Majerle Management, Inc.

June 16, 2015Dear *** ***,
I received the notification that *** *** disputes our responseI'm sure not every response can be answered tothe complainant's satisfaction, but sometimes the answer is the answerI cannot say how *** *** transmitted the change of addressI can say that we provide a means to do so on our web portalIf she did that, it likely would have been processed immediatelyAs to her name, she needs to send some sort of proof of the name changeAs the keeper of the community's official records, including those records from which we would draw information for any potential legal matters, we cannot simply take a name change by email or a Revdex.com complaint*** ***'s complaint should be directed to her condominiumManagement does not have the authority tomake the adjustments she requestsIf she was to complain to the board of directors, a hearing would be set at which she would be entitled to present evidence, evidence such as her change of address notificationsIn turn, we would present evidence such as the notices sent for assessment increasesThat is the process required by the board of directors and the Maryland Condominium ActWe are happy to comply in so far as our authority extends, but that authority is unlimitedIf this answer does not satisfy *** ***, there is nothing more I can offer and we will now consider this complaint resolvedHopefully, you will close the complaintSincerely,Chris M
CEO/President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:While I thank Chris M*** for responding and see that he is quoting the report received from *** that was requested from Tim P***, Tim had *** address the incorrect concern This is not the concern I expressed to him I don't think there is documentation to suggest any odor of mold Also, I question the accusations *** made in reference to damp dishes and a single wet plastic bag, but I digress I understand MrM***'s response about plumbing leaks and INS So much so that after, Tim P*** referred *** for the incorrect inspection, the very thing that I attempted to address with him initially manifested in damage to my unit After my initial claim to Claudia M*** in December 2016, we had gone through this incorrect process as directed by Tim P***, then, in February there was ceiling damage to my unit as a result of a plumbing leak from my upstairs neighbor.This is what I had been trying to avoid all along, damage to my unit In December 2016, I attempted to report to Tim that an outside contractor that we utilized indicated there was water in the structure That was my entire reason for reaching out to MrP*** in the first place because I knew my upstairs neighbor had faulty pipes in the past that I suspect were not properly addressed then As a result, I was charged with the sole responsibility of the $assessment and the problem that I was attempting to avoid all along still manifested.Now, MrP*** did address the leaky pipe and the ceiling damage through the upstairs neighbor and his INS; so that situation is resolved, I believe The problem I have is that could have all been avoided if Tim P*** had attempted to address the concern in December when I brought it to his attention OR simply taken some ownership for his miscommunication In business and life, mistakes are made As a company, you gain more respect if and when you take ownership for your part in the mistake or miscommunication and remedy the mistake satisfactorily instead of attempting to blame all other parties My claim here certainly would not have had as much merit as it does if the incident in regards to the upstairs unit did not manifest the way it did a mere months after my initial report.Please consider doing what's right as a company and share in on your responsibility to this.Regards,
*** ***

This complaint, #***, have been resolved Thank you.Have a blessed day***

I have researched the complainant's account and find that the matter is related to the rupture of her water heater which, by its nature, dumps 30-gallons and allows water to spew at full-force until someone turns it offUnder Maryland Law, there need be no negligenceThe law provides that the
owner of the failed Component (the source of damage) is responsible for the deductible on the master insurance policy up to $5,The damages exceeded $5,and *** *** was charged $5,000. | will have the community manager, MaShawn H***, send a copy of the restoration contract/proposal directly to *** *** for her documentationI cannot respond to the water valve room construction or piping structure of the buildingI know of no issues related thereto nor, to my knowledge, have any modifications ever been made to these rooms and such would be irrelevant to the claim for the insurance deductible. *** *** may contact the attorney if she wishes to pursue a payment planWe are unable to negotiate that since the matter has been referred to the association's counsel, but we do know that a secured payment plan will cause late fees and other collection cost to cease accruing.Sincerely,Chris M***, PCAM President

