Maker Shop

Ordered backpacks, sally plays and ihascupquake, for my children on sept 1, Waited for a week and a half and requested a status updateOn sept 17, I get an email saying items were shipped but the tracking number is not found on usps.comAbout days later the tracking number says the items were being processes in hong kongIt is now sept 23, and the items are still being processed in hong kong! Worst part is that my children saved their own money to buy the backpacks they likedAlso will be filing a complaint with those youtubersHow can they use this company and rip off their fans?! DO NOT buy from this place! I will be disputing this with my credit card company and lucky I did use my credit card!

I ordered a backpack for my son on August 22, After a week, I went to the web site to find out that the backpacks would be shipping in 10-business days I finally received a shipping email only to find the tracking number supplied was not valid I started a support request on September 5, and have yet to receive a response I tried calling the customer support number XXX-XXX-XXXX, however, it went to voice mail and the voice mail box is full Truly disappointing as they are the only sellers of YouTuber merchandise and apparently have a long history since their opening in of horrible order fulfillment, customer service and good business practices

Do not shop at maker shop!
Very poor customer service support
We're waiting for our order we placed well over weeks ago
Can not reach customer service at all

Don't order from this place unless you enjoy paying for something you never get

Ordered a pencil case August 29th and have not received a tracking number yet nor have they updated the order status still says processing, if things don't change this week I'll be disputing this on my credit cardMy daughter had been saving money for the back pack and lunch box and I was going to purchase leotards but not after this!!

This company is the only license holder for popular YouTubersOrdered items from their online store, received a receiptOrder was submitted on 12/12/The company's website states all orders made before 12/14/would arrive USPS by 12/25/Today is 1/6/and we have not received our orderWe've not been given a USPS tracking numberWe've submitted two "Support Tickets" on the company's website with numerous follow up requests for contact; no contact from the companyTheir Facebook page is closed to comments indicating we're not the only ones with an issueThe company will not communicate with us about our orderDo yourself a favor, avoid this company

I ordered the item before the start of a new school year for my son on 25th augustI never received any info on the item until the 5th of SeptWhen I contacted them they said they will send me the shipping info once the item goes outReally???You didn't ship the item even after daysThey promise shipping within 5-business daysNow I receive the tracking info on 9/and guess what it's shipping from Hong KongI spent $for buying a lunchbox and I don't receive it for more than a monthNever ever do business with them again

DONT MAKE THE SAME MISTAKE I DID!!!!
I ordered a shirt for my daughter that only this site sells I ordered it on Dec and it NEVER arrived I wrote a complaint to them and they claimed that it would arrive soon (the email was Jan12)Today, JanI still don't have the shirt and they seem to careless
DO NOT ORDER FROM THIS COMPANY!!!!!
They could careless about your order or about what is going on with your order
I will submit a dispute via my credit card and simply cancel the order! It is ridiculous that it takes over days to receive a TSHIRT!

This website says items ship in 3-7 days, and in December said last day for Christmas arrival was Dec 13th (so 12 days max). I ordered a t-shirt November 30th and when I didn't receive any shipping notification within the first week and a half, so I tried to contact customer support. They turned off phone support and made it email only. Then the order status page syopped working. Contacted email support twice, which says to wait 48 hrs, and didn't hear a single response back until 17 days after my order was placed. The response I finally received was "here is your tracking info". No apology, nothing, and the item won't be here in time now for me to give it as a gift on Christmas. Terrible company and customer service, will never order from this site again. STAY AWAY!!!

Ordered 2 backpacks, sally plays and ihascupquake, for my children on sept 1, 2015. Waited for a week and a half and requested a status update. On sept 17, 2015 I get an email saying items were shipped but the tracking number is not found on usps.com. About 3 days later the tracking number says the items were being processes in hong kong. It is now sept 23, 2015 and the items are still being processed in hong kong!
Worst part is that my children saved their own money to buy the backpacks they liked. Also will be filing a complaint with those youtubers. How can they use this company and rip off their fans?!
DO NOT buy from this place! I will be disputing this with my credit card company and lucky I did use my credit card!

My son ordered a Shartards lunchbox from this company, using his gift card and he has not received any communications from the company about shipping. It is now the 8th day since we've placed this order, and according to their website, tracking information would be available within 7 days. In the meantime, my son has been anxiously waiting for his lunchbox and just wants some information. Of course, there is no phone number to call, only an email where they say they will respond within 48 hours. If they are going to ship the lunchbox, then give us our money back. I will be sure to post on social media this experience as well.

I have order a child's backpack 0ver three weeks ago, and the shipping information Web page is still stating that it has not been processed, I have contacted customer care via email and they stated it takes 3 to 5 business day for processing ,as I stated three weeks ago, trying to
contact customer care is the same problem, there is no physical number to call only email,
[redacted]
Shoreham ny