Major Car Wash

***,I have spoken to [redacted] our finance manager at bob Johnson Nissan and he called MR [redacted] to see if he was still interested in purchasing a vehicleMr [redacted] stated that he was still interested as long as the terms and the rate were acceptable[redacted] contacted Mr [redacted] with the terms from the lender and Mr [redacted] declined the terms that he qualified for.Sincerely,George [redacted] Finance director [redacted] *** [redacted] *** ***

Revdex.com spoke to Jerry at business and the following was relayed: I have attempted to contact the consumer at least 12-timesWe have contacted [redacted] and are able to provide the following to resolve the situationThe repair cost is approximately $which the consumer would be responsible for $and we will pay the restAdditionally, we will provide the consumer a free rental car while the car is fixed and is passed for inspection

Phone response - Websmart is a part of the Bob Johnson family of businesses, when the credit application is filed , we try to find the best rate for our consumersIt does not affect the persons credit score, and after days it will only show as one inquiry

Mr [redacted] called our business center from Maryland inquiring about our used CadillacJames, one of our call reps gave me the lead andI assigned him to one of our sales reps, Benny C [redacted] Benny and Mr [redacted] came to an agreement on price and he was to make arrangementsto come to Rochester for deliveryHe was to take care of tax and license in Maryland as he lives there.Mr [redacted] came in on Friday May 21st to take delivery and gave us a check for the car including tax and we went to the Dept of Motor Vehicles to get himan in transit permit to go home and he would then get it registered in MarylandWe told him we would send him a check in the mail the following week forthe sales tax that he included in the cod check for some reason and we did mail it out to him the following week.I was off the day he came in for delivery and the manager on duty called me to ask about a spare tire that Mr [redacted] inquired about We had absolutely noconversation about a spare and actually the car has run flat tires so nothing was promisedAs far as the Navigation, also nothing was promised and the car does not have it.As a good will gesture our service manager offered him free onstar navigation connection and directions for a year but he declinedAs far as the keys, we did tell himthat we would send them to him as soon as the person that traded it in gave them to usAs of today the previous owner has not given us the extra keys and if he doesn’t getthem to us by next week then we will get a set made and send them to him as promised.Feel free to call me or email if you have any further questionSincerely,Bill K***Sales ManagerBob Johnson Chevy###-###-####

In reading the complaint it would appear that we as the selling dealer did everything possible not to sell a repeat customer vehiclesQuitethe contrary, we were so interested that our staff went above and beyond to attempt to meet the customers low payment demandsThecustomer has left out a few details including the detailed explanation of the deal and the explanation of the additional DMV charges related toa renewal of a registration that was transferredAt this point it will not change anything but suffice it to say that every attempt was made inwriting to explain the offers_As a dealer we strive to meet or exceed even the most demanding customers expectationsWe do not take it lightly when we are forced totake the extremely rare action of asking a customer not to returnIn this situation the "tenor" of the conversations and overallinteractions have brought us to our decision to request that the customer not return to our establishmentWe value each customers businessbut regardless of profit potential we simply can not and will not interact with the [redacted] againThat posit!on in it self should stand astestament to the severity of the experience .We are unable to meet the customers request of settlement as being contacted by usThere will be no further contact

I want those credit inquires removed from my credit bureau I did not authorize for any inquires the dealership to shop my deal to any of their dealerships those inquires stay on my credit bureau for yrs and has dropped my credit score

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] I have never talked to anyone at Bob Johnson about buying a new car from them

On behalf of Bob Johnson Chevrolet please review the following in relationship with the complaint.I’m sorry you left our store with the level of disappointment that you have described from the events that transpiredIf there is anything I can do please let me knowBob Johnson Chevrolet has been in business since 1981, we assist thousands of customers a weekly and we strive to create the best possible experience for every customer.Sincerely,Robert [redacted] **.Director of Fixed Operations [redacted]