I have read Mr***'s complaint I apologize for the delayed response, but we've been inundated with frozen pipe calls at his community and others for two weeks Mr*** is mistaken about here having been more units damaged At last count, it was of Keeping
heat on in units is a homeowner responsibilityUnfortunately, with so many foreclosures, having heat off in vacant units is a common concernWe do not necessarily have the authority to turn it on and to pay for heat with common fundsWe do have the authority to force entry to stop an emergency.This firm assumed management of the *** *** Condominium last JulyWe evaluated losses sustained due to frozen pipes from last winter and determined that we could prevent most of those leaks by installing anti-freeze in the fire sprinkler pipesThe cost was $50,and the board voted not to proceedWe also determined that it would be helpful to run electric and heat to the water meter closets, but that would have cost $27,and, again, the board voted not to proceedWe believe, now that the association has for the second year in a row, sustained major water damage claims and deductibles far in excess of the one-time expenditures recommended, that they will proceed with these preventive measures for next yearWe are now at the mercy of insurance adjusters who are also stressed with massive claims due to the coldIf we proceed with repairs before the adjuster permits, there may be no money to pay the repair billsI will advise the manager, Kim H***, that this unit should be on the list and that it was one of the earlier incidents to see if she can expediteMr*** should communicate directly with MsH*** for updates at ###-###-####I assure you and Mr*** there is no intentional delay and, while we appreciate that Mr*** pays his fees, non-payment would not be cause for a denial of serviceMore likely, the delays are due to the vast number of emergencies to which the crews have been responding and also possibly due to a decision not to begin restoration while we are experiencing multiple breaks on a daily basisCondominium insurance is governed by the Maryland Condominium Act, section 11-The association is responsible for damage repairs to the building and to the unitUnless the point of origin is a common element, the owner of the unit from which the damage originated is liable for the master policy deductible up to $5,(in this case, it is $5,000)Unit owners are responsible for carrying their own insurance for personal property, improvements they have made to their units and for any relocation expenses resulting from the damageSincerely,
Chris Majerle, PCAM C??

Please close this file noting that Majerle Management has respondedThe charge imposed was imposed in direct Conformance with the Maryland Condominium ActManagement is charged with collecting on behalf of the Condominium, as a 3" partyWe are unable to waive any fees or costs and the matter has been referred to counsel for CollectionOnce in Collection, we are to refrain from engaging in negotiationsThe complainant may contact the Collections lawyer for payment arrangements or may make a request for waiver or settlement offer to theboard, through counselThere is nothing more we can say or do in this matter.Sincerely,Chris M***, PCAM CEO/President-Majerle Management, Inc

We acknowledge having received "one" correspondent for our customer requesting a copy of payment history on October 31, After reviewing the account, we have determined that charges are indeed accurate and stem from the customer paying late for a period of time during 2014, and
Because of this we see no need to adjust the balance dueFurther, Customers requesting waiver offers are to be submitted directly to the Board of Directors of the AssociationWe as the management company do not have authority to adjust or waive fees without the consent of the Board of Directors.Respectfully,Michael C***

*** *** terminated his property management contract on the basis of an objection to our procedures set to ensure Compliance with Fair Housing LawYou may read into that what you wish.He also terminated our services during the move-out process leaving us stuck between security deposit law
compliance and his instructionsWe feel We acted in a manner consistent with the law.Finally, *** *** has engaged Counsel for this disputeWe have responded to counsel and must therefore request that you close this complaint as anything we may say could be misconstrued and/or used against us by his counselWe submit that taking the matter to a lawyer and filing a Revdex.com complaint is tantamount to harassment.Sincerely,Chris M***, PCAM CEO

This complaint relates to a condominium unit and a report of an odor of mold.As the complainant states, it was presumed there was water infiltration from another condominium unit. If that Was the Case, plumbing leaks being subject to insurance claims, the [redacted] invoice would have been added to the...

