Camelback Toyota ("CT"), as is their habit, has changed material facts. We did have a dispute about the "warranty" which is a separate matter. We consider the warranty dispute resolved. However, we informed [redacted] of CT very clearly that we would continue to dispute being sold a lemon , and we maintain that we were taken advantage of due to our age and gender, and we assured her we'd pursue this. CT's Ms. [redacted] tried to "resolve" this unclosed dispute by actually agreeing that they sold us an unsafe car and tried to sell us another car. We did not want to buy another vehicle before closing out this lemon issue first.We are confident that CT lied about the condition of the car at time of sale, overcharged us because of our gender and age and sold us a usurious financial product (a high interest loan). Ms. [redacted]'s only offer was to try to sell us a new car. She stated, "This car is not safe and we have to get you in a safe vehicle." This was NOT acceptable to us and we told her outright we would pursue this matter with the Revdex.com, Arizona state automotive and finance authorities and through any other channels available. Should we not resolve this through the Revdex.com, we will continue to move forward with our other options and assure Camelback Toyota that age and gender issues will be in the forefront of our complaint.The so-called safety inspection documentation provided by CT does not detail any specific engine systems that were checked. It is outright fraud that CT sold this car as passing a safety check with 4 DIFFERENT threadbare tires on the vehicle, yet deemed it safe at time of sale. What we mean by 4 different tires is 4 different **makes and models**. That is NOT safe and such tire conditions constitutes fraud if they continue to maintain the vehicle was 'safe' at time of sale.We reject that any dispute is resolved. CT engaged in predatory sales practices and continues to do so in lying about this matter being 'resolved.'
My mom and I did go to Toyota, I did in
fact have several conversations with kim at customer relations. However
she is incorrect on several points and was not there for the conversation, that
being said it was my mom, my girlfriend, myself and sam, Sam suggested just
as I stated in my letter that we come back the next day, no credit score
was discussed, I can not talk about what he assumed. I can tell you that
he was trying to roll in an amount to a new vehicle that I did not agree with,
and that is why I asked if they could unwind the deal due to the false
advertising of a certified pre owned toyota, which he declined to do, he would
only let us out of this questionably safe vehicle if I agreed to pay 2667.71
for the balance owed and they kept the new tires that I had just bought for
812.00, I was simply out the cost of the alignment and tires. I
called Toyota and as a consumer, relied on what I was told by the service mgr
of the time,(was advised by kim he was let go), I also told kim there was no
way I could go thru 2/32 of inch in tire tread in 1800 miles (per kims
paperwork she sent was the car was traded on 8/11/2006 mileage of 26005, i
bought the car on 9/03/2016 26100. Sam said on more than one
occasion he did like to use the term "as good as it gets, but you
know" I left this leaving this large dealership feeling cheated is
hardly the way any consumer should feel, when I told kim about issues, while
being checked for the 3rd issue, even Kim said she hoped this would be the last
issue I had, due to having the car 30 days. This very large dealership
should and could have done the right thing, when I told them I was not okay
with them shimming up the rear end on a car I would be paying on for 6 years, I
could not have turned it in this way and it would have gone on carfax
compounding the safety of not only me but whom ever bought the vehicle and
would have reflected on a carfax. When Sam was discussing the possibility
of turning in of a vehicle, for another we were discussing the amount I would
have to roll in, that was before any discussing of credit reports which could
have been run, instead of the hypothetical kim claims he was working with.
This is a dealership who has access to fax and figures. I did
receive a check for 200.00 toward the tires I bought this was when I was
actually keeping the car, not not for when I turning it in, Toyota could sell
this vehicle again and make additional money on the car, while I paid a
residual out of obligation so I was not stuck with an unsafe lemon of a
vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1. The business did not return my calls and did not reply to my emails before one year since the order has passed.2. The invoice included in the package may have contained the name Camelback Toyota but I didn't see it since I gave the package to the technician who did the repair without opening it. The invoice I received in email didn't mention Camelback Toyota.3. The response from the business is not factual - the customer service representative did not speak to me in April. I left a message for him but he didn't return my call.
