Make-A-Wish Foundation of Utah, Inc.

*** I appreciate the return response from the ClientAs I stated in the first letter in response to Mr***s claim that JR Putman promised him to be under 6% was never in writing and I believe it was probly discussed but only if they wanted to do the BPI energy program and replace the ducts at that timeThey chose not to and may be a bit confused in the differenceIt by no means was a “dooping” as MR***s implies, he has taken it on himself to blow us up on multiple web sites with the continued slanderI myself at no time ever in any conversation called Mr*** an it, he reminded me on several occasions of he and his wife’s intelligentHe then let me know her IQ score, so I respect their intelligent level and is why I asked why him on several occasions why he did not make sure the 6% verbiage was not on either contractsJR Putman has went far and beyond along with eh testing company at no additional charge to try and get it under 6%, but with the old ducting it could not be achieved. *** ***Operations Manager*** *** *** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I consider this complaint resolved, the business handled everything except the itemized list but i'm not going to worry about itI want to drop everything and thank you so much

*** from Putman left me a voice mail stating they did not make withdrawls from by bank account in October or NovemberI called Revdex.com on 12/and was instructed to send bank account copies of the withdrawls to Revdex.comThey are enclosedAlso enclosed is a letter and an email sent to PutmanThank you, *** *** ** ***Please see attached

I am rejecting this response because: He appreciates the return response? Really, you appreciate that fact that we've called you a fraud and liar? A bully and a cheat? Strange, because it’s contrary to my experience? The fact is, Mr*** behavior in this matter has been nothing short of what any common bully in the playground would doWhen confronted by an issue or issues in this case that he was unable to make right he became flustered and turned to name callingIt's recorded as I have already statedMr*** doesn’t answer any of the questions that were brought up? I have already mentioned that we never thought we would need to write it on the contract as *** the salesman promised us that our duct work was in excellent shape and we shouldn't have a problemWe shouldn't have a problem -- That's pretty straight forwardWhy would we want to write that on the contract at that pointWE WERE PROMISED ALL WAS WELL! Once again, I may have mentioned this before, we only found out that there was a problem after they installed the system and *** came out to do the test*** with *** said that they were over 20% when they came out that first time and that they only needed to get below 15%My wife and I said, "No, *** with JRPutnam assured us that our duct work was in very good shape and that they (JRPutnam) would get it below 6%Mr*** drones on about our being confused and not taking the BPI energy programBut here's the thing, these guys lied to us and misrepresented what they were going to doHis rambling on about intelligence etc is just smoke and mirrors, he is not answering those important questions that we brought up earlier? He can't justify what they did and he would have you believe that our not writing 6% on the contract negates them from a verbal contractWell, it's my understanding that it doesn't and we will soon find outWe have someone looking into that right nowAlso, my wife and I are simply stating the facts about how we feel we were treatedIs it not our constitutional right to free speech? Are we not afforded the right to speak our minds when something like this happens? They put us in this position, Mr*** put his company in this position and we're not finished telling our storyEvery person I meet, anyone who even mentions HVAC or JRPutnam will hear this storyThey'll lose scores of deals, tens of thousands of dollars in business because of the what happened and the way Mr*** treated my wife and I Thank you for your time Mr***, please advise us of what the next steps are regarding this matter. We appreciate your time and effort *** ***

We have been in communication with the client throughout this processWe spoke to the client on the 19th of August in which we came to an agreement.(Refer to previous letter)We didn't receive a letter from the attorney until the following Monday the 22nd,after everything had been resolved.I feel hiring a lawyer was not necessary being that we have and are responding
The smart vent system is proprietary to Buetler.This is why we told the client that we would pay for them to get it hooked back up
The Discharge sensor is not required and is optionalIt is not recommended in this application
The other part is a pan switch,also optionalWe would be more than willing to come back out and install that pan switchThis is not required per code

I spoke with you on the phone, my name is [redacted], I'm the call center manager over here at JR Putman. I have been looking into this account after we spoke, If this client is mistaken and I am working with my accounting manager and we just checked the automatic withdraw and nothing was wrong there, We...

are checking with our bank right now to make sure nothing has happened incorrect on the backside. The client called in October 10-16-17 and we cancelled all memberships for him. If something was handled improperly I will get it take care of today.Thank you for calling and letting me know.

