MAK Group, LLC

Good Day,East Coast Nissan was sold to Auto Eastern Nissan in February of Auto Eastern continued to offer any East Coast Nissan client Free for Life Services for one year after they acquired the Nissan StoreAs of March 01, 2016, they still offer the Free oil change portion when a major service is being performed and they have also extended a discount on the basic oil change for previous East Coast clients The new owner has opted out of the Free For Life Program as of March 01, East Coast is no longer a Nissan facility we only sell and service new and preowned Volkswagens Should you have any further questions or concerns please feel free to reach out to me.We apologize for any inconvenience this may have causedWe cannot control the programs the new owners offers and acceptsSafe Driving, [redacted] East Coast VW [redacted] ***

The dealership did come to an agreement that is satisfactory to myself and my son the owner of the carWe thank you for your assistance in getting this situation resolved.?

This complaint is against Auto Eastern Nissan Please forward to them You have sent this complaint to East Coast VW in error Thank you in advance for your anticipated response in removing East Coast VW from this complaint Should you have any questions or concerns I can be contacted at: [redacted] [redacted]

Please be advised this complaint belongs to Auto Eastern of [redacted] . East Coast Auto Mall sold the Nissan Franchise in February of 2015. Kindly forward all concerns to: [redacted] ***... [redacted] Also please remove East Coast Auto Mall from this complaint. Thank you in advance for your anticipated cooperation.Maritza Acosta East Coast Auto Mall

I spoke to Mr*** yesterdayWhat he forgot to mention is that we had the vehicle advertised for $9995, and he only paid $(almost $discount), the vehicle is a (years old) and was sold with days/miles PowerTrain Warranty Only, and AutoEastern Nissan kindly offers a
hours Return Policy, no questions asked.After Mr*** and his son test drove the vehicle, the only issue they found was one of the vents was stuck, which I offer to repair at no cost to Mr***, I personally asked him to bring the vehicle the next dayNeither him or his son Christopher mentioned anything else (the gear shift was not loose at time of delivery, driving habits may cause vehicles/parts to breakdown)Our multi-point inspection DID NOT miss any issues, they happened days later while being in their possession.Unfortunately, our Return Policy does not cover vehicles hours later.I did tell Mr*** I would contact my superiors and see what could be worked out to help resolve the problem but at no time I gave him a time frame of one hour.After getting permission from my superiors, in my phone call to Mr***, I offered him to pay for half of the repair, which he happily agreed and said he would see when his son can bring the vehicle over for repairI pointed out that if he continues to drive the vehicle without the necessary repairs, other issues may arise and we will not be responsible unless is under the PowerTrain WarrantyI haven't heard from him yet, my Service Department has not received any calls from him or his son neither.If I can be of any other assistance, please feel free to contact me

Complaint: ***I am rejecting this response because:Communications were made regarding the first non-residental plate that expired on September 26, See attached photoPhone calls had been placed regarding a second plate because the expiration date was on a Saturday and business was closed on SundayPoor communications from the dealership not even advising how long the registration would take for out of town plates even until this dayThe dealership should have known about the delay and already have had a second plates ready for meI do live out of state and telling me to get a ticket was not acceptable to me at the time, hence the Revdex.com complaint*** and I requested responses reqarding the status of the plates and DID receive the run around (delay at DMV)Gloria - finance manager was not even involved at the times of calls the calls to the dealership inquiring about the plates or for the re-issuing of plate for her to go over and beyondSecondly, over and beyond is what is required after purchasing a 26k vehicle and the paper work whether at the bank or the DMV is not yet in order after days? If I did not receive the secondary plate on Saturday September 27, 2015, then YES I would have had to place the car in storage according to ** State road lawsThat is what the claim stated not that I did place it in storage and was looking for reimbursementGloria left a message accusing me of claims without speaking to meI had not spoken to her since September when she requested the title for the other trade in vehicleTherefore, I am being called a liar based on my experience and lack of service?As of today, October 2, I may have another temporary plate that will expire October however the dealership has not called to even indicate what the delay is for and when to expect the paperworkI guess I will have to pay another $toll for the bridge to retrieve the registration or another temp plate when that time comes? But I guess these little expenses will continue to come out of my personal budget after signing a contract with Auto Nission of Eastern , and dont complain about it? Is this justifiable? ** DMV would have already issued the documentation for both vehicles.What is the status of the registration? How much longer? No customer service (yet indicate over and beyond)If the service was good from start to finish the claim would not be placedThe bank note is due 10/and still worried about registration.How will this be resolved? Regards,*** ***

