Maita Toyota

I am rejecting this response because:I think transporting liquid in a container in the designated storage area of the car is reasonable use, and I think it's unacceptable that a random spill from a liquid in the designated storage area can cause a catastrophic and potentially dangerous failure with the car I think this is a design flaw with this model of the car and I think it should be covered under warranty I also think a plan should be made for how to prevent this kind of failure in the future

Ms [redacted] came in Feb asking us to install a battery hold down and a positive battery cable end that she purchased over our front parts counterWe found that she needed a negative battery cable as well, but she declined the serviceHer vehicle was towed in in early March and she refused to sign an estimate for inspection or for the negative battery cable end that we had previously recommendedShe and the ASM were not able to come to a mutual decision regarding the vehicle inspection and my service manager got involvedHe inspected the vehicle for no charge and reiterated that she needed a negative battery cable still and that the starter was drawing excessive amperageWe installed the cable at no charge and replaced the starter for a reduced rateWe've only seen the vehicle two times and we haven't been involved in the lack of care that it had seen for the previous 174,milesI'm not inclined to offer any recompense as I don't see any part of our interaction that would warrant such

This isn't the way we do business Communication is key and we broke down during this exchange We will reach out to the customer this afternoon to bring the vehicle back in for inspection and remediation of the concerns[redacted] Service Director

The original response stands Toyota has rejected the customer's request for goodwill assistance as the damage is from a source that cannot be controlled by Toyota

Resolution:Mr [redacted] said that the cabin air filter was changedThe invoice shows that it was not change It was on the passenger seat.Nothing was on the passenger seat.If what not change refund the money

Unfortunately, the Prius was presented with spilled liquid in the cargo area We contacted Toyota Motor Sales for assistance and had the assistnace denied due to the incident having been caused by an outside influence beyond Toyota's control We contacted the customers' insurance company and the vehicle has been inspected and approved for repair by the insurance company and the customer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The dealer checked the 60,miles service Does Maita Toyota knows that the service needs to be done as specified on the maintenance manual the 1st time? Thank you for your intervention and help in this matterSincerely,*** ***

We have been in contact with Mr.and Mrs*** and, after discussions regarding insurance, liability and vehicle value, they have requested that we have their van repaired in our body shop. They further stated that this complaint would be rescinded by them

I am rejecting this response because:Toyota can control the source of the damage by shielding the components that were damaged from liquid and providing a way for the liquid to escape so it doesn't build up and overtake the electrical components Spills are going to happen in the storage area of a car and steps need to be taken to prevent damage to the cars sensitive electronics

I am rejecting this response because:They always "brake the communication" though screams and intimidation, or "non professional" as last SaturdayI got a message call from *** *** at 5:pmI returned the message - as requested - at 6:pm after waiting I was disconnected.I call again and reached a massage "The service department is close our hours are 7:am to 7:pmThinking that 6:02pm was between the hours of operation I figure they were not interested in pickup the phone neither talking with me.Thank you*** ***

Company states: We inspected and removed the floor mats and placed them in the rear of the vehicleWe inspected the 60K service which was performedAll the fluids were good and the cabin air filter are both newThe rest of the servicing items were all checked

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Unfortunately, the Prius was presented with spilled liquid in the cargo area.  We contacted Toyota Motor Sales for assistance and had the assistnace denied due to the incident having been caused by an outside influence beyond Toyota's control.  We contacted the customers' insurance company...

and the vehicle has been inspected  and approved for repair by the insurance company and the customer.

Resolution:Mr [redacted] said that the cabin air filter was changedThe invoice shows that it was not change.  It was on the passenger seat.Nothing was on the passenger seat.If what not change refund the money.

This isn't the way we do business.  Communication is key and we broke down during this exchange.  We will reach out to the customer this afternoon to bring the vehicle back in for inspection and remediation of the concerns.[redacted]Service Director

I am rejecting this response because:It is unfortunate that Maita Toyota is providing false and misleading information. I was never provided dirty cabin filter back. The cabin filter was deemed fine during my previous visit, about ten weeks prior. Regarding the engine air filter, I had replaced it about three weeks ago. Maita Toyota determined that the air filter was getting dirty and would likely need replaced during my next visit. This does not make any sense at all. I think Maita Toyota owes a more honest response. I am not demanding any money or financial compensation. I am, however, expecting a truthful explanation of their diagnosis report.Please see below my email correspondence with Maita Toyota. BTW, I did not get response back from the customer service manager, [redacted] which I was promised.

I am rejecting this response because:The manager did not have the car inspected for free. My car had recalls on it and they were able to charge Toyota for the inspection but it was not free. Also, the negative cable was not the reason it did not start. The starter was sabotaged by the mechanics when they installed the battery hold down during the first visit.

I am rejecting this response because:I think transporting liquid in a container in the designated storage area of the car is reasonable use, and I think it's unacceptable that a random spill from a liquid in the designated storage area can cause a catastrophic and potentially dangerous failure with the car.  I think this is a design flaw with this model of the car and I think it should be covered under warranty.  I also think a plan should be made for how to prevent this kind of failure in the future.

Ms. [redacted] came in Feb 24 asking us to install a battery hold down and a positive battery cable end that she purchased over our front parts counter. We found that she needed a negative battery cable as well, but she declined the service. Her vehicle was towed in in early March and she refused to...

sign an estimate for inspection or for the negative battery cable end that we had previously recommended. She and the ASM were not able to come to a mutual decision regarding the vehicle inspection and my service manager got involved. He inspected the vehicle for no charge and reiterated that she needed a negative battery cable still and that the starter was drawing excessive amperage. We installed the cable at no charge and replaced the starter for a reduced rate. We've only seen the vehicle two times and we haven't been involved in the lack of care that it had seen for the previous 174,000 miles. I'm not inclined to offer any recompense as I don't see any part of our interaction that would warrant such.

Response:[redacted] has had some concerns since purchasing the Scion XB on 4/22/2015. All concerns have been addressed in a fair and timely matter. After meeting with [redacted] last week I assured here if there were any any additional concerns that I would make sure that they were also dealt with in a fair...

and timely manner. [redacted] expressed to me that it was here desire to move from the Scion XB to something different. I offered to help her with this first by offering here a current value on the Scion XB. [redacted] told me she was in a hurry and she would have to come back and have that done. I would like to help [redacted] by identifying the current value of the Scion XB and addressing here needs on a replacement vehicle. [redacted] can reach out to me direct to have this process started.[redacted]Company Name:MAITA TOYOTACompany Contact:E[redacted]Company Phone:[redacted]Company Email:[redacted]