Makayla's Home Improvements

In Response to this complaint let me first explain our towing contract.  Our company was contacted by [redacted] Apartments in June 2015 to enforce the parking regulations for their complex.  The apartment complex was having issues with residents having more than one guest with a car...

taking up the parking spaces of other residents.  In order to help control the parking issues the complex issued parking stickers to all residents for their vehicles, and notified them of the parking rules.  We have a contract with the apartment complex, and we also hold a [redacted] City Business license.  We are to tow after 10pm Monday through Sunday any vehicle that does not have a parking sticker or temporary parking pass displayed in the window.  Our signs are posted at the front entrance of the complex, and on the wall of the leasing office. The complaint is from a resident that understands the parking rules and regulations, and who has had a car towed once before due to the same issue.  The resident was not outside when her car was hooked to a snatch lift truck, and at no time did an employee stand between her and the vehicle.  The resident called the number as soon as the car was taken out of the complex.  She was explained how much the fees were, and she understood fully how to obtain her car.  There was never a time any information was withheld and in fact the leasing office has all of our information as well.  This resident called our office after 9:30pm on 5/8, 5/9, and 5/10.  On 5/10 we had to contact the [redacted] County Sheriff due to this resident.  The resident was once again explained by the officer our business hours, fees, address, and the officer verified our business.  An hour after the [redacted] County officer left I was phoned by an [redacted] County officer who was stating that the resident had called them because of the same issues.  I explained to the officer that [redacted] County had just explained everything to her just an hour prior.  This resident was well aware of the rules, and our location.  As of today, the vehicle has been returned.  We were contacted by the residents father who was the legal owner of the car, and there was not a problem.  The father paid the impound fees and the car was returned.