My name is Robert C, I am the General Sales Manager at AutoEastern Nissan of Englewood Cliffs N.J. I received a copy of your email addressed to *** *** (she does not work for AutoEastern Nissan of Englewood Cliffs). I wanted to immediately answer your letter. I started working at AutoEastern Nissan of Englewood Cliffs on October 4th, 2015. I became aware of Ms***’s issue shortly thereafter. I personally spoke with Ms*** on the telephone and invited her in to the Dealership to resolve the issue so she could continue to drive and park her vehicle safely in *** *** (as well as anywhere else). Ms*** came in and has been issued a temporary registration for her vehicle so she could continue to drive her car while I resolved the issues involving her Motor Vehicle work. Ms***’s Motor Vehicle issues have been resolved and the correct paperwork has been submitted to *** *** Department of Motor Vehicles and will be completed shortly. I have no problem reimbursing Ms*** ONE $fee for the toll when she picks up her License Plates and Registration. I will need the toll receipt and Ms*** must pay the dealership her outstanding balance due. Please feel free to contact me directly if you need any additional information, I can advise you when the Motor Vehicle work is complete for Ms*** if you like Respectfully Robert C General Sales Manager AutoEastern Nissan of Englewood Cliffs N.J***

Please be advised this complaint belongs to Auto Eastern of *** ***. East Coast Auto Mall sold the Nissan Franchise in February of 2015. Kindly forward all concerns to:*** ***
*** ***
** *** *** ***
***
***
***
*** *** ** *** ***
*** *** *** *** *** ** ***
*** *** *** Also please remove East Coast Auto Mall from this complaint. Thank you in advance for your anticipated cooperation.Maritza Acosta East Coast Auto Mall

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They claimed the Nissan Franchise was sold to "Auto Eastern of *** ***" on February Revdex.com does not have that name in the list of the businesses and apparently there is no room for my complaint
Regards,
*** ***

The dealership did come to an agreement that is satisfactory to myself and my son the owner of the carWe thank you for your assistance in getting this situation resolved.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever to be noted that a an incomplete business transaction mileage fees at cents for miles should also be includedWasting my time and taking time off work for inconsistanciesIn addition, a registration of plates/transferIncorrect usage of words as if the dealership was getting new plates for the Rogue in fact that was not the transaction of paperworkLeaving me message of an untrue balance owed for two vehicles when I only owe fees for one vehiclesounded threatening about the about funds that *** *** owed to the dealership.I also will be opening another claim under a different case because the Auto loan still has not been paid to this dateI have been given the run around regarding the payoff check being sent to ***As it stands *** is charging me a $late fee that the dealership now owes me including a letter to the CREDIT AGENCY to disregard any late payment infractions to my credit score that will be pending this monthThis is a travesty!Im responsible for 13k that I no longer ownWith no response and lack of efforts from this dealership and everything seems like they are do you a favor by cleaning up their own mess
Regards,
*** ***

Good Day,East Coast Nissan was sold to Auto Eastern Nissan in February of 2015. Auto Eastern continued to offer any East Coast Nissan client Free for Life Services for one year after they acquired the Nissan StoreAs of March 01, 2016, they still offer the Free oil change
portion when a major service is being performed and they have also extended a discount on the basic oil change for previous East Coast clients. The new owner has opted out of the Free For Life Program as of March 01, 2016. East Coast is no longer a Nissan facility we only sell and service new and preowned Volkswagens. Should you have any further questions or concerns please feel free to reach out to me.We apologize for any inconvenience this may have caused. We cannot control the programs the new owners offers and accepts. Safe Driving,*** ***East Coast VW*** *** ***
*** *** ** ***
*** *** ***

My name is Robert C, I am the General Sales Manager at AutoEastern Nissan of Englewood Cliffs N.J. I received a copy of your email addressed to *** *** (she does not work for AutoEastern Nissan of Englewood Cliffs). I wanted to immediately answer your letter. I started working at AutoEastern Nissan of Englewood Cliffs on October 4th, 2015. I became aware of Ms***’s issue shortly thereafter. I personally spoke with Ms*** on the telephone and invited her in to the Dealership to resolve the issue so she could continue to drive and park her vehicle safely in *** *** (as well as anywhere else). Ms*** came in and has been issued a temporary registration for her vehicle so she could continue to drive her car while I resolved the issues involving her Motor Vehicle work. Ms***’s Motor Vehicle issues have been resolved and the correct paperwork has been submitted to *** *** Department of Motor Vehicles and will be completed shortly. I have no problem reimbursing Ms*** ONE $fee for the toll when she picks up her License Plates and Registration. I will need the toll receipt and Ms*** must pay the dealership her outstanding balance due. Please feel free to contact me directly if you need any additional information, I can advise you when the Motor Vehicle work is complete for Ms*** if you like Respectfully Robert C General Sales Manager AutoEastern Nissan of Englewood Cliffs N.J***

In regards to the complaint, on Sat., Sept26th around? 11am, Ms*** along with ***, another customer that purchased a vehicle, both came in for a second Day Non-Resident temporary plateMs***'s first temporary plate did not expire until Sept27th., but because she lives in
*** *** and because we are not open on Sundays, I went over and beyond to issue her another Day Non-Resident tempSo the part with the storage fees, her being left without a vehicle, and so forth is UNTRUEI even have the proof of issuing her another temporary plate and a copy of her first temporary plate which shows the expiration date of Sept27,

