Maita Hyundai-Subaru

Tell us why here...I spoke at length with Ms [redacted] todayWe discussed the entire process and I addressed all of her issuesAt the end of the conversation we both had agreed that this matter was resolved

I am rejecting this response because: the diagnosis was not done properly and efficiently, nor did the "visual" inspection prove anythingI brought my van in for starting problem and the same problem persistWhy wasn't visual or diagnosis done for all starting problems within a two-three hour diagnosis periodI believe that I was over charged for something that have could of been noticed right off hand especially for a vehicle of the same maker of the dearlship, mechanics should already know these things

We have submitted the request to [redacted] to withdraw the inquiryThey are processing that requestIt will take to weeks to show on the credit reportWe have no way of checking without creating another inquiryThe consume can request a free credit report from [redacted] online or by phone to verify this has been done[redacted] ***General ManagerMaita Subaru [redacted]

In response to the complaint filed by Corey Brooks, this vehiccle was towed in on oct 20th for a no start concern, inspected concern found that the crankshaft sensor located at the bottom right front area of engineincluding diagnostioc the customer was charged $for
this repair also we prformed a visual multi point inspection and recomended additional repairs that the customer did no auththe vehicle was documented as unsafe to drive due to tires and the need of a battery the customer declined, On 03novro the customer returned the vehicle stating that a small fire had started at rear of engine he had replace battery however the reeplacement batter appears to be leaking and is dead, the wire harness is damaged at the rear of the enine at no time did we move pull or adjust anything in this area, the diaagnostic was limtited to the no start being caused by the crank angle sensor or multi point inspection does not include any dissassembly only a visual inspection we would not have looked in that area as it is between the fire wall and back of engine and our multipoint inapection does not include inspection of wire harnessesI have offered a discounted rate as Maita Mazda Goodwill or of goodwill reimbursment

I am rejecting this response because: ok thank you as soon as I verify that with in the time period you provided then we can close out this complaint .Thank you for responding back Hopefully after this is resolved you won't hear from me again as I will never return to your delearship ever again and will advise my friends and buisness's I know to do the same Adrian went on to say I wasn't qualified and not because I was mexican It was a horrible experience hopefully it changes in the future To your credit I did however get called back and my return was pleasant thank you for that I will verify in about weeks if the chase inquiries are in fact g*** and if they are I will close out my complaint that chase inquiry did not have my permission at all to be ranned the only inquiry that did was the *** *** inquiry

Tell us why here...I spoke at length with Ms. [redacted] today. We discussed the entire process and I addressed all of her issues. At the end of the conversation we both had agreed that this matter was resolved.

We completely understand that the time it took to receive the refund was longer than normal (5 to 8weeks). The customer has received his refund. The refund was delayed due to an error on our part andsome staffing issues in our business office due to illness. For that we truly apologize. Our...

customerssatisfaction is always the main concern. The Maita organization has been serving the Sacramento areasince 1974 and situations like this are very rare. We will take this opportunity to re educate our staff onproper procedures and make every effort in the future make sure to have addition back up to ourprocesses when staffing issues occur. We would very much like to apologize and make some kind ofreasonable amends with the Erquhart family if given the opportunity. If that is an option, please contactme directly ([redacted], general manager). I can be reached at the dealership between 8am and 5 pm.Respectfully,[redacted]General ManagerMaita Subaru Mazda

We have submitted the...

request to [redacted] to withdraw the inquiry. They are processing that request. It will take 6 to 8 weeks to show on the credit report. We have no way of checking without creating another inquiry. The consume can request a free credit report from [redacted] online or by phone to verify this has been done.[redacted]General ManagerMaita Subaru [redacted]

We have addressed and solved all the customers issues. We have sold him a car and he is completely satisfied. He indicated he would remove the complaint form the Revdex.com site and has agreed that this was a misunderstanding from our initial contact.Sent on: 3/12/2018 12:28:56 PM

I am rejecting this response because: the diagnosis was not done properly and efficiently, nor did the "visual" inspection prove anything. I brought my van in for starting problem and the same problem persist. Why wasn't visual or diagnosis done for all starting problems within a two-three hour diagnosis period. I believe that I was over charged for something that have could of been noticed right off hand especially for a vehicle of the same maker of the dearlship, mechanics should already know these things.