Regards,[redacted]
I regret that you feel there was any dishonestly on the part of Camelback Toyota, and your salesperson Mr. [redacted]. During our several telephone conversations, which you and I have over the past several months, I clearly explained the coverages in the Mechanical Protection Plan that you...
purchased back in 2011, when you purchased your vehicle at Camelback Toyota. Mr. [redacted] was correct in informing you that any wear and tear items will not be covered under the Mechanical Protection Plan you purchased, his examples may have mentioned just a few items, batteries, brakes and tires. Mr. [redacted] was a long term sale professional with us, but the offer of extended warranties would have been secured when you went to the business Office to finalize your paperwork. Back in late 2011 or early 2012, you would have received a comprehensive brochure from MPP, listing covered components. Just like with any insurance policy, there are items that won't be covered, and with MPP the company that carriers your warranty, has a list of items not covered under the wear and tear inclusions. I have attached the documents of your service history at Camelback Toyota, as you can see the last visit was in February, 2012. You informed us that you use an independent mechanic for all your service needs, and he in fact sent a picture to our service department for a complimentary diagnosis, which we are unable to perform due to the fact the door panel needs to be removed to full diagnosis concern. Actually, he personally could assist by removing the door panel and diagnosing concern and submit for warranty on your behalf, if he is an ASE certified mechanic and chooses to assist you with this process. In regards to the $98.00 diagnosis fee, which entails removing the door panel, I informed you that if in fact the repair is covered under the Mechanical Policy, meaning it is a mechanical failure and not a wear item, the $98.00 will be waived, if the work is performed at a facility that can file a claim with the MPP company. We have a diagnosis fee in place for our mechanics protection, they can sometimes spend several hours trying to diagnosis a customer concern, then the customer goes elsewhere for repairs, the mechanics need to be compensated for their time.In closing, Camelback Toyota will assist you and will pay the $98.00 fee on your behalf. But, I will reiterate that we will only pay for the diagnosis fee. And iffor any reason, the warranty company determines not a covered item, the cost of repairs would be at your own expense, or possibly your independent mechanic could repair for you, once it is determined by our mechanics what the necessary part is need for repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
We would like you to know, Ms. [redacted] that we at Camelback Toyota are very sympathetic to your current situations, in the areas that you mention in your letter to the [redacted]. Unfortunately, several changes can occur after a substantial purchase, such as yours,...
Camelback Toyota isn't responsible for its results.
I have attached many of the sales documents from June 2014, when you purchased your 2014 Toyota Corolla at Camelback Toyota for your review.
Please note, that the sales contract clearly states, full disclosure if you will, your financial commitments with the purchase. It states your Annual Percentage Rate, Finance charge, Amount Finance, Total Payments, the Total Sale Price and Money Down. As in all binding sales contract entered into Ms. [redacted], your signature acknowledges your full acceptance and understanding to the above mentioned parameters, you have entered into. Also Mr. [redacted], you are the sole buyer on these contracts, and signed in several different areas on the contract.
As you state, a down payment of $500.00 was applied to the purchase, reducing the final amount due $20,877.50. I have also included the credit card receipts that $250.00 was charge on two different occasions to bring total down payment to $500.00. Our receipts show that these cards are in your name along with your signature, indicating the down payment was made by you, Ms. [redacted]. It doesn't appear made by a third party.
The loan on your vehicle was secured by [redacted], the lienholder on your vehicle. It would be [redacted] that would be connecting you regarding the lack of payment, not Camelback Toyota. When a loan is secured, the business relationship then begins with you and the bank. Any options that they discussed with you, is there position on obtaining the payments due to them. If in fact, you are only one payment behind, I would suggest speaking directly with [redacted] to inquire about any type of payment arrangements they can extend. Otherwise, Camelback Toyota cannot renegotiate a binding contract between you and [redacted] [redacted].
In closing, we regret the challenges that you face, but are confident that the agreement you entered into was performed in the utmost professional, transparent business manner on behalf of Camelback Toyota.
