[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] MsMashawn H [redacted] and the Condo Board of Directors settled this matter to my satisfaction Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:While I thank Chris M [redacted] for responding and see that he is quoting the report received from [redacted] that was requested from Tim P [redacted] , Tim had [redacted] address the incorrect concern This is not the concern I expressed to him I don't think there is documentation to suggest any odor of mold Also, I question the accusations [redacted] made in reference to damp dishes and a single wet plastic bag, but I digress I understand MrM [redacted] 's response about plumbing leaks and INS So much so that after, Tim P [redacted] referred [redacted] for the incorrect inspection, the very thing that I attempted to address with him initially manifested in damage to my unit After my initial claim to Claudia M [redacted] in December 2016, we had gone through this incorrect process as directed by Tim P [redacted] , then, in February there was ceiling damage to my unit as a result of a plumbing leak from my upstairs neighbor.This is what I had been trying to avoid all along, damage to my unit In December 2016, I attempted to report to Tim that an outside contractor that we utilized indicated there was water in the structure That was my entire reason for reaching out to MrP [redacted] in the first place because I knew my upstairs neighbor had faulty pipes in the past that I suspect were not properly addressed then As a result, I was charged with the sole responsibility of the $assessment and the problem that I was attempting to avoid all along still manifested.Now, MrP [redacted] did address the leaky pipe and the ceiling damage through the upstairs neighbor and his INS; so that situation is resolved, I believe The problem I have is that could have all been avoided if Tim P [redacted] had attempted to address the concern in December when I brought it to his attention OR simply taken some ownership for his miscommunication In business and life, mistakes are made As a company, you gain more respect if and when you take ownership for your part in the mistake or miscommunication and remedy the mistake satisfactorily instead of attempting to blame all other parties My claim here certainly would not have had as much merit as it does if the incident in regards to the upstairs unit did not manifest the way it did a mere months after my initial report.Please consider doing what's right as a company and share in on your responsibility to this.Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Hopefully MrM [redacted] you read the email chain & the certified letter thoroughly, which indicated that I was no longer represented by counsel & the attorney representing me did not receive the information needed in order for me to have an incident record for reportingThe legal counsel via the Condominium, received a certified letter, which stopped the process for the Association to acquire his assistance The 5K was paid prior to him receiving my certified letter Please tell me, What is the next step in this process in reference to the additional fees or who should I speak with in the company that’s receiving funds from [redacted] , who is paying monthly association fees to Majerle company? Another question is, so how can we find a way to resolve the unnecessary fees prior to me receiving any type of reporting evidence in reference to the incident I just received some of the information needed to report as of 10/& the incident happened in 3/ When I was represented by counsel, he was unable to get any response from Brinkley’s Manager or [redacted] Counsel for at least three or four weeks In my previous counsel statement to Majerle company indicated the following: “Request that you stay imposition of the $5,charge against her residential account until this matter is fully resolved.” [redacted] , I am really disappointed in this company lack of communication and their direction to disregard the customer who has been faithful in paying her association fees monthly which is to their benefit Also, I want you to know that I appreciate the effort you are making and the high standards of being an ethical business within Revdex.com !!! Regards, [redacted]
This complaint relates to a condominium unit and a report of an odor of mold.As the complainant states, it was presumed there was water infiltration from another condominium unitIf that Was the Case, plumbing leaks being subject to insurance claims, the [redacted] invoice would have been added to the claim and the owner of the Source unit would have paid the master policy deductible with the master policy paying the eXCeSSThis is part of the Maryland Condominium act, but only when an insurance claim is involvedOtherwise, even if the source of water is from a failed common element such as a foundation or roof, the interior damage investigation and repair costs is borne by the unit owner.It is usually the case that we rely on reports from homeowners in assessing the source of water over the phone; Something we must do to begin addressing the problemIn this case, it was discovered that the source was not from another unit, but from within the unitFurther, it was negligence and not a matter covered by insuranceThe