claim and the owner of the Source unit would have paid the master policy deductible with the master policy paying the eXCeSS. This is part of the Maryland Condominium act, but only when an insurance claim is involved. Otherwise, even if the source of water is from a failed common element such as a foundation or roof, the interior damage investigation and repair costs is borne by the unit owner.It is usually the case that we rely on reports from homeowners in assessing the source of water over the phone; Something we must do to begin addressing the problem. In this case, it was discovered that the source was not from another unit, but from within the unit. Further, it was negligence and not a matter covered by insurance. The source of the mold was two-fold: 1) from the tenant (the unit is rented) placing dishes in kitchen cabinets while still wet and 2) from the tenant storing wet items in a plastic bag inside the unit.While it may have been a nice courtesy for my staff member to have extended to have advised that the cost of the service call could be the responsibility of the complainant, under certain circumstance, there is no requirement of such warning. In fact, virtually any service call to a condominium unit runs that potential, so it would become a standard warning that would be disregarded through overuse. The fact is that the complainant enlisted the services of management and the condominium to resolve a problem that should have been handled on her own. Any concession by management would mean that we would have to pay, from our pocket, for What this Complainant's tenant caused. Any concession by the association would cause this unit owner's bill to be shared by the collective membership. Neither is fair. We would suggest, since the complainant's tenant caused the problem, the bill should be assessed to the tenant, provided of course, that an adequate lease was used.Sincerely,Chris M[redacted], PCAM President

RE: Complaint [redacted],Without going into great detail on personal finance, the complainant has a long history of not paying homeowner association assessments on-time. The matter was in collection with an attorney until the account was brought current in July 2016. No payments have been...

received since. As to the turnover in accounting, yes, we have had turnover. But, we have also had continuity and find no unresolved errors in the accounting related to this matter. I do not understand what is meant by the assessment statement being grossly understated. As to notice, we send statements every month on the 18th and we provide an online portal for homeowners to view their accounts in real-time and make e-payments. The "extraneous fees" are collection agency fees. This firm is a licensed collection agency and the fees are charged in accordance with our contract with the association. It is true-calls are not to be transferred to accounting. Accounting errors occur when staff members are interrupted. We provide an accounting email mailbox that is checked several times daily and we provide a team of customer service representatives who can assist with routine matters.Sincerely,Chris M[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
 Hopefully Mr. M[redacted] you read the email chain & the certified letter thoroughly, which indicated that I was no longer represented by counsel & the attorney representing me did not receive the information needed in order for me to have an incident record for reporting. The legal counsel via the Condominium, received a certified letter, which stopped the process for the Association to acquire his assistance.  The 5K was paid prior to him receiving my certified letter.  Please tell me, What is the next step in this process in reference to the additional fees or who should I speak with in the company that’s receiving funds from [redacted], who is paying monthly association fees to Majerle company?  Another question is, so how can we find a way to resolve the unnecessary fees prior to me receiving any type of reporting evidence in reference to the incident.  I just received some of the information needed to report as of 10/2016 & the incident happened in 3/2016.  When I was represented by counsel, he was unable to get any response from Brinkley’s Manager or [redacted] Counsel for at least three or four weeks.  In my previous counsel statement to Majerle company indicated the following: “Request that you stay imposition of the $5,000.00 charge against her residential account until this matter is fully resolved.”   [redacted], I am really disappointed in this company lack of communication and their direction to disregard the customer who has been faithful in paying her association fees monthly which is to their benefit.   Also, I want you to know that I appreciate the effort you are making and the high standards of being an ethical business within Revdex.com !!!       
Regards,
[redacted]

April 13, 2015
Dear [redacted],The complainant, [redacted], answers her own complaint in stating that the board of directors denied her request without stating a reason. Management has no authority to remove late fees or collections charges from a homeowner's account without board...

approval. Her complaint is with the board of directors and she has apparently taken the case to them, but is not satisfied with the outcome.I can offer no further explanation as [redacted] fails to include the name of her community, I have no [redacted] listed as an owner in any MMI managed community and I have no [redacted] in any MMI managed community.Sincerely,
Chris M
CEO/President

