Majestic Motor Co LLC

July 3, 2017We are responding to ID # [redacted] The customer contacted us in late November with a concern of a check engine light being onWhen the customer brought the vehicle to us for us to check it out, the check engine light was not onWe still hooked it up to our computer and there were no present or past codes presentOur technician test drove the vehicle with the computer hooked up to it and again no codes found.The Customer contacted us again in late December to inform us that the vehicle had broken down and they had taken it to a local mechanic/friendThey informed us that they had some repairs done and that it was also going to need a transmissionWe offered for them to bring the vehicle to us, so we could have our technicians diagnose the problemThe customer declined to have it brought to usWe priced a transmission replacement based off the other garages diagnosticsAgain, we offered if the customer brought it to us we would diagnose it and if it needed replaced we would cut the bill in half for themOur total estimate was less than the other garage had quoted themAgain, the customer refused to bring the vehicle to us.The reason we want the customer to bring the vehicle to us for diagnostics, is because Some garages are known to replace parts and do repairs that are not needed.Even though the customers day warranty was expired, we informed the Customer if they weren't willing to bring the vehicle in for us to diagnose it we would offer them $towards all repairs they would incurThe customer decided that was the route they would chooseSo we cut the customer a check for $and they were very appreciative that we were willing to help in any way and that was the last we have heard from them.Though we feel terrible that the customer had any issues with the vehicle they purchased from us, we feel that by offering to either have the vehicle brought to us for diagnostics and repair or accept a check for $towards all repairs, that we have been more than fair.Best regards,Coy RGeneral Manager

I am rejecting this response
Yes, we were appreciative of the $check Majestic Motors wrote usWhy? Because we are polite
YesWe declined the offer to bring the vehicle they sold us for repair for a few reasons
1) We initially brought the truck to them and for some reason their system did not pick up any error codes even though the light had been blinkingMind you, this happened within the limited warranty
2) Quickly after (but a week or so after the warranty expired), the truck broke down a few miles from a well known diesel truck mechanic which allowed us a free from expense towing service with our insurance companyOtherwise, we would have had to pay towing expenses to be towed miles to Majestic
3) After we were told by this mechanic that "whoever sold you this vehicle was well aware of its issues" (because it's many error codes that came up on the computer), we quickly began to lose trust of MajesticWe paid this mechanic for repairs that obviously did not fix the root issueWhen the truck broke down again, we took the truck to another mechanicNot only for a second opinion but because it was someone we personally know and can trustHe initially went into the repair, looking into fixing something that came up on the computer scan, but quickly realized it was in fact the transmissionSo he charged $to repair the transmission
This is the most frustrating situation I have ever been in! Perhaps, it was just bad luck and there was no dishonesty on the end of Majestic Motors, however, that is not what I believe
I want everyone to understand that I have now put in more than half of what the vehicle was purchased for in repairs in the 8-months I have owned itSo forgive me for having reservations about this companyFurthermore, if I purchased a vehicle from Majestic and within two months had to invest thousands of dollars in repairs, I would hope you can understand the distrust I quickly came to have about allowing this company to attempt to fix my vehicle
Obviously, the only thing I am left to do is share my personal experience with others in hopes that they do not ever find themselves in the same situation that I am
Regards,
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July 3, 2017We are responding to ID # [redacted]. The customer contacted us in late November with a concern of a check engine light being on. When the customer brought the vehicle to us for us to check it out, the check engine light was not on. We still hooked it up to our computer and there were no...

present or past codes present. Our technician test drove the vehicle with the computer hooked up to it and again no codes found.The Customer contacted us again in late December to inform us that the vehicle had broken down and they had taken it to a local mechanic/friend. They informed us that they had some repairs done and that it was also going to need a transmission. We offered for them to bring the vehicle to us, so we could have our technicians diagnose the problem. The customer declined to have it brought to us. We priced a transmission replacement based off the other garages diagnostics. Again, we offered if the customer brought it to us we would diagnose it and if it needed replaced we would cut the bill in half for them. Our total estimate was less than the other garage had quoted them. Again, the customer refused to bring the vehicle to us.The reason we want the customer to bring the vehicle to us for diagnostics, is because Some garages are known to replace parts and do repairs that are not needed.Even though the customers 30 day warranty was expired, we informed the Customer if they weren't willing to bring the vehicle in for us to diagnose it we would offer them $800.00 towards all repairs they would incur. The customer decided that was the route they would choose. So we cut the customer a check for $800.00 and they were very appreciative that we were willing to help in any way and that was the last we have heard from them.Though we feel terrible that the customer had any issues with the vehicle they purchased from us, we feel that by offering to either have the vehicle brought to us for diagnostics and repair or accept a check for $800.00 towards all repairs, that we have been more than fair.Best regards,Coy RGeneral Manager