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Major League Comfort Systems Reviews (5)

Hi ***,
As I mentioned to you last week, we were able to get with your neighbor
*** ( I believe that's her name ) and take a look at her system in
comparison to yoursI have attached a few pictures for your recordsIn
the pictures you will find the make and model number of the
outdoor
unitThe size of the system is a ton, the same as yours, in fact,
the same manufactureThe picture of the duct work in the attic shows
the company that installed this system took the same approach as us and
did not do any major modifications to the existing duct systemYou may
also notice that they have utilized the existing heater and the return
duct comes off the side of the heater as in your houseThe thermostat
was not replaced as well.
The one thing that I did notice at her house when I walked up to the
stat is that it was set at degrees while no one was there and the
house seemed comfortableThe temp coming out of the supply vent was
degrees and the temp coming out of the return was degrees on that
day, very similar to the types of differentials that we are getting at
your condo.
At this point I feel we have done all we can do and unfortunately have
exhausted all of our solutions except for installing the ton two stage
system that I suggested and could guarantee it's performance vs the
single stage ton that I couldn't guarantee it's performance based on
the concerns you had before we installed the ton.
As I think I have mentioned before, In my years of installing
heating and air systems I have never had to refund someone there money
because we couldn't make them happyUnfortunately it seems that I will
have to do that in this caseI think you will agree that I haven't
taken the easy way out and have spent over an additional hours of
work ( at no cost, a smile, and a great attitude ) to try and satisfy
you and your wifeI am truly sorry that we have not been able to meet
your expectations on the performance of the A/C system. Things that were done1) Load calculations on the condo ( Tons )2) Replaced all the grilles and sealed behind them for better air flow, efficiency, and direction ( No Cost )3) Insulated and sealed existing return can ( No Cost )4) Replaced old heater with new ( No Cost )5) Replaced A/C coil and condenser ( No Cost )6) Cleaned dog hair from condenser coils ( No Cost )7)
Had multiple factory technicians out, last one, *** *performed what
he said was a thorough diagnostic test and indicated the system was
performing correctly and that the temps on the stat should be set lower
during the hot humid times of the year for a more comfortable home( No
Cost ) 8) Replaced a compressor ( No Cost ) Please give me at least a
two week window to play with so that we can come back and remove the
system and give you a full refund.Sincerely,***

Hi ***,
As I mentioned to you last week, we were able to get
with your neighbor
*** ( I believe that's her name ) and take a look at her system in
comparison to yoursI have attached a few pictures for your recordsIn
the pictures you will find the make and model number of the outdoor
unitThe size of the system is a ton, the same as yours, in fact,
the same manufactureThe picture of the duct work in the attic shows
the company that installed this system took the same approach as us and
did not do any major modifications to the existing duct systemYou may
also notice that they have utilized the existing heater and the return
duct comes off the side of the heater as in your houseThe thermostat
was not replaced as well
The one thing that I did notice at her house when I walked up to the
stat is that it was set at degrees while no one was there and the
house seemed comfortableThe temp coming out of the supply vent was
degrees and the temp coming out of the return was degrees on that
day, very similar to the types of differentials that we are getting at
your condo.
At this point I feel we have done all we can do and unfortunately have
exhausted all of our solutions except for installing the ton two stage
system that I suggested and could guarantee it's performance vs the
single stage ton that I couldn't guarantee it's performance based on
the concerns you had before we installed the ton.
As I think I have mentioned before, In my years of installing
heating and air systems I have never had to refund someone there money
because we couldn't make them happyUnfortunately it seems that I will
have to do that in this caseI think you will agree that I haven't
taken the easy way out and have spent over an additional hours of
work ( at no cost, a smile, and a great attitude ) to try and satisfy
you and your wifeI am truly sorry that we have not been able to meet
your expectations on the performance of the A/C system Things that were done
1) Load calculations on the condo ( Tons )
2) Replaced all the grilles and sealed behind them for better air flow, efficiency, and direction ( No Cost )
3) Insulated and sealed existing return can ( No Cost )
4) Replaced old heater with new ( No Cost )
5) Replaced A/C coil and condenser ( No Cost )
6) Cleaned dog hair from condenser coils ( No Cost )
7)
Had multiple factory technicians out, last one, *** *performed what
he said was a thorough diagnostic test and indicated the system was
performing correctly and that the temps on the stat should be set lower
during the hot humid times of the year for a more comfortable home( No
Cost )
8) Replaced a compressor ( No Cost )
Please give me at least a
two week window to play with so that we can come back and remove the
system and give you a full refundSincerely,
***