I hope you know how much we value you and our relationship at Camelback Toyota. We have been doing business together for many years.Unfortunately your concerns regarding the dissatisfaction for the GPS and phone on your 2013 Camry needs to be addressed with the manufacturer, Toyota Motor...
Sales.For starters, I would ask your Service Advisor at [redacted] Toyota, [redacted], if he has gotten the Toyota District Parts and Service Manager involved for his diagnosis of issues. If Mr. [redacted] has done this Toyota Motor Sales would have provided both [redacted] Toyota and you their diagnosis of the malfunctions you state that you experience.If in fact, Toyota Motor Sales, has already done that, the next step you can pursue is Arbitration with the manufacturer. This process can be started by contacting the C.E.C., Toyota Customer Experience Center, their phone number is ###-###-####.As much as Camelback Toyota would love to assist you, it appears that the only resolution for your concerns is for the car to be returned, this will be a step that needs to be pursued through Toyota Motor Sales.Mr. [redacted], if you have any other questions in the meantime, please feel to contact me directly at [redacted].
At Camelback Toyota we take pride in our willingness to bring resolution to our guests concerns, of course within a fair and reasonable request and or manner. Our relationship with the Arizona Revdex.com, is very important to us, as well as our A+ rating we have earned over the years.We are confidant, Mr. [redacted], that within the one year ownership of your Vapor Canister part, you had several ways to resolve your issue. Your claim that you couldn't connect with our Internet Parts Department or Camelback Toyota Website for several months, is a claim we would have to challenge. As I stated in our earlier response, an extremely large portion of our part sales are in fact conducted via our sites, consistently over the last many years.If by slight chance, you did not receive a call back, we would assume for a value of $760.94, you wouldn't have ended the endeavor with one attempt. We have a staff of over 100 associates in our Service and Parts Departments, that would have been able to able to direct you or assist you in your request with one call to Camelback Toyota.Unfortunately, Mr. [redacted] our position in your case remains the same as previously stated. To reiterate, we feel that you had many ways for us to consider resolution long before the one year had lapsed.
This letter is to address your concerns regarding the Vapor Canister that you ordered via our website in October 2013. As you are aware, Toyota factory parts come with a one year warranty.I have attached an identical copy of the invoice that you received from Camelback Toyota that invoice was sent...
in the box with the part, in a self-enclosed packing slip. We believe our business information is very clearly visible and several options available to reach us over the last 13 months. In addition, to the issues you mention with our website, we have had the same functional website since 2010. We are happy to say, we have a very large Internet Parts Department that runs successfully on a day to day basis via our website.In doing my due diligence today, I discussed with [redacted], if he had any recollection of previous conversations he had with you via email or telephone. He immediately recalled that, yes in fact, he spoke with you over six or seven months ago, and specially advised you to take the Vapor Canister to your local Toyota Dealership for possible Toyota Parts Warranty coverage, while it was still within the year warranty period. He recalled this so quickly due to the fact, you telephone him yesterday, Monday, November 24th , with no challenges being able to connect immediately with him, and he reiterated that back in April or so, he encouraged you at that time to go to local Toyota Dealer for assistance.In closing, Mr. [redacted], our position remains the same as [redacted] had informed you of yesterday. That position is that the warranty has expired and there will be no reimbursement from Camelback Toyota.
Case#[redacted]Dear Ms. [redacted],We deeply regretyour opinion of our business practicesat Camelback Toyota.In June of 2016, you came to CamelbackToyota, and with full agreement and acknowledgment, see all signed documents attached, and you purchased a 2007 [redacted], nine years...
