July 5th, 2016This is our response to your follow up regarding [redacted] .Regarding the follow up statement received by you from her on 06/30/at 4:24pm we have done everything within reason to assist her in resolving the matter including having her dropped off at home and picked back up multiple timesWe also gave her a substantial discount and had a new battery installed in her vehicle per her requestAfter we picked her up at her home and brought her to the dealership she said she no longer wanted to pay for the battery even though she had signed the estimate for the workWe then had to remove the battery and put the original one back inAll this work was done at no charge to her.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N.General Manager
I now see why she doesn’t come up in our database as far as having an existing transaction with us, she does notAs far as her concern/complaint, we do not have “different” types (soft or hard) of credit reports to pull (access) as a punishment for not purchasing a car as she statedWe have one type of pull for each of the three (3) credit bureaus.They came in, authorized us to access their credit which we did and then chose to not purchase a vehicle which of course they have that optionI do not have any other information regarding this matterI hope this helped clarify our response on the matter.Have a nice weekend and holiday Nadder [redacted] N***General ManagerMajor Hyundai
January 5th, This is our response to your correspondence dated December 29th, 2014.The promotional material that has been referenced is a pull tab board that makes no, nor has any reference to money or a sign or symbol.The disclaimer also explains that if you have a matching number, you get the opportunity to play an instant scratch off ticket with a chance to win $25,000.Please feel free to contact me if I may be of any other assistance in this matterSincerely Nadaer NGeneral Manager
November 16, This is our response to your follow up regarding [redacted] .We have a CRM system which is used by staff in both sales and our internet (BDC) departmentThe following is the note that was entered by our BDC representative (as stated, Sarah) at 10:25am after she had spoken to [redacted] multiple times;called back in and wanted to know if the 5k for trade is for a tucson as well / informed her it is for new [redacted] Then at 5:07pm on the same day Sarah entered this note in the system; called back in told her again the 5k for trade is for an elantra only / told her we are getting customers as close to 5k / trading in a different vehicle instead / [redacted] with 200k+ miles on it paid off has title / has to speak with her husbandI feel that this clearly shows that we made every effort to be clear in explaining how that promotion works and that it is not applicable on the vehicle she was interested in.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated in my original complaint, my issue was with the poor service I find amazing that the GM did not acknowledge the fact that neither of the two sales people I dealt worn introduced themselves, I wad never given an option of putting money down as that was not a conversation I had with either of them I was quite irate because I explained my entire situation in detail with the Internet person who said none of it was a problem, that me driving down there was not going to be a aye of time, and they could absolutely help me In addition, the GM failed to acknowledge that I was directed to a person who want even working because he wad in vacation It is fine that he wants to put it back in me because it explains why there are so many complaints about the service at that facility I will obviously never go back and male sure everyone knows how poor of a facility they run Regards, [redacted]
I purchased a preowned Hyundai Sante Fe with miles on itOn 4/1/I brought Hyundai in because of tire light on in vechile..New tire $On 9/26/I brought tire in for oil change, I needed rear brakes $260.97, On 2/27/I brought Hyundai in for state inspection, it failed, WHAT!!! They told me I needed a right front Strut, I didn't even know what that was it would cost me $399.00, I said no, I am calling my husband, please can I have the car backOn 3/8/I brought the car to P & S garage for inspection, it passedHe told me I needed a right strut and front brakes in the summerI paid $for inspectionOn 4/5/I brought Hyundai into P & S for strut repair, they charged me $Now I am angered and feel like Hyundai really took advantage of meI complain to me and they want to fix this, only to take advantage of me a second time, now I am furiousOn 4/9/I purchase Cherokee Patriot Jeep with miles on it, tell them I want same payment as Hyundai and same termsI was paying $per month, now I will paying per month, I say OK, but please to not cash this $down payment till 4/14/16, my pay dayI go over new vechile with insurance company only to find out that Hyundai is finaning me for months and as I was beforeI tell them I want to return vechileThey say No, a deal is a deal, I say I will stop payment and call my attorney and drop this vechile back.They are taking advantage of people
November 16, 2015This is our response to your follow up regarding [redacted] ***[redacted] submitted her information online and had communication with a representative from our internet departmentShe was informed of our promotions and she asked about tradein, additional money down, etcShe was told that she would have to come in and have it submitted to the bankShe came to the dealership and applied for an auto loan, We informed her that we could not secure a loan for her under the terms that were acceptable to her which she states was $1000,down and no co-signer/co-buyerWe explained that we could and would try again for her if she could get someone else that would be acceptable to a bank as a co-signer/co-buyer.Please feel free to contact me if I may be of any other assistance in this matter.Nadder NGeneral Manager