Dear ***, Below you will find corresponding emails with Mr***. The second to the last one dated (Sun, Sep 19:19:-0700) I highlighted it for youWe would like to draw to your attention! Mr*** chose to take the least expensive of all the options which was not recommended at the timeAs *** has stated in his previous email to everyone at this point he has left us with no other option. We feel after all that we have done for Mr*** he will never be satisfiedNot due to us not trying, as you can see from the list belowListed are the service that were performed and equipment/ material given at no-cost to Mr*** to help his system run more efficient. Also stated below we had a *** factory technician run their own test and the system is running at factory requirementsWe spoke with *** and they are no-longer willing to do anything for Mr*** due to the test that have already been performedPlease read below! 1) Load calculations on the condo ( Tons ) (No-Cost)2) Replaced all the grilles and sealed behind them for better air flow, efficiency, and direction ( No Cost )3) Insulated and sealed existing return can ( No Cost )4) Replaced old heater with new ( No Cost )5) Replaced A/C coil and condenser ( No Cost )6) Cleaned dog hair from condenser coils several times ( No Cost )7) Had multiple factory technicians out, last one, *** *performed what he said was a thorough diagnostic test and indicated the system was performing correctly and that the temps on the stat should be set lower during the hot humid times of the year for a more comfortable home( No Cost )8) Replaced a compressor ( No Cost )9)Volume dampers were installed in each duct line ( at NO cost) factory technician statemant. On Thursday, September 4, 10:AM, "*** *** *." wrote:Good morning ***, I did complete the evaluationI sent it to *** ***. The unit was running wellThe system is right at the required CFM per ton and performing wellI do not think that the airflow is the problemI think it is the humidityMr*** wants to maintain temperature to degreesWith that high of a temperature, the run cycles will be shorter and likely not reduce the humidity sufficiently, then he is uncomfortableI think he should set the temperature down a couple of degrees at a time until he finds a temperature where he is comfortable and that temperature will vary depending on the ambient conditions and weatherYou have a ton coil and the system is certainly capable of condensing the moisture out of the air, if he allows it to run for longer periods of timeIf he insists that degrees is what he wants to maintain, maybe the system should be configured for dehumidificationYou might decrease the air volume a bit to increase the dehumidifying effect; but not too much, check your installation instructions for manufacturers recommendationsDecreasing the air volume will decrease the bypass factor over the evaporator coil, the air will be in contact with the coil longer and give up more moisture and help reduce the relative humidityBut, it may take a few days to settle down because it will have to draw the moisture out of the interior of the structure as well The sub-cooling was degrees and is within the acceptable rangeYou may want to evaluate that and decrease it to the specified degreesBecause there is a ton evaporator coil and that will tend to raise the saturated suction temperature of the evaporator coil and reduce its ability to dehumidify by approaching the dew point of the air within the structureIf you reduce the sub-cooling to degrees, that will change the running characteristics of the systemThat may reduce the saturated suction temperature of the evaporator coil below the dew point of the air. Thanks,*** * *** ** *** *** *** *** *** *** *** *** From: *** *** [mailto:***] Sent: Wednesday, February 05, 12:PMTo: Major League Heating and AirSubject: RE: Unit Replacement Hey ***: My apologies for not getting in touch sooner, but I had a schedule change where I am working graveyard shifts, trying to sleep during the day plus my Mom has had issues with her healthObviously the ac has not been an issue lately, but would