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Majestic Motors

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Mr[redacted] called me January 3rd and asked me if we remove the tires when we preform an oil and filter change.I explained to Mr [redacted] when do visual check only.He explained that his wheel fell off when he was on a trip soon after ChristmasI asked him to bring in car so I could inspect itHe brought vehicle in shortly after.I inspected his left front wheel and found the stud that holds the wheel lock on this wheel has snapped off and was missing.Nothing had been replaced and no damage was apparent on this area of vehicleOn October 28, we diagnosed check engine light and recommended throttle body be replacedWas declinedTires were rotated and recall 16-preformed.We also recommended rear brakes be replaced as they were close to the limits, work was declinedOn December 16, OCTOBER We preformed oil and filter changeThe brakeshad been replaced elsewhereI told Mr [redacted] we use torque sticks to reinstall lug nuts and have master to remove and re-install wheel lockI have seen times where non dealers or someoneattempting to remove wheels bang off wheel locks without proper keyI was willing to inspect all of the torque on all lug nuts and wheel locks for all tires and replace stud at no labor for customer satisfaction as I believe we did not cause this to happenI told him I would get him a price on the broken stud and locking wheel nutMr [redacted] replied it was our fault and he was not paying for anythingHe then got in his vehicle and spun his tires out of the write up area [redacted] rear brake measurements.On DECEMBER We preformed oil and filter change and preformed multipoint inspection.the technician does a visual on brakes and the rear brakes were new and had been replacedelsewhere.I explained to Mr[redacted] we did not have his wheels off and asked him if someone worked on vehicle recently,he replied he does go other places for service,but felt we were at fault

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Address: 14 Furlong Dr, Revere, Massachusetts, United States, 02151-4006

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