Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed To begin with I have not lived in my house for years, I bought this house years agoThe extensive cleaning consisted of rinsing the metal filter off with a hoseAt that time Mike had informed me to call if the issue persistedI called the very next morning for the same issueNo one ever mentioned my dogs until nowOne was tied up outside and the other pound dog was in his cageNeither were trying to break down cages to attack anyoneI ended up with no furnace on the weekend with kids in my houseI had to call some one out who said yes my furnace is older but still in okay conditionThe official problem was the motor I called multiple times for someone to come back out and was ignored or told to contact someone elseThe $fee for coming out was good for days and the issue was not corrected the first time they came Regards, [redacted]
Dear Revdex.com/Attn: [redacted] We have decided to reimburse the customer the diagnostic fee to resolve the issueI will mail check number [redacted] today in the amount of $105.00.Thank You,Lisa C [redacted] Humbert Heating & A/C, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed To begin with I have not lived in my house for years, I bought this house years agoThe extensive cleaning consisted of rinsing the metal filter off with a hoseAt that time Mike had informed me to call if the issue persistedI called the very next morning for the same issueNo one ever mentioned my dogs until nowOne was tied up outside and the other pound dog was in his cageNeither were trying to break down cages to attack anyoneI ended up with no furnace on the weekend with kids in my houseI had to call some one out who said yes my furnace is older but still in okay conditionThe official problem was the motor I called multiple times for someone to come back out and was ignored or told to contact someone elseThe $fee for coming out was good for days and the issue was not corrected the first time they came Regards, [redacted]
Dear Revdex.com/Attn: [redacted] We have decided to reimburse the customer the diagnostic fee to resolve the issueI will mail check number [redacted] today in the amount of $105.00.Thank You,Lisa C [redacted] Humbert Heating & A/C, Inc