like to correct the issue before the heat startsThough we are disappointed to have to spend more a basically new unit, we are willing to go with the with the hopes it will work betterI remember you said you saved our ton furnace and quoted for the ac unitWe are thinking of doing this towards the end of the monthPlease let me know when your schedule would allow thisThank you, *** and ***.Date: Fri, Sep 16:59:-0700From: ***Subject: Re: Unit ReplacementTo: ***The warranty would be the same as existing a/c system, I just couldn't guarantee that the ton would be sufficient to cool the spaceConventional wisdom would say it should, but under the circumstances I couldn't guarantee it. Major League Comfort SystemsA and Revdex.com Torch Award Finalist*** *** *** *** *** *** *** Office *** Fax*** From: *** *** To: Major League Heating and Air Sent: Friday, September 27, 4:PMSubject: RE: Unit Replacement So if we were to go with the ton unit, are you saying you can't warranty the part and labor or installation?Date: Fri, Sep 16:39:-0700From: ***Subject: Re: Unit ReplacementTo: ***I apologize ***, but I will have to default back to my last email in regards to any recommendation at this pointI've never had this issue before where the rule of thumb and the computer are both wrongI don't even have a gut feeling on eitherAnd yes, if you want to go with the or ton, the original ton heater has to go back in. *** Major League Comfort SystemsA and Revdex.com Torch Award Finalist*** *** *** *** *** *** *** Office *** Fax*** From: *** *** To: "***" Sent: Friday, September 27, 2:PMSubject: FW: Unit Replacement ***: *** and I have been going back and forth with thisIn your professional opinion do you think the would do the trick? And if so, would you have to put the ton heater back in? We would really like to keep the ac if possibleLet me know what you think.From: ***To: ***Subject: FW: Unit ReplacementDate: Mon, Sep 11:54:-0700Tim: Can you take a look at this and let me know what you think in your professional opinionThanks. *** ***Date: Sun, Sep 19:19:-0700From: [email protected]: Re: Unit ReplacementTo: *** Hi ***, my assumption at this point is yes, a larger unit would probably due the trickThe problem is, what size? Rule of thumb said tons, but more importantly the manual J load calculations I did on the computer said tons as wellSo the $question now is what size ? Unfortunately the only thing I would feel comfortable recommending at this point is a ton stage a/c systemThis will give you maximum cooling when needed and throttle down when 100% is not required, otherwise I would be afraid that only going with a or a ton may still be either to small or to big. If you would like to install a ton the difference in cost is $271.00.If you would like to install a ton the difference in cost is $502If you would like to install the stage ton system the difference in cost is $2233. Please keep in mind these are all my costs with no mark up or labor addedIf you go with the or the ton single stage I will not be able to guarantee the performance in lieu of what the computer has already told meI will, however install either one if you would like me too at my cost. Thank you,***Major League Comfort SystemsA and Revdex.com Torch Award Finalist*** *** *** *** *** *** *** Office *** Fax*** From: *** *** To: "***" Sent: Friday, September 13, 12:PMSubject: Unit Replacement ***: We really don't want to be without AC, the heat we've had this past week is typical for whole summers we've lived here in the pastYet we dont want to settle for a system that is not functioning properlyWe hate to have you totally lose out on this job after all the work you've put into it. Do you feel a larger AC unit (or ton) would solve the problem of the AC running endlessly struggling to cool the home? If so, let us know if you'd do it and what it would cost in addition With all of this saidWe feel we have gone above and beyond to try and satisfy Mr***, and we can no-longer service this customer.Please advise! Sinecely, *** Major League Comfort Systems*** *** *** *** ** ***
* *** Office*** Fax***

