Majestic Landscape Company

As mentioned in the complaint, user purchased a subscription referencing an old video.  Our upgraded features are clearly listed on the subscription page.  There are 5 features in addition to what is offered in our free subscription.  Voice input is not listed.  Additionally our...

free subscription clearly does not behave in similar fashion to the video described -- especially considering we have had a significant redesign, as well as numerous incremental upgrades.We receive an inordinate amount of requests for refunds from students who purchase a subscription, use the product extensively, only to ask for a refund after their needs have been fulfilled through our study application.That said, we have returned the user's money.

It appears that this customer wrote us on Saturday, January 21st. In our response, we cancelled the pending charge and cancelled their subscription. The incoming email is timestamped 07:52 and our response went out at 08:22 on the same day. We hope that this is a satisfactory resolution.