Mainstream Entertainment Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has a plan to retrieve the crashed hard drive, and we recognize this is a step towards resolution However, as of today, we have not been informed that the hard drive has been retrieved or the data recovered, and so the complaint is still unresolved Until we have the recovered hard drive in our possession with primary angle video files from our wedding, the complaint remains open.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has a plan to retrieve the crashed hard drive, and we recognize this is a step towards resolution However, as of today, we have not been informed that the hard drive has been retrieved or the data recovered, and so the complaint is still unresolved Until we have the recovered hard drive in our possession with primary angle video files from our wedding, the complaint remains open.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:We understand the response and Mr. P[redacted]'s position, but still find it unacceptable.  Yes, our money has been refunded and the absolutely awful secondary video was provided to us, but we believe that not everything has been done to contact his subcontractor to recover the primary angle footage from the wedding.  From our end, it appears the subcontractor chooses not to answer the phone and that's all there is to it...as if Mr. P[redacted] is telling us, "not our problem."  As one may infer, our wedding day video is very important to us: a once-in-a-lifetime event that cannot be duplicated.  We have family members that could not attend due to health and travel costs, and now cannot even see the event because we trusted the wrong people.  We recognize the foul-up was not intentional, but we would like to see a greater and more strenuous effort made to contact the subcontractor, get the hard drive in question, and try to make this as right as possible by exploring every option possible.  We wish no one ill will or embarrassment, we just want the video of our special day.  Again, we ask that Mr. P[redacted] renew his efforts to contact the subcontractor and retrieve whatever footage is on the hard drive.      
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Again, we are deeply sorry for any heartache this has caused.  A hard drive was sent for attempted recovery and was not successful.  We will attempt again to contact the subcontractor, at their personal residence, to claim the hard drive in person.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:We understand the response and Mr. P[redacted]'s position, but still find it unacceptable.  Yes, our money has been refunded and the absolutely awful secondary video was provided to us, but we believe that not everything has been done to contact his subcontractor to recover the primary angle footage from the wedding.  From our end, it appears the subcontractor chooses not to answer the phone and that's all there is to it...as if Mr. P[redacted] is telling us, "not our problem."  As one may infer, our wedding day video is very important to us: a once-in-a-lifetime event that cannot be duplicated.  We have family members that could not attend due to health and travel costs, and now cannot even see the event because we trusted the wrong people.  We recognize the foul-up was not intentional, but we would like to see a greater and more strenuous effort made to contact the subcontractor, get the hard drive in question, and try to make this as right as possible by exploring every option possible.  We wish no one ill will or embarrassment, we just want the video of our special day.  Again, we ask that Mr. P[redacted] renew his efforts to contact the subcontractor and retrieve whatever footage is on the hard drive.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

MEG Wedding Videography entered into contract with [redacted] on May [redacted], 2014 for Wedding Videography Services.  For this event, MEG sub-contracted out the services including the primary camera angle.  After multiple attempts on trying to retrieve the footage from the sub-contractor,...

we were made aware that the footage was lost/damaged.  Even though this was out of our hands, MEG takes the responsibility, and as per the contract, we have given [redacted] a full refund.  MEG has gone to great lengths and has done everything in their power to recovery the footage (trying to work with the sub-contractor, [redacted], and [redacted]).  Unfortunately, as of last week, the footage from the primary angle has not been recovered.  The storage drive belongs to the sub contractor and they have recently been unresponsive to MEG.  Cory P[redacted] was on-site at the event.  Cory never received a tip from [redacted] or anyone in the wedding party.  MEG will make every attempt to reach out to the sub-contractor again and if a tip was given to them, it will be refunded immediately.  [redacted] was provided unedited, uncompressed, and un-color corrected footage from the secondary camera angle as per her request.  We understand that [redacted] is rightfully upset.  MEG truly did everything they could to recovery the footage from the primary angle.