Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:We understand the response and MrP***'s position, but still find it unacceptable Yes, our money has been refunded and the absolutely awful secondary video was provided to us, but we believe that not everything has been done to contact his subcontractor to recover the primary angle footage from the wedding From our end, it appears the subcontractor chooses not to answer the phone and that's all there is to it...as if MrP [redacted] is telling us, "not our problem." As one may infer, our wedding day video is very important to us: a once-in-a-lifetime event that cannot be duplicated We have family members that could not attend due to health and travel costs, and now cannot even see the event because we trusted the wrong people We recognize the fowas not intentional, but we would like to see a greater and more strenuous effort made to contact the subcontractor, get the hard drive in question, and try to make this as right as possible by exploring every option possible We wish no one ill will or embarrassment, we just want the video of our special day Again, we ask that MrP [redacted] renew his efforts to contact the subcontractor and retrieve whatever footage is on the hard drive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
MEG Wedding Videography entered into contract with [redacted] on May ***, for Wedding Videography Services For this event, MEG sub-contracted out the services including the primary camera angle After multiple attempts on trying to retrieve the footage from the sub-contractor, we were made aware that the footage was lost/damaged Even though this was out of our hands, MEG takes the responsibility, and as per the contract, we have given [redacted] a full refund MEG has gone to great lengths and has done everything in their power to recovery the footage (trying to work with the sub-contractor, [redacted] , and [redacted] ) Unfortunately, as of last week, the footage from the primary angle has not been recovered The storage drive belongs to the sub contractor and they have recently been unresponsive to MEG Cory P [redacted] was on-site at the event Cory never received a tip from [redacted] or anyone in the wedding party MEG will make every attempt to reach out to the sub-contractor again and if a tip was given to them, it will be refunded immediately [redacted] was provided unedited, uncompressed, and un-color corrected footage from the secondary camera angle as per her request We understand that [redacted] is rightfully upset MEG truly did everything they could to recovery the footage from the primary angle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:We understand the response and MrP***'s position, but still find it unacceptable Yes, our money has been refunded and the absolutely awful secondary video was provided to us, but we believe that not everything has been done to contact his subcontractor to recover the primary angle footage from the wedding From our end, it appears the subcontractor chooses not to answer the phone and that's all there is to it...as if MrP [redacted] is telling us, "not our problem." As one may infer, our wedding day video is very important to us: a once-in-a-lifetime event that cannot be duplicated We have family members that could not attend due to health and travel costs, and now cannot even see the event because we trusted the wrong people We recognize the fowas not intentional, but we would like to see a greater and more strenuous effort made to contact the subcontractor, get the hard drive in question, and try to make this as right as possible by exploring every option possible We wish no one ill will or embarrassment, we just want the video of our special day Again, we ask that MrP [redacted] renew his efforts to contact the subcontractor and retrieve whatever footage is on the hard drive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
MEG Wedding Videography entered into contract with [redacted] on May ***, for Wedding Videography Services For this event, MEG sub-contracted out the services including the primary camera angle After multiple attempts on trying to retrieve the footage from the sub-contractor, we were made aware that the footage was lost/damaged Even though this was out of our hands, MEG takes the responsibility, and as per the contract, we have given [redacted] a full refund MEG has gone to great lengths and has done everything in their power to recovery the footage (trying to work with the sub-contractor, [redacted] , and [redacted] ) Unfortunately, as of last week, the footage from the primary angle has not been recovered The storage drive belongs to the sub contractor and they have recently been unresponsive to MEG Cory P [redacted] was on-site at the event Cory never received a tip from [redacted] or anyone in the wedding party MEG will make every attempt to reach out to the sub-contractor again and if a tip was given to them, it will be refunded immediately [redacted] was provided unedited, uncompressed, and un-color corrected footage from the secondary camera angle as per her request We understand that [redacted] is rightfully upset MEG truly did everything they could to recovery the footage from the primary angle