Mainstreet Appraisal Corp.

Dear Mr [redacted] ,Thank you for informing us of this complaintThe last note documented on this customer's file was that we had set up a return authorization for the extra Passport pack and sent a return shipping labelWe were waiting for the pack to be returned prior to issuing a refund In the complaint, the customer stated that she was informed that the pack didn't need to be returned and she would just be refundedIt is unclear where the miscommunication was but at this point, we will just issue a credit back to her account to resolve this as quickly as possible.I apologize for any confusion and delay caused in issuing the refund.Please let me know if you have any questions.Best regards,Jamie [redacted] Johnson Health Tech, NA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, Johnson is being untruthful about their offer which is attachedI know that falsehoods abound in the modern American business climate, but I thought Revdex.com was an agency that stood against such thingsLying to the customer and then denying the lie is not a better business practiceTherefore I submit proof of their offer which they deny they made.Since I have already moved my business to a more ethical manufacturer, no further action is needed Regards, Tim [redacted]

Dear Mr [redacted] ,Thank you for notifying us of this complaintI have reviewed the customer's letter to the Revdex.com and his case file in our database.As mentioned in the complaint, the customer contacted us by phone to discuss a coupon offer he received with one of our representativesPer the representative, the customer said he was interested in purchasing a treadmill and wanted the coupon applied toward that purchaseThe representative explained that this offer was for accessory items only and not for fitness equipment such as treadmillsI have confirmed with our E-Commerce Manager that this offer was only for an accessory purchase which was clearly stated on the offer.I apologize that the customer apparently did not receive a 20% off coupon code for an accessory item as offered and for not following up with him as he expectedI will have a coupon for an accessory item sent to his email address shortlyPlease let me know if you have any questions.Best regards,Jamie [redacted] Johnson Health Tech North America

Dear Mr.? [redacted] ,Thank you for informing us of this complaintThe last note documented on this customer's file was that we had set up a return authorization for the extra Passport pack and sent a return shipping labelWe were waiting for the pack to be returned prior to issuing a refund In the complaint, the customer stated that she was informed that the pack didn't need to be returned and she would just be refundedIt is unclear where the miscommunication was but at this point, we will just issue a credit back to her account to resolve this as quickly as possible.I apologize for any confusion and delay caused in issuing the refund.Please let me know if you have any questions.Best regards,Jamie [redacted] Johnson Health Tech, NA

Dear Mr. ***,RE: 11756688Thank you for informing us of this complaintI have reviewed the complaint, the case history and correspondence between the customer and our company The customer is correct in stating that the new treadmill we sent as a replacement to his previous
unit is not the same model, however, it is the most comparable when reviewing the specifications of the machine within the same price rangeWe have already responded multiple times to his requests for a different treadmill with this informationIt is unfortunate that his original machine had frame damage which could not be repaired and that this unit is no longer in production so that we could have sent the same model Our policy is to replace a machine, if necessary, with the same or comparable model and we have fulfilled our terms of the limited warranty on the product by sending a new Horizon Adventure treadmillPrior to sending the machine, we in fact had informed the customer that this model would be the replacement because we no longer had the LS8.0T available and he agreed to it Considering his dissatisfaction, although the original unit was outside of the parts and labor warranty and we gave a standard month parts and labor warranty on the replacement unit, I will instead offer a completely new warranty on the Adventure which carries a year parts warranty, year labor warranty, and lifetime on the frame and motor, as a gesture of good will.Please let me know if you have any questions.Best regards,Jamie ***CTS ***Johnson Health Tech North America

Dear Ms***,Thank you for informing us of this complaint. I have reviewed the file and we have been in contact with the customer in an attempt to resolve the situation. Essentially, the customer has an issue with his exercise bike and is in need of service. The
machine is currently outside of the labor period of our warranty, however, he does have an extended warranty plan through another company called the Treadmill Doctor to cover in-home service. As the customer stated in his complaint, he has been trying to get the issue resolved but has had difficulty scheduling a technician under the extended warranty to complete the repairDue to the length of time the customer has tried resolving the issue, we have decided to make an exception on the labor warranty and directly dispatch a service technician to get this situation resolved. Hopefully at this point an appointment has already been set and the pending repair attempt will be successful.Please let me know if you have any questions.Best regards,*** ***Customer Tech Support SupervisorJohnson Health Tech NA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Clarification has been sent in the previous messageI'm not sure what else I need to say that could impress my dissatisfaction with this scenarioJohnson Fitness needs to come better and provide me with a machine that has all of the engineered specs, amenities, and safety features that were all built into the original machine that broke

