Majestic Cove Apartments

Complaint: [redacted] I am rejecting this response because: There was no Stains when I left the apartmentthey showed the apartment several times for two months if there were stains It was from their going through the apartmentAs far as drip pans that were never there! I did not take them, there was broiler pan, It was not clean because the dishwasher did not work properly It wrecked all my dishesleaving some sort of soap film and I had to throw them all out and replaceAs far as not having time to do a walk through, I stopped in on multiple occasions when there were more the one person in the office and they still would not do a final walk through Sincerely, [redacted]

Response letter for case # *** Dear Mr***, We recently received your letter in regards to your move out at Majestic Cove Apartments. We apologize that you had concerns while living at Majestic Cove. We strive to provide the BEST home for our residents and their guests
I would like to respond to your issues listed in the letter you sent. From time to time in an apartment home you may smell odors from surrounding apartments. We try to address any foul odors that may seep into the hallway and enter your home. We apologize if you experienced a less than pleasant odor while you lived at Majestic Cove. When homes are in such close proximity, unfortunately you may smell something you find offensive. We encourage all residents to contact the office if they have any concerns regarding offensive smells or trash and we will address them immediatelyIt is Hayloft policy that caretakers walk the buildings everyday looking for trash and begin their cleaning routine for the day. We staff two full time caretakers that attend to the entire property and it is their job to handle these trash concerns every day, along with the manager. If trash was in the hallway for an extended period of time I apologize. We will relay this information to current staff, but typically trash is the first job on their list to tackle for the dayWe did have a problem with someone putting pennies in our security door, therefore preventing the front door from operating properly. Once we identified the issue it was monitored and no problems persisted from that point on. Again, we encourage any resident or guest to call the office if they notice something on the property not working properly. Living in a multi unit building, I am sure you are aware you will hear voices in the hallway. I am unsure who you may have heard yelling down the hallway, but I do know that voices tend to carry in the hallways. Whenever things like this do happen we ask you to notify staff immediately so they can find the offender and address. I apologize if the source of the yelling was not identified. We always try our best to react immediately and search out the offenderI personally spoke with staff in regards to your move out and the events leading up to the day you turned in your keys to your home. I apologize if you felt that we did not have time to conduct a move out inspection of your apartment. We typically schedule those around office hours and staffing. I was told that you had not scheduled a move out inspection date or time. You had personally come into the office on 2/to turn in your keys and the manager was alone in the office at the time and had asked if you wanted to schedule a move out inspection with her. The manager was with a current appointment and was unable to conduct the inspection at the exact time you came to drop off your keys. When being offered to set up an appointment to conduct the inspection you simply stated no and dropped your keys and walked out. Although we do not force people to do a move out inspection with staff it is highly encouragedThe charges to your apartment would unfortunately remain unchanged. While we do truly appreciate your residency with us, unfortunately you had several items to be cleaned in the apartment at the time you moved out. You were charged for a broiler pan that was in your home when you moved in, but not at the time of your move out, therefore leaving you responsible to replace. You were also charged for drip pans that we were unable to fully clean. In addition to that you left a permanent pink stain on the dining room vinyl that was not there at the time of your move in. When you moved in you signed a move in check list and your signature states that there were no stains or damage on neither the carpet nor vinyl at the time you moved in. We hold residents responsible for any new or permanent damage they cause. Carpet cleaning is a charge that you would be responsible per your lease agreement. Please feel free to stop into the property to look over your move in and move out pictures showing the charges that were billed. It is always our wish that residents leave having a positive experience while living with us at Majestic Cove. If there is anything else we can do to clarify any other charges or discuss any other concerns, please do not hesitate to contact us at ###-###-#### Best Regards, *** *** Senior Administrative Assistant Hayloft Property Management

Complaint: [redacted]
I am rejecting this response because: There was no Stains when I left the apartment. they showed the apartment several times for two months if there were stains It was from their going through the apartment. As far as 4 drip pans that were never there! I did not take them, there was 1 broiler pan, It was not clean because the dishwasher did not work properly It wrecked all my dishes. leaving some sort of soap film and I had to throw them all out and replace. As far as not having time to do a walk through, I stopped in on multiple occasions when there were more the one person in the office and they still would not do a final walk through.
Sincerely,
[redacted]