The referenced complaint indicates that the debtor has had her late condo fees reported to [redacted]. This is correct. It has been determined on a national basis that condo fees and homeowner association assessments are consumer debt subject to reporting. We have no control over how they appear as the...

actual reporting has been done by a 3" party service in coordination with [redacted]. Therefore, the reporting will not be removed on the basis of thiscomplaint. If, however, the complainant believes the amount is incorrect, there are instruction on the credit reporthow to challenge the report. But, challenging the right of the association to report will not be addressed.As to the allegation of discrimination, the complainant may wish to take this up with the elected board of directorsat her community as the decision to utilize this service offering was made by her own board of directors, which I presume is racially representative of the community, I don't know. Nor do I know whether the 98% minority reference is accurate. We don't decide whether to report on the basis of race; we report 100% of individual owners within a participating community, whether their debt is current or in arrears.Sincerely,Chris M[redacted]PCAM Community Manager

As the complainant states, the windows were installed by our predecessor management...

company.
Whether or not to replace the windows is a decision that rests with the condominium board of directors. I will add, however, that when my firm assumed management, the condominium had just undergone a $3 million fire restoration. They had just borrowed $500,000 to purchase new windows, but learned that they did not have full replacement cost coverage on their insurance. As a result, the loan money was diverted to the fire restoration. When the restoration was complete, they still fell short of being able to pay their contractor by $300,000. Today, we have paid-off the contractor, but continue to pay for the window loan for about another 5 months.
We are currently securing a bid for window replacement that we hope the board will consider at an upcoming meeting. Meanwhile, as the homeowner has not submitted a maintenance request through our online portal and has apparently not contact our office to speak with a client services representative, I have initiated a response to inspect an caulk. The homeowner can view this request online.
 