source of the mold was two-fold: 1) from the tenant (the unit is rented) placing dishes in kitchen cabinets while still wet and 2) from the tenant storing wet items in a plastic bag inside the unit.While it may have been a nice courtesy for my staff member to have extended to have advised that the cost of the service call could be the responsibility of the complainant, under certain circumstance, there is no requirement of such warningIn fact, virtually any service call to a condominium unit runs that potential, so it would become a standard warning that would be disregarded through overuseThe fact is that the complainant enlisted the services of management and the condominium to resolve a problem that should have been handled on her ownAny concession by management would mean that we would have to pay, from our pocket, for What this Complainant's tenant causedAny concession by the association would cause this unit owner's bill to be shared by the collective membershipNeither is fairWe would suggest, since the complainant's tenant caused the problem, the bill should be assessed to the tenant, provided of course, that an adequate lease was used.Sincerely,Chris M [redacted] , PCAM President
RE: Complaint [redacted] ,Without going into great detail on personal finance, the complainant has a long history of not paying homeowner association assessments on-timeThe matter was in collection with an attorney until the account was brought current in July No payments have been received sinceAs to the turnover in accounting, yes, we have had turnoverBut, we have also had continuity and find no unresolved errors in the accounting related to this matterI do not understand what is meant by the assessment statement being grossly understatedAs to notice, we send statements every month on the 18th and we provide an online portal for homeowners to view their accounts in real-time and make e-paymentsThe "extraneous fees" are collection agency feesThis firm is a licensed collection agency and the fees are charged in accordance with our contract with the associationIt is true-calls are not to be transferred to accountingAccounting errors occur when staff members are interruptedWe provide an accounting email mailbox that is checked several times daily and we provide a team of customer service representatives who can assist with routine matters.Sincerely,Chris M [redacted]
As the complainant states, the windows were installed by our predecessor management company.Whether or not to replace the windows is a decision that rests with the condominium board of directorsI will add, however, that when my firm assumed management, the condominium had just undergone a $ million fire restorationThey had just borrowed $500,to purchase new windows, but learned that they did not have full replacement cost coverage on their insuranceAs a result, the loan money was diverted to the fire restorationWhen the restoration was complete, they still fell short of being able to pay their contractor by $300,Today, we have paid-off the contractor, but continue to pay for the window loan for about another months.We are currently securing a bid for window replacement that we hope the board will consider at an upcoming meetingMeanwhile, as the homeowner has not submitted a maintenance request through our online portal and has apparently not contact our office to speak with a client services representative, I have initiated a response to inspect an caulkThe homeowner can view this request onlineSincerely,Chris Majerle CEO/President
[redacted] filed a complaint on this matter with the Maryland Real Estate CommissionWe were contacted by them and they were satisfied that we have fulfilled our responsibilities with regard to the security deposit in questionBeyond that, we will not comment on the case as he has escalated it to alevel at which there could be legal ramifications.Sincerely, [redacted]
In my opinon I think the President/CEO of Majarle Management, Chris Majerle is very rude and unprofessional to homeowners that live in properties he managePlease think twice before using this company to manage your propertyAfter several emails between the two of us, about my home association fees, this was his final reply to me: You think I have to take this from a person who doesn’t even pay their dues? Think againTim, please forward to the board so they will understand when we refuse service to this rude, foul-mouthed resident in the futureChris Majerle, GRI, PCAM CEO | President An Accredited Association Management Company RENTALS | RENTAL MANAGEMENT | SALES Do you think this is a company or president that you would like to manage your property?