In regards to the response made to resolve this complaint, I do not accept. It is not a matter of making me happy, it is a case where a contract was not fulfilled. Payment was made in full for a working ac central air system. To date is still not working. A refund would only result in my having to spend more money to hire a new contractor 2 years after the fact. The unit either needs to be fixed or repaired at contractor expense. If that involves putting in the bigger 3 ton 2 stage unit, so be it, at contractor expense.

Dear [redacted],
 
Below you will find corresponding emails with Mr. [redacted].  The second to the last one dated (Sun, 15 Sep 2013 19:19:00 -0700) I highlighted it for you. We would like to draw to your attention! Mr. [redacted] chose to take the least expensive of all the options which was not recommended at the time. As [redacted] has stated in his previous email to everyone at this point he has left us with no other option.
 
We feel after all that we have done for Mr. [redacted] he will never be satisfied. Not due to us not trying, as you can see from the list below. Listed are the service that were performed and equipment/ material given at no-cost to Mr. [redacted] to help his system run more efficient.
 
Also stated below we had a [redacted] factory technician run their own test and the system is running at factory requirements. We spoke with [redacted] and they are no-longer willing to do anything for Mr. [redacted] due to the test that have already been performed. Please read below!   
 
1) Load calculations on the condo ( 2.1 Tons ) (No-Cost)
2) Replaced all the grilles and sealed behind them for better air flow, efficiency, and direction ( No Cost )
3) Insulated and sealed existing return can ( No Cost )
4) Replaced old heater with new ( No Cost )
5) Replaced A/C coil and condenser ( No Cost )
6) Cleaned dog hair from condenser coils several times ( No Cost )
7) Had multiple factory technicians out, last one, [redacted]. performed what he said was a thorough diagnostic test and indicated the system was performing correctly and that the temps on the stat should be set lower during the hot humid times of the year for a more comfortable home. ( No Cost )
8) Replaced a compressor ( No Cost )
9)Volume dampers were installed in each duct line ( at NO cost)
 
factory technician statemant.
 
On Thursday, September 4, 2014 10:54 AM, "[redacted]." <[redacted]> wrote:
Good morning [redacted],
 
I did complete the evaluation. I sent it to [redacted].
 
The unit was running well. The system is right at the required 400 CFM per ton and performing well. I do not think that the airflow is the problem. I think it is the humidity. Mr. [redacted] wants to maintain temperature to 78 degrees. With that high of a temperature, the run cycles will be shorter and likely not reduce the humidity sufficiently, then he is uncomfortable. I think he should set the temperature down a couple of degrees at a time until he finds a temperature where he is comfortable and that temperature will vary depending on the ambient conditions and weather. You have a 3 ton coil and the system is certainly capable of condensing the moisture out of the air, if he allows it to run for longer periods of time. If he insists that 78 degrees is what he wants to maintain, maybe the system should be configured for dehumidification. You might decrease the air volume a bit to increase the dehumidifying effect; but not too much, check your installation instructions for manufacturers recommendations. Decreasing the air volume will decrease the bypass factor over the evaporator coil, the air will be in contact with the coil longer and give up more moisture and help reduce the relative humidity. But, it may take a few days to settle down because it will have to draw the moisture out of the interior of the structure as well.  
 
 
The sub-cooling was 13.5 degrees and is within the acceptable range. You may want to evaluate that and decrease it to the specified 10 degrees. Because there is a 3 ton evaporator coil and that will tend to raise the saturated suction temperature of the evaporator coil and reduce its ability to dehumidify by approaching the dew point of the air within the structure. If you reduce the sub-cooling to 10 degrees, that will change the running characteristics of the system. That may reduce the saturated suction temperature of the evaporator coil below the dew point of the air.
 
Thanks,
[redacted]
 
[redacted] 
 
 
 
From: [redacted] [mailto:[redacted]] Sent: Wednesday, February 05, 2014 12:06 PMTo: Major League Heating and AirSubject: RE: Unit Replacement
 
Hey [redacted]: My apologies for not getting in touch sooner, but I had a schedule change where I am working graveyard shifts, trying to sleep during the day plus my Mom has had issues with her health. Obviously the ac has not been an issue lately, but would like to correct the issue before the heat starts. Though we are disappointed to have to spend more a basically new unit, we are willing to go with the 2.5 with the hopes it will work better. I remember you said you saved our 3 ton furnace and quoted 271 for the ac unit. We are thinking of doing this towards the end of the month. Please let me know when your schedule would allow this. Thank you, [redacted] and [redacted].
Date: Fri, 27 Sep 2013 16:59:02 -0700From: [redacted]Subject: Re: Unit ReplacementTo: [redacted]
The warranty would be the same as existing a/c system, I just couldn't guarantee that the 2.5 ton would be sufficient to cool the space. Conventional wisdom would say it should, but under the circumstances I couldn't guarantee it.
 
