Maje

Our return policy is clearly stated at the point of sale and the assciate that assisted [redacted] is a tenured [redacted] employee that was very clear with our return policyWe are more than happy to help her chose an alternative item

The customer was unable to receive a refund on a potential defective itemThe customer states she was provided an incorrect return policy by members of the store staffThe customer has been contacted for resolution via email and phoneCurrently waiting for response from client

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] has not in any way addressed an answer to my problem, which is that I was purposefully misled by a sales associate She told me that my coat would be eligible for a refund Now that [redacted] has gone back on their word, they have done nothing to help me solve this problem that resulted due to a misconduct on the part of their sales associate She failed in her duty to properly educate me on the refund policies of the store I would like [redacted] to carry out some sort of action to properly rectify this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, Please note that I have just spoken to the client and she will be coming in soon the receive a full refund on her dressShe has decided to keep one dress and will return the other Best, Leticia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm sorry, but [redacted] needs to provide another response to help me as a consumer who was purposefully misled Choosing another valid item is not a proper response [redacted] has made no efforts to help me come up with an acceptable solution to the problem that their sales associate created In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer was unable to receive a refund on a potential defective itemThe customer states she was provided an incorrect return policy by members of the store staffThe customer has been
contacted for resolution via email and phoneCurrently waiting for response from client

To whom it may concern,
At the time *** *** purchased the coat, she was assisted by a seasoned associate with extensive trainingAs with all of our clients, all questions about our return policy are freely, thoroughly answeredAdditionally, our return policy is clearly displayed at
checkout for the customers to seeTo further safeguard against any discrepancy, we also include the same description on the bottom of the client's receipt.
At ***, we value our client above all, and keep our associate/client relationship our top priorityWe are deeply saddened to have such a miscommunication result in a client's dissatisfaction with their *** experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has not in any way addressed an answer to my problem, which is that I was purposefully misled by a sales associate.  She told me that my coat would be eligible for a refund.  Now that [redacted] has gone back on their word, they have done nothing to help me solve this problem that resulted due to a misconduct on the part of their sales associate.  She failed in her duty to properly educate me on the refund policies of the store.  I would like [redacted] to carry out some sort of action to properly rectify this situation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Maje regarding complaint ID [redacted].Sincerely,[redacted]

Hello,   Please note that I have just spoken to the client and she will be coming in soon the receive a full refund on her dress. She has decided to keep one dress and will return the other.   Best, Leticia

Our return policy is clearly stated at the point of sale and the assciate that assisted [redacted] is a tenured [redacted] employee that was very clear with our return policy. We are more than happy to help her chose an alternative item.

The customer was unable to receive a refund on a potential defective item. The customer states she was provided an incorrect return policy by members of the store staff. The customer has been contacted for resolution via email and phone. Currently waiting for response from client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sorry, but [redacted] needs to provide another response to help me as a consumer who was purposefully misled.  Choosing another valid item is not a proper response.  [redacted] has made no efforts to help me come up with an acceptable solution to the problem that their sales associate created.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Maje has not given me a refund for a return I made in Oct 2016 (8 months ago). I had one response from customer service saying that would make do a direct transfer into my account, since they couldn't credit my credit card. After giving them the information they needed, nothing else happened. I've chased numerous times via email, and gone in the store twice (the store clerk said she would check with her manager). This is actually theft...

Review: I purchased a coat and asked the sales associate about the coat before purchase. She explicitly told me that I had 14 days to return it. I brought it back within 14 days, unworn with tags attached, and was told that I would only receive store credit. I was intentionally misled when I purchased the coat about the return policy as I would not have purchased it had I known that the coat would only be returnable for store credit. It would be another matter if I had not asked about the return policy, but the fact that I had asked and was told that I could bring the coat back for a refund was extremely poor and deceptive customer service on the store's front.Desired Settlement: I would like a refund for my coat. I'm not looking for anything more, simply what I was promised by the sales associate when I originally purchased the coat.

Business

Response:

To whom it may concern,

At the time [redacted] purchased the coat, she was assisted by a seasoned associate with extensive training. As with all of our clients, all questions about our return policy are freely, thoroughly answered. Additionally, our return policy is clearly displayed at checkout for the customers to see. To further safeguard against any discrepancy, we also include the same description on the bottom of the client's receipt.

At [redacted], we value our client above all, and keep our associate/client relationship our top priority. We are deeply saddened to have such a miscommunication result in a client's dissatisfaction with their [redacted] experience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has not in any way addressed an answer to my problem, which is that I was purposefully misled by a sales associate. She told me that my coat would be eligible for a refund. Now that [redacted] has gone back on their word, they have done nothing to help me solve this problem that resulted due to a misconduct on the part of their sales associate. She failed in her duty to properly educate me on the refund policies of the store. I would like [redacted] to carry out some sort of action to properly rectify this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our return policy is clearly stated at the point of sale and the assciate that assisted [redacted] is a tenured [redacted] employee that was very clear with our return policy. We are more than happy to help her chose an alternative item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sorry, but [redacted] needs to provide another response to help me as a consumer who was purposefully misled. Choosing another valid item is not a proper response. [redacted] has made no efforts to help me come up with an acceptable solution to the problem that their sales associate created.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Maje issued refund code that doesn't work on their website. it is for $405.22. I contacted them last week was told they are very busy and I will get a new code in 48 hours. Today , 7 days later I called and asked to speak with a manager , I was rudely put on hold for about 7 minutes and then told that the manager is busy and will call me whenever, no time frame no apologies. Still waiting for the call back..I consider this fraud. I am out of 405 dollars and nobody cares..what kind of company is this!Desired Settlement: I want my money back!