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:First of all, the property in question is [redacted] ***, Camp Springs, MDSecondly, my maiden name is Knight and my married name is BadgerAll of this information has been updated with MMI; therefore [redacted] would have been able to find me based on name and/or by speaking with one of his property managers seeing as how they had no issue finding me to issue the erroneous billThirdly my issue does begin directly with MMI as their mishandling of my address changes that were reported to them resulted in my account being charged astronomical fees and being presented to the board for consideration of removalIf [redacted] and his staff would have updated my records accordingly and in a timely manner, this issue would have never occurredHere's a transcript of the letter I recently sent to MsMashawn H [redacted] as well as MMI's board of directorsAs of today I have not received a reply, yet I am still being charged late fees (even though I have paid by outstanding balance due minus late and administrative fees)Good morning, I would like to appeal the Board of Director's recent decision to deny my request to waive late fees that have been placed on my HOA accountIn a recent conversation with MsMashawn H***, the following items were discussed: - I moved from [redacted] in At that time, a forwarding address was provided to Majerle via USPS giving my new address as [redacted] ***, Landover, MD***- On/around early I received notification from Majerle that the HOA payment for [redacted] was changed to $effective April 2013, and I changed my auto pay amount accordinglyUnfortunately I have not been able to locate this document or any coupons related to the payment change- In June 2013, my family and I relocated to BowieAt that time, a forwarding address notification was provided to Majerle via USPS giving my new address as [redacted] **, Bowie, MD ***- It was brought to my attention by MsH [redacted] that correspondence was sent out to the [redacted] and [redacted] addresses after June regarding board meetings, association matters, and updated coupon books giving the new HOA fee amountHowever as I no longer lived at either address and Majerle did not update my address in their systems, I did not receive such notices - It was not until late January that Majerle finally corrected my address in their system and sent notice that my account was past due a total of $($of HOA Fees + $of Late Fees and Administrative Charges)Immediately upon receiving that notice I corrected my HOA payment amount to $and contacted MsHall to inquire on what could be done about the late feesAfter speaking with MsH***, it was determined that this matter could have been immediately resolved in had my address been updated in Majerle's system in a timely fashion given that the USPS provided notices upon each move Additionally, someone could have easily contacted me regarding this matter via email address and phone, both of which have remained the same However it took over months worth of notices to my old addresses for someone within the HOA to finally update the system; meanwhile my account accrued late fees ($15/month) and administrative charges ($5/month) on what amounts to a $3.48/month payment shortage As supportive documentation, I am sending you the change of address request confirmation notice I received from USPS in June At that time and for a period of year afterwards, USPS sent notices to all regarding my change of addressIt is my understanding per MsHall that a number of letters, notices, etcwere sent from Majerle to [redacted] in later and the early part of 2014; therefore Majerle would have received multiple notices giving my correct addressHowever Majerle didn't update their system until To re-iterate what I said during my phone conversation with MsH***, it would not make any sense for me to pay $per month in HOA dues if I had been properly notified that the payment was $ If it were ever my intention to not pay my HOA dues, rather than send in 98% of it, I simply would not have paid anythingFurthermore if I were notified in a timely manner, I would have quickly corrected the amount to cover the $3.48/month shortageI implore you to please reconsider waiving these fees considering the information I have shared and the number of errors that have occurredPlease note I have recently sent a payment of $to Majerle to cover the $3.48/month shortage for the periods of April - January As well my monthly payment amount was updated in February to the appropriate HOA fee of $ Feel free to contact me at either my Bowie address, via email ( [redacted] @***.com) or my cell phone(###-###-####) if you require any additional information or would like to speak further regarding this matter------------------ Best Regards, [redacted] Regards, [redacted]
As the complainant states, the windows were installed by our predecessor management companyWhether or not to replace the windows is a decision that rests with the condominium board of directorsI will add, however, that when my firm assumed management, the condominium had just undergone a $million fire restorationThey had just borrowed $500,to purchase new windows, but learned that they did not have full replacement cost coverage on their insuranceAs a result, the loan money was diverted to the fire restorationWhen the restoration was complete, they still fell short of being able to pay their contractor by $300,Today, we have paid-off the contractor, but continue to pay for the window loan for about another monthsWe are currently securing a bid for window replacement that we hope the board will consider at an upcoming meetingMeanwhile, as the homeowner has not submitted a maintenance request through our online portal and has apparently not contact our office to speak with a client services representative, I have initiated a response to inspect an caulkThe homeowner can view this request online Sincerely, Chris Majerle