November 16, 2015This is our response to your follow up regarding [redacted] ***, [redacted] had come in to make a purchase of a vehicleHis original request of a vehicle was not able to be met but told him we would keep working on it and he gave a $deposit to hold the car while that was done and he left, We continued to work on securing a loan at his request and were able to do soThe target payment for him was a payment under $per monthThe lowest payment we were able to secure was $per monthWe explained to [redacted] that we do not actually loan the money or control the interest rate or terms of auto loans, that is done by the lenders and that was the best loan we could secure for him,He declined to purchase the vehicle and was refunded the deposit of $250,in full at that time.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
In reviewing the statement by Mr [redacted] he is stating that he was accepting of a "soft credit check" and we did a "heard check" which I assume means hard.We are a car dealership and as is the norm with a retail dealership we only pull one kind of report which would be in line with attempting to secure a lease or loan of some sort for a potential customer That is what we did for Mr [redacted] and he signed the appropriate documentation for us to do soIn trying to assist Mr [redacted] I would suggest that he does a little research on the matter The single pull that we made would have a negligible effect on his overall score.Please feel free to contact me if I may be of any other assistance in this matterSincerely, Nadder R N***General Manager
March 27, 2017Due to the actions of [redacted] while on our property we had no option but to contact the police and have also turned the matter over to our attorney,For that reason, I cannot discuss the matter any further.Please feel free to contact me if I may be of any other assistance in this matter,Sincerely,Nadder N.General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have read the reply from Major Hyundai, some of their claim is not true, the car broke down, I took it to them, I met the general manager who told me the service has closed for the day and I will hear from them earlier in the morning. they gave me a curtsey ride home because they said they didn't have any loaner car for me. the next day I waited for their call but they called my job instead, I called them back and they told me they will check on it and let me know. I didn’t hear from them till 4pm and they told me is battery and that my warranty don't cover and not even the extended warranty. The general manager in his response said they offered me a discount and I signed the paper to let them put the battery in. It is not true. After they told me that I have to pay for the battery I told them not to do it and I will be in to pick up the car. I called the next day for a ride and they sent a lady to pick me up. when I got there, Scott the service man, told me I owe them $175 or so, for the battery. I told him I told them not to put it in so they took the battery off and I took the car home. I put a new battery Inn myself and was still having the same problem so I sent it back to them 7/11/16,they checked and said it is still the battery and refused to give me a ride to go and pick up the car, so I was there today 7/15/16 to let them put their battery in. I paid $249 for it.
My whole experience with major Hyundai has been nothing but bad right from the beginning the sales people harass you they lied to me about the monthly payment to the vehicle they stole $2,from me for a downpayment for a vehicle that I never got and nobody will help you when you go in there to ask them about it
December 23, 2015This is our response to your follow up regarding [redacted] .In reviewing the complaint by [redacted] it seems she was unhappy with her previous transaction with another dealership and is now upset with us because we could not help her trade in that vehicleIn reviewing the notes in our CRM regarding her visit it states that she did not have sufficient down payment to trade in her vehicle for anotherIt also states that she was loud and confrontational with multiple members of the sales staff and used foul languageOur records do not indicate any other contact or transactions with [redacted] ,Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N General Manager
May 27, 2016This is our response to your follow up regarding [redacted] .In reviewing the statement by [redacted] , she is stating that we forced her to sign the documentation without explaining to her what the documentation meansIt is a standard procedure here at Major Hyundai to always explain all documentation before the customer signsWhen [redacted] was here at Major Hyundai, she was with her friends that had much more experience purchasing carsThey went over the contract again which resulted in everything being satisfactory [redacted] had stated when she was present here at Major Hyundai; she will be seeing us in a few months to a year to trade in for something a little bigger for her growing family [redacted] also stated that she is paying $for the Hyundai [redacted] The selling price of the vehicle is $17,570.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
November 16, 2015This is our response to your follow up regarding [redacted] .We have a CRM system which is used by staff in both sales and our internet (BDC) departmentThe following is the note that was entered by our BDC representative (as stated, Sarah) at 10:25am after she had spoken to *** [redacted] multiple times;called back in and wanted to know if the 5k for trade is for a tucson as well / informed her it is for new [redacted] Then at 5:07pm on the same day Sarah entered this note in the system; called back in told her again the 5k for trade is for an elantra only / told her we are getting customers as close to 5k / trading in a different vehicle instead / [redacted] with 200k+ miles on it paid off has title / has to speak with her husbandI feel that this clearly shows that we made every effort to be clear in explaining how that promotion works and that it is not applicable on the vehicle she was interested in.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