Sincerely,
Chris Majerle
CEO/President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:First of all, the property in question is [redacted], Camp Springs, MD. Secondly, my maiden name is Knight and my married name is Badger. All of this information has been updated with MMI; therefore [redacted] would have been able to find me based on name and/or by speaking with one of his property managers seeing as how they had no issue finding me to issue the erroneous bill.
Thirdly my issue does begin directly with MMI as their mishandling of my address changes that were reported to them resulted in my account being charged astronomical fees and being presented to the board for consideration of removal. If [redacted] and his staff would have updated my records accordingly and in a timely manner, this issue would have never occurred.
Here's a transcript of the letter I recently sent to Ms. Mashawn H[redacted] as well as MMI's board of directors. As of today I have not received a reply, yet I am still being charged late fees (even though I have paid by outstanding balance due minus late and administrative fees).
Good morning,
I would like to appeal the Board of Director's recent decision to deny my request to waive late fees that have been placed on my HOA account. In a recent conversation with Ms. Mashawn H[redacted], the following items were discussed:
- I moved from [redacted] in 2010. At that time, a forwarding address was provided to Majerle via USPS giving my new address as [redacted], Landover, MD. [redacted].
- On/around early 2013 I received notification from Majerle that the HOA payment for [redacted] was changed to $196.52 effective April 2013, and I changed my auto pay amount accordingly. Unfortunately I have not been able to locate this document or any coupons related to the payment change.
- In June 2013, my family and I relocated to Bowie. At that time, a forwarding address notification was provided to Majerle via USPS giving my new address as [redacted], Bowie, MD [redacted].
- It was brought to my attention by Ms. H[redacted] that correspondence was sent out to the [redacted] and [redacted] addresses after June 2013 regarding board meetings, association matters, and updated coupon books giving the new HOA fee amount. However as I no longer lived at either address and Majerle did not update my address in their systems, I did not receive such notices. 
- It was not until late January 2015 that Majerle finally corrected my address in their system and sent notice that my account was past due a total of $409.60 ($76.56 of HOA Fees + $333.04 of Late Fees and Administrative Charges). Immediately upon receiving that notice I corrected my HOA payment amount to $200 and contacted Ms. Hall to inquire on what could be done about the late fees.
After speaking with Ms. H[redacted], it was determined that this matter could have been immediately resolved in 2013 had my address been updated in Majerle's system in a timely fashion given that the USPS provided notices upon each move.  Additionally, someone could have easily contacted me regarding this matter via email address and phone, both of which have remained the same.  However it took over 18 months worth of notices to my old addresses for someone within the HOA to finally update the system; meanwhile my account accrued late fees ($15/month) and administrative charges ($5/month) on what amounts to a $3.48/month payment shortage.  
As supportive documentation, I am sending you the change of address request confirmation notice I received from USPS in June 2013. At that time and for a period of 1 year afterwards, USPS sent notices to all regarding my change of address. It is my understanding per Ms. Hall that a number of letters, notices, etc. were sent from Majerle to [redacted] in later 2013 and the early part of 2014; therefore Majerle would have received multiple notices giving my correct address. However Majerle didn't update their system until 2015.
To re-iterate what I said during my phone conversation with Ms. H[redacted], it would not make any sense for me to pay $196.52 per month in HOA dues if I had been properly notified that the payment was $200.  If it were ever my intention to not pay my HOA dues, rather than send in 98% of it, I simply would not have paid anything. Furthermore if I were notified in a timely manner, I would have quickly corrected the amount to cover the $3.48/month shortage.
I implore you to please reconsider waiving these fees considering the information I have shared and the number of errors that have occurred. Please note I have recently sent a payment of $76.56 to Majerle to cover the $3.48/month shortage for the periods of April 2013 - January 2015. As well my monthly payment amount was updated in February 2015 to the appropriate HOA fee of $200. 
Feel free to contact me at either my Bowie address, via email ([redacted].com) or my cell phone(###-###-####) if you require any additional information or would like to speak further regarding this matter.
------------------
Best Regards,[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Ms. Mashawn H[redacted] and the Condo Board of Directors settled this matter to my satisfaction. 
Regards,
[redacted]

As the complainant states, the windows were installed by our predecessor management company.Whether or not to replace the windows is a decision that rests with the condominium board of directors. I will add, however, that when my firm assumed management, the condominium had just undergone a $3...

million fire restoration. They had just borrowed $500,000 to purchase new windows, but learned that they did not have full replacement cost coverage on their insurance. As a result, the loan money was diverted to the fire restoration. When the restoration was complete, they still fell short of being able to pay their contractor by $300,000. Today, we have paid-off the contractor, but continue to pay for the window loan for about another 5 months.We are currently securing a bid for window replacement that we hope the board will consider at an upcoming meeting. Meanwhile, as the homeowner has not submitted a maintenance request through our online portal and has apparently not contact our office to speak with a client services representative, I have initiated a response to inspect an caulk. The homeowner can view this request online. Sincerely,Chris Majerle CEO/President

In my opinon I think the President/CEO of Majarle Management, Chris Majerle is very rude and unprofessional to homeowners that live in properties he manage. Please think twice before using this company to manage your property. After several emails between the two of us, about my home association fees, this was his final reply to me:
You think I have to take this from a person who doesn’t even pay their dues? Think again.
Tim, please forward to the board so they will understand when we refuse service to this rude, foul-mouthed resident in the future..
Chris Majerle, GRI, PCAM
CEO | President
An Accredited Association Management Company
RENTALS | RENTAL MANAGEMENT | SALES
Do you think this is a company or president that you would like to manage your property?

[redacted] filed a complaint on this matter with the Maryland Real Estate Commission. We were contacted by them and they were satisfied that we have fulfilled our responsibilities with regard to the security deposit in question. Beyond that, we will not comment on the case as he has escalated it to alevel at which there could be legal ramifications.Sincerely,[redacted]