CEO/President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] MsMashawn H [redacted] and the Condo Board of Directors settled this matter to my satisfaction Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:While I thank Chris M [redacted] for responding and see that he is quoting the report received from [redacted] that was requested from Tim P [redacted] , Tim had [redacted] address the incorrect concern This is not the concern I expressed to him I don't think there is documentation to suggest any odor of mold Also, I question the accusations [redacted] made in reference to damp dishes and a single wet plastic bag, but I digress I understand MrM [redacted] 's response about plumbing leaks and INS So much so that after, Tim P [redacted] referred [redacted] for the incorrect inspection, the very thing that I attempted to address with him initially manifested in damage to my unit After my initial claim to Claudia M [redacted] in December 2016, we had gone through this incorrect process as directed by Tim P [redacted] , then, in February there was ceiling damage to my unit as a result of a plumbing leak from my upstairs neighbor.This is what I had been trying to avoid all along, damage to my unit In December 2016, I attempted to report to Tim that an outside contractor that we utilized indicated there was water in the structure That was my entire reason for reaching out to MrP [redacted] in the first place because I knew my upstairs neighbor had faulty pipes in the past that I suspect were not properly addressed then As a result, I was charged with the sole responsibility of the $assessment and the problem that I was attempting to avoid all along still manifested.Now, MrP [redacted] did address the leaky pipe and the ceiling damage through the upstairs neighbor and his INS; so that situation is resolved, I believe The problem I have is that could have all been avoided if Tim P [redacted] had attempted to address the concern in December when I brought it to his attention OR simply taken some ownership for his miscommunication In business and life, mistakes are made As a company, you gain more respect if and when you take ownership for your part in the mistake or miscommunication and remedy the mistake satisfactorily instead of attempting to blame all other parties My claim here certainly would not have had as much merit as it does if the incident in regards to the upstairs unit did not manifest the way it did a mere months after my initial report.Please consider doing what's right as a company and share in on your responsibility to this.Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Hopefully MrM [redacted] you read the email chain & the certified letter thoroughly, which indicated that I was no longer represented by counsel & the attorney representing me did not receive the information needed in order for me to have an incident record for reportingThe legal counsel via the Condominium, received a certified letter, which stopped the process for the Association to acquire his assistance The 5K was paid prior to him receiving my certified letter Please tell me, What is the next step in this process in reference to the additional fees or who should I speak with in the company that’s receiving funds from [redacted] , who is paying monthly association fees to Majerle company? Another question is, so how can we find a way to resolve the unnecessary fees prior to me receiving any type of reporting evidence in reference to the incident I just received some of the information needed to report as of 10/& the incident happened in 3/ When I was represented by counsel, he was unable to get any response from Brinkley’s Manager or [redacted] Counsel for at least three or four weeks In my previous counsel statement to Majerle company indicated the following: “Request that you stay imposition of the $5,charge against her residential account until this matter is fully resolved.” [redacted] , I am really disappointed in this company lack of communication and their direction to disregard the customer who has been faithful in paying her association fees monthly which is to their benefit Also, I want you to know that I appreciate the effort you are making and the high standards of being an ethical business within Revdex.com !!! Regards, [redacted]
This complaint relates to a condominium unit and a report of an odor of mold.As the complainant states, it was presumed there was water infiltration from another condominium unitIf that Was the Case, plumbing leaks being subject to insurance claims, the [redacted] invoice would have been added to the claim and the owner of the Source unit would have paid the master policy deductible with the master policy paying the eXCeSSThis is part of the Maryland Condominium act, but only when an insurance claim is involvedOtherwise, even if the source of water is from a failed common element such as a foundation or roof, the interior damage investigation and repair costs is borne by the unit owner.It is usually the case that we rely on reports from homeowners in assessing the source of water over the phone; Something we must do to begin addressing the problemIn this case, it was discovered that the source was not from another unit, but from within the unitFurther, it was negligence and not a matter covered by insuranceThe