Complaint: ***I am rejecting this response because:Communications were made regarding the first non-residental plate that expired on September 26, See attached photoPhone calls had been placed regarding a second plate because the expiration date was on a Saturday and business was closed on SundayPoor communications from the dealership not even advising how long the registration would take for out of town plates even until this dayThe dealership should have known about the delay and already have had a second plates ready for meI do live out of state and telling me to get a ticket was not acceptable to me at the time, hence the Revdex.com complaint*** and I requested responses reqarding the status of the plates and DID receive the run around (delay at DMV)Gloria - finance manager was not even involved at the times of calls the calls to the dealership inquiring about the plates or for the re-issuing of plate for her to go over and beyondSecondly, over and beyond is what is required after purchasing a 26k vehicle and the paper work whether at the bank or the DMV is not yet in order after days? If I did not receive the secondary plate on Saturday September 27, 2015, then YES I would have had to place the car in storage according to ** State road lawsThat is what the claim stated not that I did place it in storage and was looking for reimbursementGloria left a message accusing me of claims without speaking to meI had not spoken to her since September when she requested the title for the other trade in vehicleTherefore, I am being called a liar based on my experience and lack of service?As of today, October 2, I may have another temporary plate that will expire October however the dealership has not called to even indicate what the delay is for and when to expect the paperworkI guess I will have to pay another $toll for the bridge to retrieve the registration or another temp plate when that time comes? But I guess these little expenses will continue to come out of my personal budget after signing a contract with Auto Nission of Eastern , and dont complain about it?? Is this justifiable?? ** DMV would have already issued the documentation for both vehicles.What is the status of the registration? How much longer? No customer service (yet indicate over and beyond)If the service was good from start to finish the claim would not be placedThe bank note is due 10/and still worried about registration.How will this be resolved? Regards,*** ***

This? complaint is against Auto Eastern Nissan.? Please forward to them.? You have sent this complaint to East Coast VW in error.? Thank you in advance for your anticipated response? in? removing East Coast VW from this complaint.? Should you have any questions or
concerns I can be? contacted at:*** *** ***
*** *** ** *** *** ***? *** ***?

In regards to the complaint, on Sat., Sept. 26th around 11am, Ms. [redacted] along with [redacted], another customer that purchased a vehicle, both came in for a second 20 Day Non-Resident temporary plate. Ms. [redacted]'s first temporary plate did not expire until Sept. 27th., but because she lives in...

[redacted] and because we are not open on Sundays, I went over and beyond to issue her another 20 Day Non-Resident temp. So the part with the storage fees, her being left without a vehicle, and so forth is UNTRUE. I even have the proof of issuing her another temporary plate and a copy of her first temporary plate which shows the expiration date of Sept. 27, 2015.

I spoke to Mr. [redacted] yesterday. What he forgot to mention is that we had the vehicle advertised for $9995, and he only paid $7103.27 (almost $3000 discount), the vehicle is a 2005 (10 years old) and was sold with 60 days/2000 miles PowerTrain Warranty Only, and AutoEastern Nissan kindly offers a...

72 hours Return Policy, no questions asked.After Mr. [redacted] and his son test drove the vehicle, the only issue they found was one of the vents was stuck, which I offer to repair at no cost to Mr. [redacted], I personally asked him to bring the vehicle the next day. Neither him or his son Christopher mentioned anything else (the gear shift was not loose at time of delivery, driving habits may cause vehicles/parts to breakdown). Our multi-point inspection DID NOT miss any issues, they happened days later while being in their possession.Unfortunately, our Return Policy does not cover vehicles 96 hours later.I did tell Mr. [redacted] I would contact my superiors and see what could be worked out to help resolve the problem but at no time I gave him a time frame of one hour.After getting permission from my superiors, in my phone call to Mr. [redacted], I offered him to pay for half of the repair, which he happily agreed and said he would see when his son can bring the vehicle over for repair. I pointed out that if he continues to drive the vehicle without the necessary repairs, other issues may arise and we will not be responsible unless is under the PowerTrain Warranty. I haven't heard from him yet, my Service Department has not received any calls from him or his son neither.If I can be of any other assistance, please feel free to contact me.

This complaint is against Auto Eastern Nissan.  Please forward to them.  You have sent this complaint to East Coast VW in error.  Thank you in advance for your anticipated response in removing East Coast VW from this complaint.  Should you have any questions or...

concerns I can be contacted at:[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However to be noted that a an incomplete business transaction mileage fees at 57.5 cents for 8.3 miles should also be included. Wasting my time and taking time off work for inconsistancies. In addition, a registration of plates/transfer. Incorrect usage of words as if the dealership was getting new plates for the Rogue in fact that was not the transaction of paperwork. Leaving me message of an untrue balance owed for two vehicles when I only owe fees for one vehicle. sounded threatening about the about funds that [redacted] owed to the dealership.I also will be opening another claim under a different case because the Auto loan still has not been paid to this date. I have been given the run around regarding the payoff check being sent to [redacted]. As it stands [redacted] is charging me a $25.00 late fee that the dealership now owes me including a letter to the CREDIT AGENCY to disregard any late payment infractions to my credit score that will be pending this month. This is a travesty!. Im responsible for 13k that I no longer own. With no response and lack of efforts from this dealership and everything seems like they are do you a favor by cleaning up their own mess.
Regards,
[redacted]