Major Mechanic Services Reviews (%countItem)
Major Mechanic Services Rating
Address: 3015 Chase St, Indianapolis, Indiana, United States, 46217-3111
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On June 17th I took my semitruck to Major Mechanics for service. On June 24th I received a call that my truck was ready to be picked up. Upon arrival the mechanic asked me to step outside. The mechanic started the truck and now my engine was knocking which it was not when I dropped it off. They were asking for $10,800 even though my truck is inoperable. I refused to pay them however they charged my card $3000 without my permission.
To Whom it May Concern:
On the date of 06-17-2020, semi-tractor and trailer marked as being company ***, driver ***, was towed to Major Mechanic Services LLC 3015 Chase St Indianapolis 46217(herein now referred to as Major Mechanic), by ***’s towing Lebanon location. The vehicle was towed from I465 at the 21.2 MM, the tow was called to ***’s by the Indiana State Police at 1508 hrs. The State Police run number associated with this call is 2020-***. At the time of the call by state police Indianapolis Fire Department was also enroute because the caller/driver of the vehicle stated on his call he thought his engine was going to blow up. When state police arrived on scene they disregarded the fire department. When the call for tow was called into ***’s ISP stated they would be towing an empty trailer with tractor that had experienced an engine fire.
At approximately 1715 hrs, ***’s arrived at Major Mechanic with vehicle described above. When the driver came into the shop office he stated he didn’t know what happened to his truck, as he was driving, it started to make funny noises and then started to blow black smoke from his exhaust stacks. He then stated he continued driving and noticed the smoke had turned white, he then got the vehicle to the side of the road. When he tried to turn the vehicle off it would not shut off and the RPM’s of the vehicle ramped up and he didn’t know what was going on with the vehicle. Mr *** filled out all paperwork authorizing Major Mechanic to look at his turbo on his vehicle and give estimate for repairs. Mr *** was then driven to a local Motel 6 to stay the night. While the Office Manager, Amanda R, was transporting Mr *** from Major Mechanic to the Motel 6, Mr *** asked the office manager what he thought could be wrong with his vehicle and how much repairs to his vehicle would cost. The staff member advised Mr *** with what engine he had in the vehicle the repair on the turbo could be upwards of $15,000.00 however, due to the nature of the other information Mr *** had given staff, there could be a lot more damage to the engine itself and repairs for everything could come closer to $30,000.00 to $40,000.00 depending on what all occurred when the engine would not shut down. Mr *** was checked in to the Motel 6 at approximately 1830 hrs, 06-17-2020.
On the morning of 06-22-2020, *** Center of Indianapolis was called at 0941 hrs, to have a tow truck come to place Mr ***’ tractor into the physical building at Major Mechanic. A tow truck was requested to place the vehicle in the shop because the owner of the business, ***, did not want his shop manager, ***, or any other mechanics to start the vehicle to pull it into the building due to the nature of the description on what happened to the vehicle while being driven.
Once the vehicle was placed in the building, the vehicle was looked at for the turbo issue only as Mr *** requested, it was advised at that time to Mr *** that he should have the mechanics also look at his engine to make sure there was no further damage to the vehicle. Mr *** asked for an estimate on the repair of the turbo only. While calling and checking for pricing on parts for the estimate on the vehicle, office manager, was speaking to a parts rep from *** Engines in Indianapolis, as he was getting the parts list together during casual conversation the parts person at *** stated, I sure hope the guys engine didn’t run away on him because he kept driving it. The office manager told the parts guy what happened with the engine not shutting down and the parts person at *** stated the driver was in a world of trouble because he let the engine ‘run away’ on him.
Once all pricing was done and an estimate written, Mr *** was called and told his estimate on repairs to the turbo would be $14,000.00. He was again advised by the owner to have us hand test the engine to see if there was further damage to the engine of the truck. This would be done by hand because if there was damage beyond the turbo we would not start the engine to prevent causing more damage. Again at this time Mr *** refused the engine check and authorized Major Mechanic to fix the turbo only.
Once repairs to the turbo were complete on 06-24-2020, Mr *** was called and advised the turbo repairs were done and we were able to complete the job for $10,800.00, $3,200.00 under the estimated cost of repair. Mr *** was pleased with this and the office manager then went to pick Mr *** up from the Motel 6 where he had been staying during repair.
