I am the designated representative for answering this complaint, please note the following response: The tenant left the unit is poor condition and the cost to repair exceeded the security deposit amount. The additional items mentioned in the consumer complaint were the result of the move out inspection, which revealed multiple items of repair. [redacted] The NuRock Companies 800 North Point Parkway Suite 125 Alpharetta, Georgia 30005 [redacted] telephone [redacted] facsimile
8000 Decker Lane Austin, TX 78724 Phone ###-###-#### Fax ###-###-#### Tuesday, April 28, 2015 To: Revdex.com ID # [redacted] Attn: [redacted] Re: [redacted] Dear [redacted] I'm sending this in response to the ID # above, [redacted]. Ms. [redacted] moved into #[redacted] on [redacted]...
with lease ending March 31, 2015. On April 21, 2014 Ms. [redacted] and I spoke and I had advised her, the previous tenants did not have a pet due to her concerns of pet urine. On April 22, 2014, I received a letter from the tenant stating there was a urine smell in the dining room area. Included in this letter was this statement, "my son whom has severe asthma is allergic to 99.9% of the allegiants including dust mites, dogs, cats, and strong urine smells from animals." With this being said, I accommodated her and a pet treatment was done in the area she was specifically concerned with. The pet treatment was done by a professional carpet company on April 23, 2014. On May 7, 2014, I inspected Ms. [redacted]'s apartment and found there to be a dog living in this apartment and I do have pictures of this documentation. On February 18, 2015, Ms. [redacted] was given an "Advance Notice of Lease Termination at End Of Lease Term Or Renewal Period" to vacate the home on March 31, 2015 which was at the end of her lease contract. On April 8, 2015, I received rental verification from RAIT Residential requesting rental history and it was returned to RAIT Residential on April 8, 2015 via fax. I gave her good rental history since the unit wasn't surrendered to the owner nor was I aware of any damages/condition of the home. Mrs. [redacted] did not vacate the unit until April 20, 2015, which resulted in delinquent rent for April 2015. Upon move out of any unit, company policy requires manager to walk each apartment and take pictures of any damages the previous resident may be held responsible for. As for this particular apartment, a move out inspection was completed on April 20, 2015 by me personally with exactly 25 pictures taken of damages. Should you need any other additional information, please feel free to contact the office. Regards, [redacted] Property Manager
Complaint: [redacted]
I am rejecting this response because: I did advise that management that I had a small dog that had not moved in with me at the time of me moving in. I did advise the apartment manager [redacted] that I did not want to move my dog in until the carpet was taken care of! I have pictures of the apartment unite myself where I took pictures of every room! [redacted] the manager never advised me of none renewal of my rent. [redacted] is lying about when I moved out because I moved out on the 15th and not the 20th and have proof of my movers moving me out on the 15th. [redacted] gave me good reference because she wanted me to move and gave me bad reference after I moved out! I want her to take me to court and prove what she is saying, because I did advise her of my small dog and I have a copy of my lease and the letter I sent to her when I sent the complaint about the carpet when I first moved in. If she cannot provide the proof in court, then provide me with good reference so I could obtain a home for my children!
Regards,
[redacted]
I am the designated representative for answering this complaint, please note the following response: The tenant left the unit is poor condition and the cost to repair exceeded the security deposit amount. The additional items mentioned in the consumer complaint were the result of the move out inspection, which revealed multiple items of repair. [redacted] The NuRock Companies 800 North Point Parkway Suite 125 Alpharetta, Georgia 30005 [redacted] telephone [redacted] facsimile
8000 Decker Lane Austin, TX 78724 Phone ###-###-#### Fax ###-###-#### Tuesday, April 28, 2015 To: Revdex.com ID # [redacted] Attn: [redacted] Re: [redacted] Dear [redacted] I'm sending this in response to the ID # above, [redacted]. Ms. [redacted] moved into #[redacted] on [redacted]...
with lease ending March 31, 2015. On April 21, 2014 Ms. [redacted] and I spoke and I had advised her, the previous tenants did not have a pet due to her concerns of pet urine. On April 22, 2014, I received a letter from the tenant stating there was a urine smell in the dining room area. Included in this letter was this statement, "my son whom has severe asthma is allergic to 99.9% of the allegiants including dust mites, dogs, cats, and strong urine smells from animals." With this being said, I accommodated her and a pet treatment was done in the area she was specifically concerned with. The pet treatment was done by a professional carpet company on April 23, 2014. On May 7, 2014, I inspected Ms. [redacted]'s apartment and found there to be a dog living in this apartment and I do have pictures of this documentation. On February 18, 2015, Ms. [redacted] was given an "Advance Notice of Lease Termination at End Of Lease Term Or Renewal Period" to vacate the home on March 31, 2015 which was at the end of her lease contract. On April 8, 2015, I received rental verification from RAIT Residential requesting rental history and it was returned to RAIT Residential on April 8, 2015 via fax. I gave her good rental history since the unit wasn't surrendered to the owner nor was I aware of any damages/condition of the home. Mrs. [redacted] did not vacate the unit until April 20, 2015, which resulted in delinquent rent for April 2015. Upon move out of any unit, company policy requires manager to walk each apartment and take pictures of any damages the previous resident may be held responsible for. As for this particular apartment, a move out inspection was completed on April 20, 2015 by me personally with exactly 25 pictures taken of damages. Should you need any other additional information, please feel free to contact the office. Regards, [redacted] Property Manager
Complaint: [redacted]
I am rejecting this response because: I did advise that management that I had a small dog that had not moved in with me at the time of me moving in. I did advise the apartment manager [redacted] that I did not want to move my dog in until the carpet was taken care of! I have pictures of the apartment unite myself where I took pictures of every room! [redacted] the manager never advised me of none renewal of my rent. [redacted] is lying about when I moved out because I moved out on the 15th and not the 20th and have proof of my movers moving me out on the 15th. [redacted] gave me good reference because she wanted me to move and gave me bad reference after I moved out! I want her to take me to court and prove what she is saying, because I did advise her of my small dog and I have a copy of my lease and the letter I sent to her when I sent the complaint about the carpet when I first moved in. If she cannot provide the proof in court, then provide me with good reference so I could obtain a home for my children!
Regards,
[redacted]