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Make Canvas Prints Reviews (1)

Review: I have to submit a complaint against this company for the sheer principle of the matter. I purchased two separate 12x16 canvases from make canvas prints and I have to say that initially I was so excited when I found this website because there are very few online websites where you can create a text only canvas. I wanted to make one for my daughters graduation class and as a gift for the principal. I made only one so I could see the finished product and if it were something I would consider ordering for the entire class. Well it was very nice but I wanted to make some changes to it in the hopes of appealing to the entire school as opposed to the senior class only. I also had contact with a woman by the name of [redacted] in order to see what kind of a deal she would give me to place a large order. I wasn't entirely pleased with the deal she gave me and it did not exclude the shipping costs which I was really hoping to waive because the cost of a 12x16 is $39.95 and shipping charges are $6.99 which brought the total cost for one to $46.98. I made the second one and when it arrived I noticed the back of the canvas was not cut to fit the wood frame and neat looking like the original one I ordered. In my opinion it looked very sloppy. I sent an email to [redacted] expressing my dissatisfaction and she basically said there was nothing she could do and that each person making the canvas has their own style. My complaint is they should have a standard to adhere to, to ensure 100% customer satisfaction. She would not address my concern but only to say that because there was no damage to product or defect that she could not refund my money or redo the canvas. Had she handled this in a more professional manner I wouldn't even be filing this complaint but I am tired of these online companies treating their customers this way. They do not hold themselves accountable at all when it comes to their products. My thing is I was planning on making a large purchase and I couldn't possibly do business with them now.Desired Settlement: I would have liked to have them redo and/or at least address the back of the canvas. After all this was going to be a gift for a principal of my daughters school and it doesn't look like it was done very professionally. I would like for them to offer me an apology and try and resolve this issue the way a reputable company would do if they honestly valued their customers. Thank you for hearing me out.Sincerely,[redacted]

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Description: Artists - Fine Art

Address: 4275 Executive Sq #200, La Jolla, California, United States, 92037

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