Dear Revdex.com Representative, Mr [redacted] and our sales estimator, [redacted] , had a lack of communication regarding the removal of the brush They never discussed who would be responsible for removing it prior to us arriving to begin the tear down of the old wood fence and installation of Mr***’s new aluminum fence The scope of the work as per the contract was for us to remove and haul a wood fence, remove and haul some concrete pods, and for us to install an aluminum fence We completed this scope of work in its entirety.Mr [redacted] and Mr [redacted] both had opportunities to discuss the brush, but neither addressed the issue Therefore, both parties are equally responsible for this lack of communication It’s true that it didn’t say for the customer to remove brush under “Customer Obligations” on the contract, and it’s also true that it didn’t say for us to remove the brush under “MFOS Obligations”.Since it wasn’t discussed ahead of time, in an effort to work with Mr [redacted] and to keep his project moving forward, our company decided to incur the unforeseen expense to remove enough of the brush at no charge to Mr [redacted] in order to professionally install his new fenceSo, that’s what we did even though we had no contractual obligation to perform this additional work.I agreed during a phone conversation with Mr [redacted] that we would remove enough brush to install the new fence, and he would be responsible to dispose of the brush Of course, if he wanted additional brush removed and disposed that didn’t affect the fence installation, that would be his responsibility That’s why we’re surprised he filed a complaint against our company after he agreed to these terms, we removed enough brush to install the fence properly, he paid us in full for the work, and even tipped our installers for their fine job He is incorrect by saying we didn’t remove brush It is accurate to say that we didn’t haul the brush we removed off his property as this isn’t our responsibility It saddens us that Mr [redacted] is not % satisfied with his experience with our company At this point, we feel that he’s trying to take advantage of our company by trying to get us to reimburse him for something that never was a part of the contract We are a fence company, not a tree removal service company or landscaping company.Given the above facts, I am officially requesting that you dismiss this case completely to where it doesn’t appear on our company’s record at all It would be a disservice to potential future customers of ours to see that a complaint that has no merit was filed against our company Feel free to contact me at [redacted] to discuss further and for any documentation I can provide to support my statements above.Respectfully, [redacted] – President
Maintenance Free failed to remove brush that was cut down during the removal of the old fencing and prior to installing the new fence Their estimator had inspected the yard prior to installation on separate occasionsI made comments to him about the amount of growth and he did not indicate in any manner that it would be an issue When the installers began work on the fence they threw a fit at the amount of brushThe estimator denied that I had made any comments to him about itAnd, in spite of the fact that ‘brush removal’ was NOT marked as an owner responsibility, they simply cut the roots and left all of the brush laying in the yardI had to contract with someone else to haul it away at my own expense Additionally, the two workers hired to cut the brush used foul language in very loud voices while they worked; well within earshot of my neighbors and their children
Dear Revdex.com Representative, Mr [redacted] and our sales estimator, [redacted] , had a lack of communication regarding the removal of the brush They never discussed who would be responsible for removing it prior to us arriving to begin the tear down of the old wood fence and installation of Mr***’s new aluminum fence The scope of the work as per the contract was for us to remove and haul a wood fence, remove and haul some concrete pods, and for us to install an aluminum fence We completed this scope of work in its entirety.Mr [redacted] and Mr [redacted] both had opportunities to discuss the brush, but neither addressed the issue Therefore, both parties are equally responsible for this lack of communication It’s true that it didn’t say for the customer to remove brush under “Customer Obligations” on the contract, and it’s also true that it didn’t say for us to remove the brush under “MFOS Obligations”.Since it wasn’t discussed ahead of time, in an effort to work with Mr [redacted] and to keep his project moving forward, our company decided to incur the unforeseen expense to remove enough of the brush at no charge to Mr [redacted] in order to professionally install his new fenceSo, that’s what we did even though we had no contractual obligation to perform this additional work.I agreed during a phone conversation with Mr [redacted] that we would remove enough brush to install the new fence, and he would be responsible to dispose of the brush Of course, if he wanted additional brush removed and disposed that didn’t affect the fence installation, that would be his responsibility That’s why we’re surprised he filed a complaint against our company after he agreed to these terms, we removed enough brush to install the fence properly, he paid us in full for the work, and even tipped our installers for their fine job He is incorrect by saying we didn’t remove brush It is accurate to say that we didn’t haul the brush we removed off his property as this isn’t our responsibility It saddens us that Mr [redacted] is not % satisfied with his experience with our company At this point, we feel that he’s trying to take advantage of our company by trying to get us to reimburse him for something that never was a part of the contract We are a fence company, not a tree removal service company or landscaping company.Given the above facts, I am officially requesting that you dismiss this case completely to where it doesn’t appear on our company’s record at all It would be a disservice to potential future customers of ours to see that a complaint that has no merit was filed against our company Feel free to contact me at [redacted] to discuss further and for any documentation I can provide to support my statements above.Respectfully, [redacted] – President
Maintenance Free failed to remove brush that was cut down during the removal of the old fencing and prior to installing the new fence Their estimator had inspected the yard prior to installation on separate occasionsI made comments to him about the amount of growth and he did not indicate in any manner that it would be an issue When the installers began work on the fence they threw a fit at the amount of brushThe estimator denied that I had made any comments to him about itAnd, in spite of the fact that ‘brush removal’ was NOT marked as an owner responsibility, they simply cut the roots and left all of the brush laying in the yardI had to contract with someone else to haul it away at my own expense Additionally, the two workers hired to cut the brush used foul language in very loud voices while they worked; well within earshot of my neighbors and their children