July 5th, 2016This is our response to your follow up regarding [redacted] .Regarding the follow up statement received by you from her on 06/30/at 4:24pm we have done everything within reason to assist her in resolving the matter including having her dropped off at home and picked back up multiple timesWe also gave her a substantial discount and had a new battery installed in her vehicle per her requestAfter we picked her up at her home and brought her to the dealership she said she no longer wanted to pay for the battery even though she had signed the estimate for the workWe then had to remove the battery and put the original one back inAll this work was done at no charge to her.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N.General Manager
I now see why she doesn’t come up in our database as far as having an existing transaction with us, she does notAs far as her concern/complaint, we do not have “different” types (soft or hard) of credit reports to pull (access) as a punishment for not purchasing a car as she statedWe have one type of pull for each of the three (3) credit bureaus.They came in, authorized us to access their credit which we did and then chose to not purchase a vehicle which of course they have that optionI do not have any other information regarding this matterI hope this helped clarify our response on the matter.Have a nice weekend and holiday Nadder [redacted] N***General ManagerMajor Hyundai
January 5th, This is our response to your correspondence dated December 29th, 2014.The promotional material that has been referenced is a pull tab board that makes no, nor has any reference to money or a sign or symbol.The disclaimer also explains that if you have a matching number, you get the opportunity to play an instant scratch off ticket with a chance to win $25,000.Please feel free to contact me if I may be of any other assistance in this matterSincerely Nadaer NGeneral Manager
November 16, This is our response to your follow up regarding [redacted] .We have a CRM system which is used by staff in both sales and our internet (BDC) departmentThe following is the note that was entered by our BDC representative (as stated, Sarah) at 10:25am after she had spoken to [redacted] multiple times;called back in and wanted to know if the 5k for trade is for a tucson as well / informed her it is for new [redacted] Then at 5:07pm on the same day Sarah entered this note in the system; called back in told her again the 5k for trade is for an elantra only / told her we are getting customers as close to 5k / trading in a different vehicle instead / [redacted] with 200k+ miles on it paid off has title / has to speak with her husbandI feel that this clearly shows that we made every effort to be clear in explaining how that promotion works and that it is not applicable on the vehicle she was interested in.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated in my original complaint, my issue was with the poor service I find amazing that the GM did not acknowledge the fact that neither of the two sales people I dealt worn introduced themselves, I wad never given an option of putting money down as that was not a conversation I had with either of them I was quite irate because I explained my entire situation in detail with the Internet person who said none of it was a problem, that me driving down there was not going to be a aye of time, and they could absolutely help me In addition, the GM failed to acknowledge that I was directed to a person who want even working because he wad in vacation It is fine that he wants to put it back in me because it explains why there are so many complaints about the service at that facility I will obviously never go back and male sure everyone knows how poor of a facility they run Regards, [redacted]
I purchased a preowned Hyundai Sante Fe with miles on itOn 4/1/I brought Hyundai in because of tire light on in vechile..New tire $On 9/26/I brought tire in for oil change, I needed rear brakes $260.97, On 2/27/I brought Hyundai in for state inspection, it failed, WHAT!!! They told me I needed a right front Strut, I didn't even know what that was it would cost me $399.00, I said no, I am calling my husband, please can I have the car backOn 3/8/I brought the car to P & S garage for inspection, it passedHe told me I needed a right strut and front brakes in the summerI paid $for inspectionOn 4/5/I brought Hyundai into P & S for strut repair, they charged me $Now I am angered and feel like Hyundai really took advantage of meI complain to me and they want to fix this, only to take advantage of me a second time, now I am furiousOn 4/9/I purchase Cherokee Patriot Jeep with miles on it, tell them I want same payment as Hyundai and same termsI was paying $per month, now I will paying per month, I say OK, but please to not cash this $down payment till 4/14/16, my pay dayI go over new vechile with insurance company only to find out that Hyundai is finaning me for months and as I was beforeI tell them I want to return vechileThey say No, a deal is a deal, I say I will stop payment and call my attorney and drop this vechile back.They are taking advantage of people
November 16, 2015This is our response to your follow up regarding [redacted] ***[redacted] submitted her information online and had communication with a representative from our internet departmentShe was informed of our promotions and she asked about tradein, additional money down, etcShe was told that she would have to come in and have it submitted to the bankShe came to the dealership and applied for an auto loan, We informed her that we could not secure a loan for her under the terms that were acceptable to her which she states was $1000,down and no co-signer/co-buyerWe explained that we could and would try again for her if she could get someone else that would be acceptable to a bank as a co-signer/co-buyer.Please feel free to contact me if I may be of any other assistance in this matter.Nadder NGeneral Manager