old,with 94,878 miles on it for $8,988.32. I have attached the service work order that shows it went through our safety inspection, and actually a recall was performed,The SSCDSF Front Pass Airbag Inflator Module. All factory recalls are performed on all of our pre-owned vehicles before sale. But nevertheless, any nine year old vehicle with almost 95,000 miles on it, there is always great risk of many normal maintenance issues and items that will need to be addressed, by the new owner. As we assured you, the vehicle passed the "safety" inspection.Several months after purchase,a third party individual,posted her opinions of us on socialmedia sites. We then connected with that individual, and explained ourpositon, that we would not be returning the vehicleand offering a full refund priceback to you. But we informed this individual that we would go one
step further in a goodwill offer gesture to assist Ms. [redacted]. That individual said,she would tell you and that you would contact us back if you so decided to take advantage of our offer.Camelback Toyota offered to provide a FULL refund ofthe extended warranty that you purchased. The actually
pro-rated refund from the warranty company, was only $340.29, because so many monthshave lapsed since you actually purchased the vehicle. Camelback Toyota provided the difference of$1,549.00 to bring the full refund amount of $1,890.00. That amount is what was paid by you in June of 2016. You were informed that the money wouldgo to your lienholder, [redacted] and reduce your payoffby that amount.After this discussion took place,it was several weeks until you returned the call, informing me that to bring resolution to your concerns, you would acceptour offer of a full refund. As you can see from the attachedchecks, we fulfilled our offer and your request. That was in March of 2017, and now in June of 2017,In closing, our position regardingyour opinion, and your requestsfor resolution of your experience withCamelback Toyota does remainthe same as previously discussed.
Dear [redacted], After our telephone conversation today, Thursday Oct. 13th, you agreed
to bring final closure to this experience buy accepting our offer of a$2,000.00 check back to you.Both parties, Camelback Toyota and you have deemed this issue closed
and finalized. My signature below acknowledges that I will no longer hold Camelback Toyota financially responsible in the future.
Camelback Toyota ("CT"), as is their habit, has changed material facts. We did have a dispute about the "warranty" which is a separate matter. We consider the warranty dispute resolved. However, we informed [redacted] of CT very clearly that we would continue to dispute being sold a lemon , and we maintain that we were taken advantage of due to our age and gender, and we assured her we'd pursue this. CT's Ms. [redacted] tried to "resolve" this unclosed dispute by actually agreeing that they sold us an unsafe car and tried to sell us another car. We did not want to buy another vehicle before closing out this lemon issue first.We are confident that CT lied about the condition of the car at time of sale, overcharged us because of our gender and age and sold us a usurious financial product (a high interest loan). Ms. [redacted]'s only offer was to try to sell us a new car. She stated, "This car is not safe and we have to get you in a safe vehicle." This was NOT acceptable to us and we told her outright we would pursue this matter with the Revdex.com, Arizona state automotive and finance authorities and through any other channels available. Should we not resolve this through the Revdex.com, we will continue to move forward with our other options and assure Camelback Toyota that age and gender issues will be in the forefront of our complaint.The so-called safety inspection documentation provided by CT does not detail any specific engine systems that were checked. It is outright fraud that CT sold this car as passing a safety check with 4 DIFFERENT threadbare tires on the vehicle, yet deemed it safe at time of sale. What we mean by 4 different tires is 4 different **makes and models**. That is NOT safe and such tire conditions constitutes fraud if they continue to maintain the vehicle was 'safe' at time of sale.We reject that any dispute is resolved. CT engaged in predatory sales practices and continues to do so in lying about this matter being 'resolved.'
My mom and I did go to Toyota, I did in
fact have several conversations with kim at customer relations. However
she is incorrect on several points and was not there for the conversation, that
being said it was my mom, my girlfriend, myself and sam, Sam suggested just
as I stated in my letter that we come back the next day, no credit score
was discussed, I can not talk about what he assumed. I can tell you that
he was trying to roll in an amount to a new vehicle that I did not agree with,
and that is why I asked if they could unwind the deal due to the false
advertising of a certified pre owned toyota, which he declined to do, he would
only let us out of this questionably safe vehicle if I agreed to pay 2667.71
for the balance owed and they kept the new tires that I had just bought for
812.00, I was simply out the cost of the alignment and tires. I
called Toyota and as a consumer, relied on what I was told by the service mgr
of the time,(was advised by kim he was let go), I also told kim there was no
way I could go thru 2/32 of inch in tire tread in 1800 miles (per kims
paperwork she sent was the car was traded on 8/11/2006 mileage of 26005, i
bought the car on 9/03/2016 26100. Sam said on more than one
occasion he did like to use the term "as good as it gets, but you
know" I left this leaving this large dealership feeling cheated is
hardly the way any consumer should feel, when I told kim about issues, while
being checked for the 3rd issue, even Kim said she hoped this would be the last
issue I had, due to having the car 30 days. This very large dealership
should and could have done the right thing, when I told them I was not okay
with them shimming up the rear end on a car I would be paying on for 6 years, I
could not have turned it in this way and it would have gone on carfax
compounding the safety of not only me but whom ever bought the vehicle and
would have reflected on a carfax. When Sam was discussing the possibility
of turning in of a vehicle, for another we were discussing the amount I would
have to roll in, that was before any discussing of credit reports which could
have been run, instead of the hypothetical kim claims he was working with.
