] should deal with [redacted] Her reservation was not cancelled with us [redacted] did call [redacted] and sent us a cancellation after the factPlease note sher cancelled past the hrs and [redacted] made note of the cancellation feeSee number 3Thank you for your cooperation.PETR F

Good afternoon,
First, let me apologize that this escalated to this level On behalf of the staff and management company, please accept our apology for the rude treatment you received from the previous General Manager He is no ***er with the company We have
researched your claim and although the statement that "none of the windows lock" is incorrect, the room you were located in and the ones directly around it had been exposed to some building settling This created the seal gap I'm so sorry you had to experience that We are happy to refund your money and I will process that promptly
Please do not hold this one experience against the other Mainstay Suites, we are all independently owned and operated and do in fact abide by strict safety guidelines Thank you for bringing this problem to our attention so it can be addressed properly by the new management team
With hospitality,
*** ***

Octo ter 10I am enclosing a copy of my letter faxed to you on October 4.  Two issues 1.... no one here uses any profanity.2 The reservation was not cancelled and it was made by [redacted].and was not cancelled. [redacted] should deal with [redacted]. Her reservation was not cancelled with us. [redacted] did call [redacted] and sent us a cancellation after the fact. Please note sher cancelled past the 48 hrs and [redacted] made note of the cancellation fee. See number 3Thank you for your cooperation.PETR F.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
[redacted], Thank you very much. The statement that "none of the windows lock" was made by the front desk clerk so we assumed it to be true. We appreciate that you are ensuring future guests are treated respectfully and stay in a safe environment.
Regards,
[redacted]

Oct 4, 2016Dear [redacted],Fortunately there are a few people, only a few, if they do not get their way, they create untrue scenarios. [redacted] along with her husband called the hotel numerous occasions. At all times she was informed she was too late to cancel. She went to numerous...

sites Complaining to no avail. There is no cancellation number for any validation.. She made the reservation on line and did not provide a cancellation number and was charged a no show. Please view # 1 and #2 reservation and no cancelation number provided. In addition I did not speak with her I did tell the employee that I did not want to speak with her as nothing changed. And here we go. No one would even use profanity with a guest. She is responsible for the no show charge and not welcomed at the Mainstay Suites in the future. I would be happy to talk with you [redacted]. I retired a week ago for health issues. Brian S[redacted] is the new ManagerPeter F

------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Oct 24, 2016 at 8:44 AMSubject: Fwd: Complaint closedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Sat, Oct 22, 2016 at 9:17 AMSubject: Complaint closedTo: [email protected],I just received an email that my complaint #[redacted] because I did not respond. On 10/4/2016 I did respond that I did not accept the response from the business and asked to have the information verified by [redacted]. The business did send additional information but I did not know I had to once again respond.  If the Revdex.com wants to close my complaint, please do not say it was because I did not respond. I think it is important for other consumers to realize the poor practices of this hotel. I believe the gentleman who was the issue has since retired. Hopefully that will solve the problem for any future customers.Thank you,[redacted]