November 16, 2015This is our response to your follow up regarding [redacted] ***, [redacted] had come in to make a purchase of a vehicleHis original request of a vehicle was not able to be met but told him we would keep working on it and he gave a $deposit to hold the car while that was done and he left, We continued to work on securing a loan at his request and were able to do soThe target payment for him was a payment under $per monthThe lowest payment we were able to secure was $per monthWe explained to [redacted] that we do not actually loan the money or control the interest rate or terms of auto loans, that is done by the lenders and that was the best loan we could secure for him,He declined to purchase the vehicle and was refunded the deposit of $250,in full at that time.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
In reviewing the statement by Mr [redacted] he is stating that he was accepting of a "soft credit check" and we did a "heard check" which I assume means hard.We are a car dealership and as is the norm with a retail dealership we only pull one kind of report which would be in line with attempting to secure a lease or loan of some sort for a potential customer That is what we did for Mr [redacted] and he signed the appropriate documentation for us to do soIn trying to assist Mr [redacted] I would suggest that he does a little research on the matter The single pull that we made would have a negligible effect on his overall score.Please feel free to contact me if I may be of any other assistance in this matterSincerely, Nadder R N***General Manager
March 27, 2017Due to the actions of [redacted] while on our property we had no option but to contact the police and have also turned the matter over to our attorney,For that reason, I cannot discuss the matter any further.Please feel free to contact me if I may be of any other assistance in this matter,Sincerely,Nadder N.General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have read the reply from Major Hyundai, some of their claim is not true, the car broke down, I took it to them, I met the general manager who told me the service has closed for the day and I will hear from them earlier in the morning. they gave me a curtsey ride home because they said they didn't have any loaner car for me. the next day I waited for their call but they called my job instead, I called them back and they told me they will check on it and let me know. I didn’t hear from them till 4pm and they told me is battery and that my warranty don't cover and not even the extended warranty. The general manager in his response said they offered me a discount and I signed the paper to let them put the battery in. It is not true. After they told me that I have to pay for the battery I told them not to do it and I will be in to pick up the car. I called the next day for a ride and they sent a lady to pick me up. when I got there, Scott the service man, told me I owe them $175 or so, for the battery. I told him I told them not to put it in so they took the battery off and I took the car home. I put a new battery Inn myself and was still having the same problem so I sent it back to them 7/11/16,they checked and said it is still the battery and refused to give me a ride to go and pick up the car, so I was there today 7/15/16 to let them put their battery in. I paid $249 for it.
My whole experience with major Hyundai has been nothing but bad right from the beginning the sales people harass you they lied to me about the monthly payment to the vehicle they stole $2,from me for a downpayment for a vehicle that I never got and nobody will help you when you go in there to ask them about it
December 23, 2015This is our response to your follow up regarding [redacted] .In reviewing the complaint by [redacted] it seems she was unhappy with her previous transaction with another dealership and is now upset with us because we could not help her trade in that vehicleIn reviewing the notes in our CRM regarding her visit it states that she did not have sufficient down payment to trade in her vehicle for anotherIt also states that she was loud and confrontational with multiple members of the sales staff and used foul languageOur records do not indicate any other contact or transactions with [redacted] ,Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N General Manager
May 27, 2016This is our response to your follow up regarding [redacted] .In reviewing the statement by [redacted] , she is stating that we forced her to sign the documentation without explaining to her what the documentation meansIt is a standard procedure here at Major Hyundai to always explain all documentation before the customer signsWhen [redacted] was here at Major Hyundai, she was with her friends that had much more experience purchasing carsThey went over the contract again which resulted in everything being satisfactory [redacted] had stated when she was present here at Major Hyundai; she will be seeing us in a few months to a year to trade in for something a little bigger for her growing family [redacted] also stated that she is paying $for the Hyundai [redacted] The selling price of the vehicle is $17,570.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager
November 16, 2015This is our response to your follow up regarding [redacted] .We have a CRM system which is used by staff in both sales and our internet (BDC) departmentThe following is the note that was entered by our BDC representative (as stated, Sarah) at 10:25am after she had spoken to *** [redacted] multiple times;called back in and wanted to know if the 5k for trade is for a tucson as well / informed her it is for new [redacted] Then at 5:07pm on the same day Sarah entered this note in the system; called back in told her again the 5k for trade is for an elantra only / told her we are getting customers as close to 5k / trading in a different vehicle instead / [redacted] with 200k+ miles on it paid off has title / has to speak with her husbandI feel that this clearly shows that we made every effort to be clear in explaining how that promotion works and that it is not applicable on the vehicle she was interested in.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder NGeneral Manager