source of the mold was two-fold: 1) from the tenant (the unit is rented) placing dishes in kitchen cabinets while still wet and 2) from the tenant storing wet items in a plastic bag inside the unit.While it may have been a nice courtesy for my staff member to have extended to have advised that the cost of the service call could be the responsibility of the complainant, under certain circumstance, there is no requirement of such warningIn fact, virtually any service call to a condominium unit runs that potential, so it would become a standard warning that would be disregarded through overuseThe fact is that the complainant enlisted the services of management and the condominium to resolve a problem that should have been handled on her ownAny concession by management would mean that we would have to pay, from our pocket, for What this Complainant's tenant causedAny concession by the association would cause this unit owner's bill to be shared by the collective membershipNeither is fairWe would suggest, since the complainant's tenant caused the problem, the bill should be assessed to the tenant, provided of course, that an adequate lease was used.Sincerely,Chris M [redacted] , PCAM President
RE: Complaint [redacted] ,Without going into great detail on personal finance, the complainant has a long history of not paying homeowner association assessments on-timeThe matter was in collection with an attorney until the account was brought current in July No payments have been received sinceAs to the turnover in accounting, yes, we have had turnoverBut, we have also had continuity and find no unresolved errors in the accounting related to this matterI do not understand what is meant by the assessment statement being grossly understatedAs to notice, we send statements every month on the 18th and we provide an online portal for homeowners to view their accounts in real-time and make e-paymentsThe "extraneous fees" are collection agency feesThis firm is a licensed collection agency and the fees are charged in accordance with our contract with the associationIt is true-calls are not to be transferred to accountingAccounting errors occur when staff members are interruptedWe provide an accounting email mailbox that is checked several times daily and we provide a team of customer service representatives who can assist with routine matters.Sincerely,Chris M [redacted]
As the complainant states, the windows were installed by our predecessor management company.Whether or not to replace the windows is a decision that rests with the condominium board of directorsI will add, however, that when my firm assumed management, the condominium had just undergone a $ million fire restorationThey had just borrowed $500,to purchase new windows, but learned that they did not have full replacement cost coverage on their insuranceAs a result, the loan money was diverted to the fire restorationWhen the restoration was complete, they still fell short of being able to pay their contractor by $300,Today, we have paid-off the contractor, but continue to pay for the window loan for about another months.We are currently securing a bid for window replacement that we hope the board will consider at an upcoming meetingMeanwhile, as the homeowner has not submitted a maintenance request through our online portal and has apparently not contact our office to speak with a client services representative, I have initiated a response to inspect an caulkThe homeowner can view this request onlineSincerely,Chris Majerle CEO/President
[redacted] filed a complaint on this matter with the Maryland Real Estate CommissionWe were contacted by them and they were satisfied that we have fulfilled our responsibilities with regard to the security deposit in questionBeyond that, we will not comment on the case as he has escalated it to alevel at which there could be legal ramifications.Sincerely, [redacted]
In my opinon I think the President/CEO of Majarle Management, Chris Majerle is very rude and unprofessional to homeowners that live in properties he managePlease think twice before using this company to manage your propertyAfter several emails between the two of us, about my home association fees, this was his final reply to me: You think I have to take this from a person who doesn’t even pay their dues? Think againTim, please forward to the board so they will understand when we refuse service to this rude, foul-mouthed resident in the futureChris Majerle, GRI, PCAM CEO | President An Accredited Association Management Company RENTALS | RENTAL MANAGEMENT | SALES Do you think this is a company or president that you would like to manage your property?