On behalf of Bob Johnson Chevrolet please review my rebuttal in response to the aforementioned complaint numberI will outline the events of the time sequence of repairs as mentioned in the complaint, and then state our position in this matter• The first visit: Service customer [redacted] brought her vehicle a [redacted] in for repairs on 09/14/with milesA repair order was written for this concern ( [redacted] enclosed); the concern to be recorded on the repair order was that the vehicle had no forward gearsA fault was found within the electrical control module for the transmissionThe car was test driven eight miles and returned to the customerThe customer hod no out of pocket expense for this repair as it was covered under the powertrain warranty• The second visit: Service customer [redacted] brought her vehicle a [redacted] in for repairs on 11/12/with milesA repair order was written for this concern ( [redacted] enclosed); the concern to be recorded on the repair order was that the vehicle died and will not moveA fault was found within the one way clutch, and the 3-4-5R gear housingThe transmission was completely overhauled to repair this concernThe car was test driven twelve miles and returned to the customerAgain, the customer had no out of pocket expense for this repair as it was covered under the powertrain warrantyThe third visit: Service customer [redacted] brought her vehicle a [redacted] in for repairs on 11/25/with milesA repair order was written for this concern ( [redacted] enclosed); the concerns to be recorded on the repair order was that there is a high pitch noise when the vehicle is running and when acceleratingA second concern recorded on the repair order was that vehicle will stop moving and the customer will not be able to move and the customer will step on the gas and it will goThe service tech observed a noise coming from the roof rack for the first complaint, and was unable to find anything with the second customer complaintThe car was test driven eighty three miles and returned to the customerThe dealership replenished the fuel used during the road testingAgain, the customer had no out of pocket expense for this repair as we didn't do anything and diagnostic fees weren't chargedThe fourth visit: Service customer [redacted] brought her vehicle a [redacted] in for repairs on 12/15/with milesA repair order was written for this concern ( [redacted] enclosed); the concerns to be recorded on the repair order were that there is a high pitch whistle noise when the vehicle is in gearA second concern recorded on the repair order was that intermittently when hitting the lock button, the trunk will open sometimes on its ownThe service tech isolated the cause of the first concern to be the air conditioning compressor clutchThe second customer complaint was caused by trunk pad switch shortThe car was test driven four miles and returned to the customerThe repairs were covered by the customers extended warranty and the policy carries a $Dollar deductible per visit{Copy of contract enclosed) The facts of this case are as follows; The transmission was fixed properly both visitsThere is a passage of time and mileage from the first and second repair visitI feel my tech could have identified the A/C compressor on the third visit, if we worked with the customer better to resolve the issueThis is the only thing the dealership has done wrong in the caseThe A/C compressor and the switch to open the trunk share no relationship with the transmission repairs and aren't covered by the powertrain warrantyThey were covered by the customers extended warranty with a $deductibleThe repairs were authorized by the customer, along with the deductibleThe customer received a no charge rental whenever the vehicle was in the shop, eliminating a transportation hardship on the customer's behalfThe dealership absorbed the expense of this, as it wasn't all covered by the warranty and extended warrantyWe tried to resolve this with the customer while her car was in the shop; her voicemail was full and wasn't taking any new messagesI tried to email the customer but my email was blocked (blocked email receipt attached)We have processed a warranty extension on the transmission and the A/C system as a gesture of good faith and customer enthusiasm, with a zero dollar deductible(The customer is aware of this- email attached In closing, the customer seeks relief of a billing adjustment, and a waiving of a $Dollar deductibleAt this juncture we will not be offering a reimbursement of the deductible, or waiving the deductible for the customer, or any other goodwill, as we have already provided a no charge extension of the warranty, and financial absorption of rental charges not covered by warranty and service contract coverage on the customer's behalfPresently the customer's vehicle is repairedThank you for your helpSincerely, Robert SDirector of Fixed Operations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

I would like a refund for in used parts from the dealership

We have paid the customer the amount we owed himIt was a communication problem within our officeWe explained this to him and he is satisfied with the outcomeThank you.Peter ***General Sales Manager

This is insane, why would I make a mile trip if the things I asked for were not included in the vehicle? I was directly told by your salesman that the vehicle is MAP gps, spare tire ( "if not included then one will be provided" - Benny)Per the OnStar conversation, I didn't ask for onstar, I asked for the MAP Navigation directly and I was told that the ad was wrong and we have a disclaimer stating that we cannot take responsibility for wrong information, so who is responsible? The dealership manager was rude and made it very clear that he is not willing to do anything to resolve this matter, a written and formal complaint will be made to GM/Cadillac for this disrespectful remarkAs far as the second key is concerned, first week I was told that the previous owner has not dropped it off, a few days later I was told that someone from the dealership will go pick it up from the previous owner then a few days go by and I was told that the previous owner lost the second keyWhich one is it? I made the contact to dealership and its incompetent managers/employees almost every other day, never got a phone call from the dealership
I expect my keys to be in my mailbox 1st week of july, programmed and everything
Dealership also failed to mail my overpayment check to the address I provided them multiple timesLuckily I was able to get the check but I did not reside their anymore
Thanks, Bob Johnson, for making this the worst transaction and process for me
I am looking into secondary options to resolve this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have reached out to this consumer, and have taken care of his issue

We are following up on the complaint about our businessIt was suggested from our staff in this particular case that one of our service technician should be sent to diagnose the problem with the lift chair since this chair was purchase used in That was refused buy the client and they ask us
to order the part they thought was defectiveThey were informed at the time that this was not a stock part and it would have to be ordered inAlso they were inform that this was non-refundable since we can’t sent it back to the manufacture if this is not the right part or no longer need itThey gave us the go ahead to order the part so we didOnce the part came in they said that the chair started working again and they would no longer be needing the partWe were never inform about the purchase of a new chairFor your information I have been in contact with this client and the husband since I’ve received your complaintI will be paying them a visit personally this week to follow up on our discussionI can assure you that this is an isolated caseAll complaints in our organization are first handle by our front end staff and if not resolved pass on to management so we deal with them personallyIn this case none of our staff were aware of their complaint and it was never reported to managementOr never did the client in question ask to talk to management Our organization take every complaint seriously and deal with it promptly and appropriately when reported
Please feel free to contact me with any questions or concerns over this matter
Regards,
*** ***

I went to Bob Johnson's to trade my lease on my Malibu for a Malibu I didn't like the deal they offered and I left weeks later I get a call from Bob Johnson Nissan saying thet have my deal and want me to come to their dealership for a new Altima,, I said I wasn't interested, the next day I go on *** *** to find there were inquires by bob Johnson and their sub prime dealership ( Websmrt) which I have never had any interest in doing business with those placesI did not authorize Bob Johnson to pull my credit for any deal except the original deal on January 12,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Phone response - Websmart is a part of the Bob Johnson family of businesses, when the credit application is filed , we try to find the best rate for our consumers. It does not affect the persons credit score, and after 30 days it will only show as one inquiry.