Majic Window Company

My original complaint # was 11571990 filed July 26, 2016. Majic windows did respond with a solution after I filed this complaint. The manufacture was to come in from Canada to fix the issue: (32 fiberglass windows with defective paint to be painted or fixed.) In my previous complaint I explained all of the trouble that I had leading up to this resolution. The day before this company (manufacture working with Majic windows) was to show up they called me and told me a person on their crew had "a family issue". We rescheduled. The next date that they were scheduled to come they said they were turned away at the U.S. border. Majic told me that they were coming out to fix the problem themselves. We scheduled the date for today, October 12, 2016. I called to get confirmation yesterday to be sure they would be coming. My daughter is in the U.S. Air Force. I sent my husband to meet with her without me because I was reassures less than 24 hours ago that this warranty work that we have been waiting for since before March, 2016 was finally going to be taken care of. (After several attempts of requesting service a Majic window inspector eventually came out and did an inspection on May 11, 2016. At that time it was determined that there was warranty work that was needed to be done.) So after being reassured that today, October 12, 2016 between 8 am and 12 noon I would be getting my warranty work done. I called at 11:25 am just to make sure they were still coming and they said they had cancelled the job because it would cost too much to do the job. I know that this is a very "wordy" explanation. But, I am frustrated and livid beyond words at this point. Please advise if possible. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11312096, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I disagree with the response from the company because this was part of the original agree, I made request to replace window sash back in January 13, 2016 when I called about air intrusion
Regards,
[redacted]