This is a dealership who has access to fax and figures. I did
receive a check for 200.00 toward the tires I bought this was when I was
actually keeping the car, not not for when I turning it in, Toyota could sell
this vehicle again and make additional money on the car, while I paid a
residual out of obligation so I was not stuck with an unsafe lemon of a
vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1. The business did not return my calls and did not reply to my emails before one year since the order has passed.2. The invoice included in the package may have contained the name Camelback Toyota but I didn't see it since I gave the package to the technician who did the repair without opening it. The invoice I received in email didn't mention Camelback Toyota.3. The response from the business is not factual - the customer service representative did not speak to me in April. I left a message for him but he didn't return my call.
Regards,[redacted]
I regret that you feel there was any dishonestly on the part of Camelback Toyota, and your salesperson Mr. [redacted]. During our several telephone conversations, which you and I have over the past several months, I clearly explained the coverages in the Mechanical Protection Plan that you...
purchased back in 2011, when you purchased your vehicle at Camelback Toyota. Mr. [redacted] was correct in informing you that any wear and tear items will not be covered under the Mechanical Protection Plan you purchased, his examples may have mentioned just a few items, batteries, brakes and tires. Mr. [redacted] was a long term sale professional with us, but the offer of extended warranties would have been secured when you went to the business Office to finalize your paperwork. Back in late 2011 or early 2012, you would have received a comprehensive brochure from MPP, listing covered components. Just like with any insurance policy, there are items that won't be covered, and with MPP the company that carriers your warranty, has a list of items not covered under the wear and tear inclusions. I have attached the documents of your service history at Camelback Toyota, as you can see the last visit was in February, 2012. You informed us that you use an independent mechanic for all your service needs, and he in fact sent a picture to our service department for a complimentary diagnosis, which we are unable to perform due to the fact the door panel needs to be removed to full diagnosis concern. Actually, he personally could assist by removing the door panel and diagnosing concern and submit for warranty on your behalf, if he is an ASE certified mechanic and chooses to assist you with this process. In regards to the $98.00 diagnosis fee, which entails removing the door panel, I informed you that if in fact the repair is covered under the Mechanical Policy, meaning it is a mechanical failure and not a wear item, the $98.00 will be waived, if the work is performed at a facility that can file a claim with the MPP company. We have a diagnosis fee in place for our mechanics protection, they can sometimes spend several hours trying to diagnosis a customer concern, then the customer goes elsewhere for repairs, the mechanics need to be compensated for their time.In closing, Camelback Toyota will assist you and will pay the $98.00 fee on your behalf. But, I will reiterate that we will only pay for the diagnosis fee. And iffor any reason, the warranty company determines not a covered item, the cost of repairs would be at your own expense, or possibly your independent mechanic could repair for you, once it is determined by our mechanics what the necessary part is need for repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]
We would like you to know, Ms. [redacted] that we at Camelback Toyota are very sympathetic to your current situations, in the areas that you mention in your letter to the [redacted]. Unfortunately, several changes can occur after a substantial purchase, such as yours,...
Camelback Toyota isn't responsible for its results.
I have attached many of the sales documents from June 2014, when you purchased your 2014 Toyota Corolla at Camelback Toyota for your review.