Review: In Nov.2013,while in Oregon, my 2010 Forester Subaru engine light went on. I took it to Southern Oregon Subaru dealer in Medford, Oregon. I was told the oil had sludge build up and the car needed an oil flush. They put oil in the car and I drove back to California. The engine light did not go back on. A few days later the light came on. I took my car to Maita Subaru in Sacramento. They did a diagnostic inspection $125. and said rodents got under the hood and chewed the engine wiring harness. They would order the parts and it would cost $850. When the part came in they called. At that time I requested a mechanic either show me the chewed wires or show me a picture of it. I was told someone would call me back. I called 3 more times and no one would call me back. I took my car to [redacted]. At this time the engine light had not come on for a full week. The mechanic did an inspection and could not find any chewed wires. They explained sludge was moving thru the engine. As the sludge build up was gone the engine light went off. They did a 30,000 mile service. My car is running great. I e-mailed and called maita Subaru and requested a refund of $125. for their false diagnostic inspection and expressed my disappointment in a reputable company. I also wrote that if no one contacted me or sent a refund I would pursue this further. I started writing to consumer complaint agency but, stopped because a fee was involved. My request to a refund of $125.Desired Settlement: A check written to me and sent in the amount of $125. for a false diagnostic inspection by Maita Subaru.

Business

Response:

To whom it may concern, I talked to [redacted] twice concerning her claim, she was to bring vehicle for a re inspection and refund if it were found that there was no damaged that resulted in codes, she agreed to bring the vehicle back in march 19th for the inspection, but did not show up and failed to return subsequent phone calls leading me to believe that the diag, was corect as she provide no documentation tothe contrary or returned my call.

Review: On the morning of October 20 2014 I had my 2003 [redacted] van towed to the Maita [redacted] dealership to be diagnosed for starting issues. After 2-3 hours of diagnoses they finally determined that it was my crank sensor that had a closed cell which would not allow the car to start. They replaced it and got it up and running and everything was fine. They also replaced my terminal ends and suggested that I get a new battery because the one I had was going bad. Also to keep my eye on the check engine light that if it should come on to bring it in so they can get a code because no code was stored due to the battery being dead. I picked up my van around 11am on October 22 2014. While on my way home which is about five minutes away the van was riding fine but I smelled a stinch coming from my vents but no smoke or anything. On the evening of October 31 2014 about 5pm I went to go pick up one of my daughters from her after school program about 3 minutes from home then drop of my other daughter over my moms house about 2 minutes from the school. When I arrived I got my 2 year old out the car and took her into my mothers house. I was in the house mabey 5 minutes when my other daughter that I had picked up from school was knocking on the door to tell me that her mom wanted to let me know that the van was smoking. When I got outside the first thing I looked at was the muffler, no smoke. When I looked to the hood of the van I seen some smoke coming out the passenger side I told my wife to turn off the van. When I popped the hood and seen flames coming from the back of the engine told my wife to hurry up and get out. I hurried and got the water hose and distinguished the flames immediately. After 5 minutes I stared the van again and everything was fine but my battery light was on. This caused for my car to cut off while I was driving it back home. I even bought a brand new battery and still would do the same thing. I towed it back to the shop the next morning to have them tell me they were not at fault.Desired Settlement: I believe they did not diagnose my vehicle properly, put things back in its proper place and had me pay for things I did not need. The problem was a starting issue and a week later going back for the same issue but now a fire is under the hood In the event I believe they are liable for the issues that I have with my van now. Before I had the starting issue I had no issues. If it was to catch fire it would have before I took it to them. They should replace my vehicle or fix it back to the way it.

Business

Response:

In response to the complaint filed by Corey Brooks, this vehiccle was towed in on oct 20th for a no start concern, inspected concern found that the crankshaft sensor located at the bottom right front area of engine. including diagnostioc the customer was charged $307.09 for this repair also we prformed a visual multi point inspection and recomended additional repairs that the customer did no auth. the vehicle was documented as unsafe to drive due to tires and the need of a battery the customer declined, On 03nov2014 ro 333801 the customer returned the vehicle stating that a small fire had started at rear of engine he had replace battery however the reeplacement batter appears to be leaking and is dead, the wire harness is damaged at the rear of the enine at no time did we move pull or adjust anything in this area, the diaagnostic was limtited to the no start being caused by the crank angle sensor or multi point inspection does not include any dissassembly only a visual inspection we would not have looked in that area as it is between the fire wall and back of engine and our multipoint inapection does not include inspection of wire harnesses. I have offered a discounted rate as Maita Mazda Goodwill or 130.00 of goodwill reimbursment.