Hello [redacted],we are looking into how this happened. The accounts were cancelled and it doesn’t show anything posted in our system for those months. I have met with my accounting manager and he is taking a deeper look into this and how it could’ve happened. I have already submitted the refund request to my accounting manager, we will see what he says after looking deeper into this. Again, I do apologize about this situation, we usually just put the refund request in if there were any mistakes by us, but our system wasn’t showing the charges from those months, if it had we would’ve immediately put in the refund for you. I hope with the request being put in makes the situation better, if there was anything else please give us a call and I will get you taken care of immediately. We hope you well in your future endeavors.Sincerely,[redacted]

I am rejecting this response because:This letter is in regards to our complaint submitted on 08/16/2016 against J.R. Putman, Inc.The smart-vent is still not working. We will advise you when it is hopefully working. Unfortunately we had to get a lawyer and the Revdex.com to get this resolved. We are very disappointed in J.R. Putman, Inc.Thank you[redacted]

Company states: None of the units were marked. Our client was in a condominium which there are many units that are not marked. The only way to determine is that we look at the control panel to determine which unit it belonged to. As our senior tech opened up the control panel, Jan came by and asked...

what we were doing to her panel. The tech explained that they are servicing a unit and needed to know which one it belonged to. We put the panel back on. She called within the last month and said our guy worked on our unit by mistake and our unit is not working now. We said that we will come out and if it is something that we did we will repair it at our cost. We told them that if it is not our fault we will have to charge for that. She later said that she was going to have another company come out and send the bill. The second company made claims that we removed and parts were wrong. He of course charged her several hundreds of dollars. We did not touch or even work on her unit. We suggest contacting the other company to service her unit.

August 19, 2016
 
Dear Mr. [redacted],
 
Per our conversation today, Friday, August 19th,
2016, here is the requested letter and monies discussed.
JR Putman has full knowledge of the repair [redacted] will be
making to the Smart Vent system on the HVAC system installed on...

June 10th,
2016 by JR Putman.  This authorized
repair will not void the 5 yr labor and 10 yr parts warranty on the JR Putman
equipment installed on June 10th, 2016 (client is still required to
maintain proper maintenance on the system as outlined in the manufacturer’s
warranty guidelines). After repairs are made by [redacted], they will be the
responsible contractor in regards to the Smart Vent, including but not limited
to any future repairs, warranties, service work, etc..
Enclosed is check # 11709 for the agreed upon amount of $565
discussed with Mr. [redacted] on Friday August 19th, 2016, which
includes returned filters ($99), previous repairs to old system credited
towards the purchase of your new system ($377) and a reimbursement for [redacted]s
diagnoses of the Smart Vent ($89).  JR
Putman acknowledges the future amount that will be owed to Mr. [redacted] for
the actual repair Beulter will perform on the Smart Vent in the near future.
This amount will be sent when work is completed and JR Putman receives the
[redacted] invoice from Mr. [redacted].  Per
the conversation between [redacted] (JR Putman Operations Manager) and Mr.
[redacted], it has been agreed upon by that the enclosed check along with the
reimbursement of the near future [redacted] Smart Vent repair, will satisfy all
monies owed to Mr. [redacted] by JR Putman.
 
We thank you for your business and we apologize for any
inconvenience this may have caused.
 