When Mr *** arrived back at Major Mechanic he came to the office to settle payment. He advised the office manager his company would be picking up $7,800.00 of the repair work thru a company loan, thus leaving $3,000.00 owed personally by Mr ***. As per policy of Major Mechanic since Mr *** did not have his physical debit/credit card on his person a picture of both the front and back of the card had to be either texted or emailed to the owner of officer manager, the card had to be valid and associated with the name of the person paying. The card picture was texted, by Mr *** himself, to the office manager with the understanding $3,000.00 would be charged to Mr ***’ account. Since settlement for the work completed had been arranged, Mr *** was asked to step to his truck by the owner of Major Mechanic. At this time Mr *** was advised his engine had serious damage to it due to being driven so long after the initial turbo issue occurred. Mr *** was shown the oil pan from when the oil was drained from the engine and shown there was approximated to be far less than one gallon of oil in the engine when brought into the shop. Mr *** was told at this time because he continued to drive the vehicle he had ran the vehicle out of oil, causing the engine to essentially burn internally and also was the reason he noticed the smoke color changed from black to white.
Mr *** was advised as an on the spot estimate the further repairs to his vehicle could cost upwards in the amount of $30,000.00 and this was not an official estimate of repairs until the mechanics could get into the engine of the vehicle and see what all was wrong with the vehicle. Mr *** stated he understood and would have to call his company, ***, to see if he could get his loan thru his company for a larger loan amount. Mr *** went over to his vehicle and was on the phone for some time. After several hours had passed, being that it was a hot day out and the vehicle was inoperable, office manager, went to the vehicle to check on Mr ***. After knocking on the door several times and calling out his name with no response, shop manager was asked to enter the truck to check on Mr ***, in case Mr *** was laying down in his sleeper area another male was to enter the truck. Upon entry of the truck it was found Mr *** was not there, he had taken his personal bag of items from the truck, and had also taken all his personal keys from the keyring and only the key to the truck was left.
There were several attampts made by both the office manager and owner, to contact Mr *** by phone and text. No calls were answered or text messages responded to. Mr *** was not heard of again for two business days and not until the end of business on that day, 06-26-20. The purpose and nature of that call was only to inquire about why we charged him the $3,000.00 for the worked completed on his truck. He did not ask the status of his truck, nor did he advise if he would be authorizing any further work to his truck. Since this time Mr *** has only been heard from one other time and that was to adivse Major Mechanic he would be seeking legal advice or contacting the Revdex.com of Indiana about the payment of $3,000.00 charged to his authorized method of payment. On 07-08-2020, the trailer belonging to *** was released to another driver and the tractor cab still remains on our lot. A mechanics lean process has been started on the tractor cab belonging to Mr *** for the length of time it has been left on our property with an unpaid balance.
Actions we see fit to take in response of the complaint to the Revdex.com are as follows
1) Mr *** completes payment of his invoice balance to Major Mechanic and has the vehicle in ‘as is’ condition towed off the property.
2) Mr *** completes payment of his invoice balance to Major Mechanic and authorizes repair of engine by Major Mechanic with prepayment of repair required.
The vehicle is not to be accessed or taken from the property of Major Mechanic until balance is paid in full for services completed, plus daily storage at the rate allowed by the state of Indiana from date of completetion.
If you have any further question about this situation or require documentation of facts listed please feel free to reach out by mail, email, or phone.
Sincerely,
Michael ***
Major Mechanic Services LLC
3015 Chase St
Indianapolis, In 46217
317-242-9169
[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
May I please address the statement Major mechanic made against me. First and foremost I only call the police I never call the fire dept. This is all fabricated. Upon arrival I explained that my truck lost acceleration and as I was pulling off the interstate the revied up to 2500 RPM and when I switched off the truck or ignition it continue to run at a high RPM for over five minutes. When I saw smoke and coolant, and oil spewing from my truck I call a toe truck and Major Mechanic.
I really didn't know what was going on with my truck at time, yes I ask could it be the turbo but we didn't discuss the motor.
Major Mechanic only discuss with me that the that the turbo and oil cooler must must be replaced. And that was the problem. When they sent for me and said that the truck was completed they're sending someone to pick me up.
After I arrived my truck wad still in the shop and luggage in the truck. The mechanic said it was ready and he would pull it out. I go inside to pay and call my sister to send a picture of my credit card to major mechanic. While waiting the mechanic call me out of the office. And show me how much oil came out of the turbo and I ask there's a new turbo on now why are you showing me the oil now. He then said let us go out to the parking lot where he had park the truck.
I want you to listen or hear this meaning the engine was knocking I asked is the truck driveable he said no then I said if it not driveable it isn't fix. I am not going to pay $10800 dollar for working on My I agree to pay you to fix my truck. He then said it could be to $25000 more to get it right. I said no. We agree to fix the tuck for 10800. I left the premise went back to the motel.
Later that day around 1600 I received and email from them that they need the money for repair, and they will also forward a copy to ***. They then too k $3,000 off my card. With out my permission.
Regards
Please see attached document.