Consumer

Response:

I am rejecting this response because: the diagnosis was not done properly and efficiently, nor did the "visual" inspection prove anything. I brought my van in for starting problem and the same problem persist. Why wasn't visual or diagnosis done for all starting problems within a two-three hour diagnosis period. I believe that I was over charged for something that have could of been noticed right off hand especially for a vehicle of the same maker of the dearlship, mechanics should already know these things.

Review: I bought a car and can't refinance it due to the cars value. They overpriced it and ripped me off.Desired Settlement: I would like to exchange it for another car that is worth its value

Business

Response:

Tell us why here...I spoke at length with Ms. [redacted] today. We discussed the entire process and I addressed all of her issues. At the end of the conversation we both had agreed that this matter was resolved.

Review: We purchased an extended warranty for my daughter's car that she purchased from Maita. Car was later totaled so she began the process for warranty refund from Maita on Sept. 22nd. Sept. 24th was the first response from xxxx xxxx at Maita. Paperwork was sent back and forth via email between my daughter and xxxx. By Sept. 27th all paperwork asked for by xxxx was complete and xxx responded that she received such. We knew from the instructions on the paperwork that it could take 6-8 weeks to receive the refund. This refund is nearly $1500 and the only down payment for another car. On Nov. 12 (week 7 without a car) my daughter called Maita to get an update on the refund, at which time xxxx informed her that she has no knowledge and no paperwork of this case and would have to get back to her. A few hours later xxxx calls my daughter with the news that there is no record of refund request and she'll have to begin the process again. That's when I (dad) get involved making a call to xxxx on Nov. 12. By the next day, Maita discovered there was a form missing so it all was laid aside. The form was never asked for by xxxx, but my daughter was able to email it to xxxx immediately at this point. This was a Thurs, Nov 13, though Maita resisted very much about sending a check immediately they finally agreed to send it Friday to be in our possession on Mon. Waited til Thur Nov 20, no check. Called, found out they didn't send it until Monday, regular mail. Mon of following week, Nov 24, still no check. Called again, to find out they sent it the the wrong address. Maita said they would have to issue another check. I requested it be sent overnight, to which the manager of xxxx flat out refused stating that he will not spend $20 to overnight it. I am angry that they are holding my money...and I find it interesting that my 18 year old has been more responsible about this than xxxx and xxxx's Maita manager.Desired Settlement: We are now close to 9 weeks since all this began and I still have no refund. Since Maita has been irresponsible with the paperwork, not been honest in mailing the check as they said, cannot accept fault and compensate by sending the check overnight, I wish for my complaint to remain on Revdex.com website. I would very much like my refund immediately!

Business

Response:

We completely understand that the time it took to receive the refund was longer than normal (5 to 8weeks). The customer has received his refund. The refund was delayed due to an error on our part andsome staffing issues in our business office due to illness. For that we truly apologize. Our customerssatisfaction is always the main concern. The Maita organization has been serving the Sacramento areasince 1974 and situations like this are very rare. We will take this opportunity to re educate our staff onproper procedures and make every effort in the future make sure to have addition back up to ourprocesses when staffing issues occur. We would very much like to apologize and make some kind ofreasonable amends with the Erquhart family if given the opportunity. If that is an option, please contactme directly ([redacted], general manager). I can be reached at the dealership between 8am and 5 pm.Respectfully,[redacted]General ManagerMaita Subaru Mazda

Review: When I signed loan papers I believed that it was a 60 month loan at 2.7% from Golden 1. Through deception and manipulation that isn't the loan I have Purchase date:11/19/13. Original loan terms: 2.7% from Golden 1 for 60 months The loan rep, [redacted] Rowe was both condescending and manipulative. Without prior authorization it was changed to a 72 month loan at 2.7% through the dealer. [redacted] Subaru made it difficult to draw up the loan papers as I had originally requested. I had to return to the dealership driving from Davis to Auburn Blvd to sign a new contract. Reluctant to drive a third time to change the contact again to the original terms, I now have a loan from Golden 1 at a higher rate, 2.9% for longer than I wanted at 72 months. When I discussed this with the Golden 1 rep, I would have to pay a $100 refinance fee to restore the loan to the original terms.Desired Settlement: I would like the loan agreement to reflect the original terms--2.7% for 60 months through Golden 1. I would like [redacted] Subaru to pay the $100 refinance fee.