 
Major League Comfort Systems
A 2009 and 2010 Revdex.com Torch Award Finalist[redacted] Office [redacted] Fax
[redacted]
 
 
From: [redacted] <[redacted]>To: Major League Heating and Air <[redacted]> Sent: Friday, September 27, 2013 4:44 PMSubject: RE: Unit Replacement
 
So if we were to go with the 2.5 ton unit, are you saying you can't warranty the part and labor or installation?
Date: Fri, 27 Sep 2013 16:39:53 -0700From: [redacted]Subject: Re: Unit ReplacementTo: [redacted]
I apologize [redacted], but I will have to default back to my last email in regards to any recommendation at this point. I've never had this issue before where the rule of thumb and the computer are both wrong. I don't even have a gut feeling on either. And yes, if you want to go with the 2.5 or 3 ton, the original 3 ton heater has to go back in. [redacted]
 
 
Major League Comfort Systems
A 2009 and 2010 Revdex.com Torch Award Finalist[redacted] Office [redacted] Fax
[redacted]
 
 
From: [redacted] <[redacted]>To: "[redacted]" <[redacted]> Sent: Friday, September 27, 2013 2:13 PMSubject: FW: Unit Replacement
 
[redacted] and I have been going back and forth with this. In your professional opinion do you think the 2.5 would do the trick? And if so, would you have to put the 3 ton heater back in? We would really like to keep the ac if possible. Let me know what you think.
From: [redacted]To: [redacted]Subject: FW: Unit ReplacementDate: Mon, 16 Sep 2013 11:54:44 -0700
Tim: Can you take a look at this and let me know what you think in your professional opinion. Thanks. 
                                                                              [redacted]
Date: Sun, 15 Sep 2013 19:19:00 -0700From: [email protected]: Re: Unit ReplacementTo: [redacted]
  Hi [redacted], my assumption at this point is yes, a larger unit would probably due the trick. The problem is, what size? Rule of thumb said 2 tons, but more importantly the manual J load calculations I did on the computer said 2 tons as well. So the $24 question now is what size ? Unfortunately the only thing I would feel comfortable recommending at this point is a 3 ton 2 stage a/c system. This will give you maximum cooling when needed and throttle down when 100% is not required, otherwise I would be afraid that only going with a 2.5 or a 3 ton may still be either to small or to big.  If you would like to install a 2.5 ton the difference in cost is $271.00.If you would like to install a 3 ton the difference in cost is $502If you would like to install the 2 stage 3 ton system the difference in cost is $2233.   Please keep in mind these are all my costs with no mark up or labor added. If you go with the 2.5 or the 3 ton single stage I will not be able to guarantee the performance in lieu of what the computer has already told me. I will, however install either one if you would like me too at my cost.
 
 
Thank you,
[redacted]Major League Comfort Systems
A 2009 and 2010 Revdex.com Torch Award Finalist[redacted] Office [redacted] Fax
[redacted]
 
 
From: [redacted] <[redacted]>To: "[redacted]" <[redacted]> Sent: Friday, September 13, 2013 12:02 PMSubject: Unit Replacement
 
[redacted]: We really don't want to be without AC, the heat we've had this past week is typical for  whole summers we've lived here in the past. Yet  we dont want to settle for a system that is not functioning properly. We hate to have you totally lose out on this job after all the work you've put into it.  Do you feel a larger AC unit (2.5 or 3.0 ton) would solve the problem of the AC running endlessly struggling to cool the home? If so, let us know if you'd do it and what it would cost in addition.  
 
 
With all of this said. We feel we have gone above and beyond to try and satisfy Mr. [redacted], and we can no-longer service this customer.
Please advise!
 
 
 
Sinecely,
 
[redacted]
 
Major League Comfort Systems
[redacted] Office
[redacted] Fax
[redacted]

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Address: 1664 Seattle Slew Way, Oceanside, California, United States, 92057

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