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not have any calls or voice messages from the freight company nor does my husbandWe are getting calls and deliveries from other companies no problemWe should be given the number for the freight company and a reference number so we can schedule it. I have the same number they used when they delivered the machine, ###-###-####, as provided again earlier this week
Regards,
Angela ***

Dear Mr. ***, Thank you for notifying us of the customer's response.We have directly contacted the customer and provided a 20% off accessories coupon code since he claimed he did not receive it initiallyContrary to his claim, this offer did not change and it clearly stated that it was for accessories onlyThis coupon is the extent of what we will offer and this will be our final response on the matter.Sincerely,Jamie *** *** ***Johnson Health Tech North America

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Wade *** I received the warranty extension and the tech fixed the treadmill yesterdaySo thats March 1st I finally got to use a treadmill purchased Nov Johnson Health corp should check reviews on their "one" malfunctioning treadmillIt's alot more than oneI've written my review, posted pictures of my dangerous treadmill online, told people at the gym and work, and will continue to warn those who I can about Johnson's products and lack of caring for their customers time, so people can make an educated decision with a large amount of moneyI realize this may never impact Johnson fitness as a company but one can only hopeThank you Revdex.com for your time

Dear Mr***,Thank you for notifying us of this complaintYou mentioned that it was first submitted on 4/19/18, however, I did not receive notice of this issue until today, 5/1/18.I have reviewed the customer's file and see that we have already agreed to a return of the damaged treadmill for
a full refundThe customer contacted us yesterday to check on the status of the return and was informed that a freight company will be contacting her to set up an appointment.Please let me know if you have any questions.Best regards,Jamie *** *** *** *** *** *** *** ***

Hello,Thank you for informing us of this complaint.I have reviewed our records and have confirmed that delivery of the treadmill was refused by the customer and it is currently in transit back to our warehouse. We are following up with the freight carrier to confirm and understand why they did
not keep their delivery appointment on separate occasions which resulted in the customer having to waitI sincerely apologize for that experienceRegarding the unsuccessful attempts to cancel the order prior to the delivery attempt, I have brought this matter to the attention of our *** *** and it will be investigated further.Since delivery of the unit was refused, we will of course issue a full refund back to the customerAgain, I apologize for the experience and any inconvenience this may have caused.Please let me know if you have any questions.Best regards,Jamie *** *** ***Johnson Health Tech North America

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
Scott ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept the resolution with prejudice.Some corrections I'd like to make are:I don't have an issue with the bike It just needed to be repaired My issue is with Treadmill Doctor, repair vendor for Johnson Fitness They fail to return calls, schedule appointments for Saturday service, and never fixed the bike My issue is with Johnson Fitness accepting this behavior from their vendor and taking over days to resolve a product repair They eventually used another repair company Finally, there was no response from the executive staff who were included in the complaint Their acceptance of Treadmill Doctor and this whole maddening experience is upsetting and unbelievable Johnson Fitness has a Mission Statement on having Best in Class customer service I can't believe it after this experience and especially calling Treadmill Doctor trying to schedule a fix for the bike and listening to children crying in the background on the telephone
Regards,
*** ***

Hello,Thank you for informing us of this complaint.I have reviewed our records and have confirmed that delivery of the treadmill was refused by the customer and it is currently in transit back to our warehouse. We are following up with the freight carrier to confirm and understand why they did
not keep their delivery appointment on separate occasions which resulted in the customer having to waitI sincerely apologize for that experienceRegarding the unsuccessful attempts to cancel the order prior to the delivery attempt, I have brought this matter to the attention of our *** *** and it will be investigated further.Since delivery of the unit was refused, we will of course issue a full refund back to the customerAgain, I apologize for the experience and any inconvenience this may have caused.Please let me know if you have any questions.Best regards,Jamie *** *** ***Johnson Health Tech North America

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jeffrey ***

Dear Mr***,The customer has continually rejected our responses despite our attempts to resolve the matter so please note this this is our final responseWe will not be responding furtherWe believe we have addressed the issues to the best of our abilities and we will not be offering the consumer anything further Best regards,Jamie ***Customer Tech Support ***Johnson Health Tech North America

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have not been refunded
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Brandon ***

Dear Mr. ***,I am writing in response to the customer's latest rejection of our offer It is unfortunate that while we are making gestures of good will to resolve the situation, he feels that it is necessary to spread negative publicity about our products based on having an issue with one of our treadmills which we are working to repair under warranty, have offered a year warranty extension, and also gave him the option of receiving a brand new treadmill shipped directly to his home insteadAs he requested, I have sent a confirmation email regarding the warranty extension.Please let me know if you have any questions.Best regards,Jamie *** *** *** ***Johnson Health Tech North America