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:First of all, the property in question is [redacted] ***, Camp Springs, MDSecondly, my maiden name is Knight and my married name is BadgerAll of this information has been updated with MMI; therefore [redacted] would have been able to find me based on name and/or by speaking with one of his property managers seeing as how they had no issue finding me to issue the erroneous billThirdly my issue does begin directly with MMI as their mishandling of my address changes that were reported to them resulted in my account being charged astronomical fees and being presented to the board for consideration of removalIf [redacted] and his staff would have updated my records accordingly and in a timely manner, this issue would have never occurredHere's a transcript of the letter I recently sent to MsMashawn H [redacted] as well as MMI's board of directorsAs of today I have not received a reply, yet I am still being charged late fees (even though I have paid by outstanding balance due minus late and administrative fees)Good morning, I would like to appeal the Board of Director's recent decision to deny my request to waive late fees that have been placed on my HOA accountIn a recent conversation with MsMashawn H***, the following items were discussed: - I moved from [redacted] in At that time, a forwarding address was provided to Majerle via USPS giving my new address as [redacted] ***, Landover, MD***- On/around early I received notification from Majerle that the HOA payment for [redacted] was changed to $effective April 2013, and I changed my auto pay amount accordinglyUnfortunately I have not been able to locate this document or any coupons related to the payment change- In June 2013, my family and I relocated to BowieAt that time, a forwarding address notification was provided to Majerle via USPS giving my new address as [redacted] **, Bowie, MD ***- It was brought to my attention by MsH [redacted] that correspondence was sent out to the [redacted] and [redacted] addresses after June regarding board meetings, association matters, and updated coupon books giving the new HOA fee amountHowever as I no longer lived at either address and Majerle did not update my address in their systems, I did not receive such notices - It was not until late January that Majerle finally corrected my address in their system and sent notice that my account was past due a total of $($of HOA Fees + $of Late Fees and Administrative Charges)Immediately upon receiving that notice I corrected my HOA payment amount to $and contacted MsHall to inquire on what could be done about the late feesAfter speaking with MsH***, it was determined that this matter could have been immediately resolved in had my address been updated in Majerle's system in a timely fashion given that the USPS provided notices upon each move Additionally, someone could have easily contacted me regarding this matter via email address and phone, both of which have remained the same However it took over months worth of notices to my old addresses for someone within the HOA to finally update the system; meanwhile my account accrued late fees ($15/month) and administrative charges ($5/month) on what amounts to a $3.48/month payment shortage As supportive documentation, I am sending you the change of address request confirmation notice I received from USPS in June At that time and for a period of year afterwards, USPS sent notices to all regarding my change of addressIt is my understanding per MsHall that a number of letters, notices, etcwere sent from Majerle to [redacted] in later and the early part of 2014; therefore Majerle would have received multiple notices giving my correct addressHowever Majerle didn't update their system until To re-iterate what I said during my phone conversation with MsH***, it would not make any sense for me to pay $per month in HOA dues if I had been properly notified that the payment was $ If it were ever my intention to not pay my HOA dues, rather than send in 98% of it, I simply would not have paid anythingFurthermore if I were notified in a timely manner, I would have quickly corrected the amount to cover the $3.48/month shortageI implore you to please reconsider waiving these fees considering the information I have shared and the number of errors that have occurredPlease note I have recently sent a payment of $to Majerle to cover the $3.48/month shortage for the periods of April - January As well my monthly payment amount was updated in February to the appropriate HOA fee of $ Feel free to contact me at either my Bowie address, via email ( [redacted] @***.com) or my cell phone(###-###-####) if you require any additional information or would like to speak further regarding this matter------------------ Best Regards, [redacted] Regards, [redacted]
As the complainant states, the windows were installed by our predecessor management companyWhether or not to replace the windows is a decision that rests with the condominium board of directorsI will add, however, that when my firm assumed management, the condominium had just undergone a $million fire restorationThey had just borrowed $500,to purchase new windows, but learned that they did not have full replacement cost coverage on their insuranceAs a result, the loan money was diverted to the fire restorationWhen the restoration was complete, they still fell short of being able to pay their contractor by $300,Today, we have paid-off the contractor, but continue to pay for the window loan for about another monthsWe are currently securing a bid for window replacement that we hope the board will consider at an upcoming meetingMeanwhile, as the homeowner has not submitted a maintenance request through our online portal and has apparently not contact our office to speak with a client services representative, I have initiated a response to inspect an caulkThe homeowner can view this request online Sincerely, Chris Majerle CEO/President