 
Sincerely,

I am rejecting this response because the Salesperson said we had to sign the agreement on the original day he came  ut if we wanted the discount and if he didn't hear from us the next day we were obligated to move forward. The idea that they would not hold the installation date is funny. They in fact asked us to move that day forward. One of the reason's we are upset is that we feel that they pressured us to move forward and then when they couldn't get the system below 15% kept blowing us off for 5 - 6 days and then again 8 days after that when they came out the third time. Hurry to get it installed, but then wouldn't finish the job?  The 6% question is one of the most important to my wife and I. We took notes regarding everything that was said by [redacted] the Salesman. He looked at both the duct work and in the attack and said quote, "Your duct work looks terrific, I don't see a problem. We'll get it under 6%" He never mentions to my wife or I anything about 15%? The strange thing to us is we questioned [redacted] on the fact that we thought 6% seemed like a pretty high number lot. This would and should have been the perfect time for him to expand on 15% CA State Law, but he never did. He explained that 6% is a very low amount and based on our ductwork we wouldn't have a problem. No one ever mentioned BPI or any of that type of thing. I don't doubt that they're complaint with 24 HERRs but [redacted] never went over that. They only told us about replacing the existing duct work AFTER they installed the system and couldn't get it under 15% three separate times. The fact of the matter is we were told one thing and got something very different. While I agree now that we should have written on the contract that they would get the HERRS duct testing under 6% why would I write that down if [redacted] the Salesperson promised us that it was not an issue and we were good to go. After answering our questions about the 6% he never brought it up again until after the system was in. Once again, the system was already installed when the 6% question came up and it was [redacted] at [redacted] testing guy who was the one who brought it up with my wife and I? He was the one who told us that they ([redacted] and J. R, Pitman) only had to hit 15%. I think Mr. [redacted] confuses asking pointed questions regarding the installation of our system and berating his office staff. This is just not accurate. I'll usually ask to speak to a supervisor if that person is not answering my questions in an intelligent way or I don't feel I am being treated unfairly but don't confuse that with berating anyone because that's not something that I will do. All of their calls are recorded but he'll never let you listen to any of them. If you did you would come away saying Mr. [redacted] was a gentleman on the phone and acted as any consumer would after spending $11,000 on a system that didn't work properly for over three weeks and still is not the system that was promised. The last conversation with Bill [redacted] occurred and was recorded on Tuesday July 6th at 1:58 pm. If you want to know who berated whom they can provide you a copy of that phone call. The fact is [redacted] has a temper and when backed into a corner where he can't answer a simple question distinctly loses that temper. To add insult to injury this guy calls me an it multiple times multiple times  and I finally just hung up. I gave up trying to talk with him or dealing with J. R. Putman. They have my $11,000 and once again I feel like I don't have the system that they promised me. Service so good, you'll tell your mother ... it's not true! I feel like we were duped and as a consumer I reached out to you to tell you as much. Do I think that J. R. Putman will get in trouble for this type of behavior. Probably not, but I know what happened to my wife and I and wanted you to know it as well. Respectfully, I know you're a private company and are paid by the same people who you rate. I hope that you seriously take what I've said into consideration and give me a fair shot.  I thank you for your time. [redacted]

Hello [redacted], I hope you are having a good day. I do see that we were out to the home on April 4, 2017 having a tune up done and at that appointment you signed up for the club membership for 12.95 each month. We did have the option for a 1-year prepaid membership or a perpetual plan that you can...

setup how you see fit, with card or direct connection to bank accounts. I do have the membership application in which you filled out choosing our silver membership, there is nothing in our membership applications that state you must be in the agreement for 1-year, I do apologize about this situation and how it was handled. This is not how we handled ourselves or how we take care of clients, I have been the one who handles cancellations, and this is not how we handle our cancellations, you didn’t have any repairs or discounts for the time you were with us, in a situation like this we just take your information and get the cancellation processed. I again apologize how the situation was handled by [redacted], but she is no longer in a position with us to do so again. I have spoken to you about the situation and I’m happy to get this handled for you, I have already submitted a request to my accounting department about the refund and that is getting processed and will be sent out to you with a formal letter for you. If there is anything else that I can do please let me know.

Please see the following documents authorized by the Client, there is a new proposal that we took out to Mr. [redacted] due to pricing comparison to other companies. Mr. [redacted] states he was pressured but we did not install the system till almost a week after our initial visit. We informed Mr. [redacted] we...

would not be able to hold his install date that he had scheduled a week earlier past the date scheduled for. As for the 6% sealing of the ducting our Representative never verbally promised nor did he put it on the contract that Mr. [redacted] signed. When contacted by the Client about his concerns I informed him that we do not seal ducting under 6% unless we are doing the BPI home performance/ rebate program. We are compliant with all title 24 HERRS testing in compliance to getting all applicable permits signed off. Mr. [redacted]s homes ducting is under 15% as per title 24 compliance. Mr. [redacted] was also informed the only way we could get ducting under 6% he would have  to replace the existing ducting, he chose to leave the existing ducting. Every time Mr. [redacted] called into the office he berated the office staff as well as myself, reminding us how smart he and his wife are. I asked him on several occasions that if the 6% sealing of the ducting was so important, that why he did not make sure it wasn’t on both the proposals he authorized? He got upset as if I was questioning his intelligence. The inspections as well as a final attempt from the HERRS testing company and our employees were scheduled to go back out to the [redacted]s home to try and get the leakage closer to the 6% out of good faith and Mr. [redacted] got upset cause it was scheduled out till the 19th, this was the date that Mrs. [redacted] chose. I informed Mr. [redacted] about the scheduling and all he did was berate my office Ladies and blame them for being incompetent. As of today we have taken care of all our contractual obligations to the [redacted]s, JR Putman has acted in good faith as well have fulfilled all obligations per its contract with the [redacted]s. Please let me know if you have any further questions or concerns, Thank you and have a great day. [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.