Majesco Sales

Review: I called Majesco Entertainment in April of 2014. Majesco entertainment is the company listed inside the cover of the [redacted] game to contact if anyone has issues. I Spoke with a man named [redacted] who is the QA manager. He told me to send the game to them and they would exchange it with a brand new game for no additional cost to me. I double checked to make sure that the information was accurate by sending[redacted] a e-mail on April 30th he confirmed that they would send me a new game at no extra charge. I have a copy of this email if proof is needed. I have a receipt showing that the game I sent to Majesco entertainment was received on May 21st. I have records of calling [redacted] from June 6th until September 26th. I have contacted them six times in that time frame. The first time I called they said that the game was sent to the wrong po box and was sent back to them. Three times they told me the game is not in stock and they are waiting for a shipment to arrive any day. The last few times I called them they will not answer the phone anymore and it goes straight to voice mail and they do not call back. I left them a message telling them that if I did not receive a new game that I would contact the Revdex.com. That was on September 12th. I have not received any communication from them.Desired Settlement: I would like what the company promised me to provide. I would like either a Brand new [redacted] game. Or a refund in order to buy it myself.