Please note, that the sales contract clearly states, full disclosure if you will, your financial commitments with the purchase. It states your Annual Percentage Rate, Finance charge, Amount Finance, Total Payments, the Total Sale Price and Money Down. As in all binding sales contract entered into Ms. [redacted], your signature acknowledges your full acceptance and understanding to the above mentioned parameters, you have entered into. Also Mr. [redacted], you are the sole buyer on these contracts, and signed in several different areas on the contract.
As you state, a down payment of $500.00 was applied to the purchase, reducing the final amount due $20,877.50. I have also included the credit card receipts that $250.00 was charge on two different occasions to bring total down payment to $500.00. Our receipts show that these cards are in your name along with your signature, indicating the down payment was made by you, Ms. [redacted]. It doesn't appear made by a third party.
The loan on your vehicle was secured by [redacted], the lienholder on your vehicle. It would be [redacted] that would be connecting you regarding the lack of payment, not Camelback Toyota. When a loan is secured, the business relationship then begins with you and the bank. Any options that they discussed with you, is there position on obtaining the payments due to them. If in fact, you are only one payment behind, I would suggest speaking directly with [redacted] to inquire about any type of payment arrangements they can extend. Otherwise, Camelback Toyota cannot renegotiate a binding contract between you and [redacted] [redacted].
In closing, we regret the challenges that you face, but are confident that the agreement you entered into was performed in the utmost professional, transparent business manner on behalf of Camelback Toyota.
I hope you know how much we value you and our relationship at Camelback Toyota. We have been doing business together for many years.Unfortunately your concerns regarding the dissatisfaction for the GPS and phone on your 2013 Camry needs to be addressed with the manufacturer, Toyota Motor...
Sales.For starters, I would ask your Service Advisor at [redacted] Toyota, [redacted], if he has gotten the Toyota District Parts and Service Manager involved for his diagnosis of issues. If Mr. [redacted] has done this Toyota Motor Sales would have provided both [redacted] Toyota and you their diagnosis of the malfunctions you state that you experience.If in fact, Toyota Motor Sales, has already done that, the next step you can pursue is Arbitration with the manufacturer. This process can be started by contacting the C.E.C., Toyota Customer Experience Center, their phone number is ###-###-####.As much as Camelback Toyota would love to assist you, it appears that the only resolution for your concerns is for the car to be returned, this will be a step that needs to be pursued through Toyota Motor Sales.Mr. [redacted], if you have any other questions in the meantime, please feel to contact me directly at [redacted].
At Camelback Toyota we take pride in our willingness to bring resolution to our guests concerns, of course within a fair and reasonable request and or manner. Our relationship with the Arizona Revdex.com, is very important to us, as well as our A+ rating we have earned over the years.We are confidant, Mr. [redacted], that within the one year ownership of your Vapor Canister part, you had several ways to resolve your issue. Your claim that you couldn't connect with our Internet Parts Department or Camelback Toyota Website for several months, is a claim we would have to challenge. As I stated in our earlier response, an extremely large portion of our part sales are in fact conducted via our sites, consistently over the last many years.If by slight chance, you did not receive a call back, we would assume for a value of $760.94, you wouldn't have ended the endeavor with one attempt. We have a staff of over 100 associates in our Service and Parts Departments, that would have been able to able to direct you or assist you in your request with one call to Camelback Toyota.Unfortunately, Mr. [redacted] our position in your case remains the same as previously stated. To reiterate, we feel that you had many ways for us to consider resolution long before the one year had lapsed.
This letter is to address your concerns regarding the Vapor Canister that you ordered via our website in October 2013. As you are aware, Toyota factory parts come with a one year warranty.I have attached an identical copy of the invoice that you received from Camelback Toyota that invoice was sent...
in the box with the part, in a self-enclosed packing slip. We believe our business information is very clearly visible and several options available to reach us over the last 13 months. In addition, to the issues you mention with our website, we have had the same functional website since 2010. We are happy to say, we have a very large Internet Parts Department that runs successfully on a day to day basis via our website.In doing my due diligence today, I discussed with [redacted], if he had any recollection of previous conversations he had with you via email or telephone. He immediately recalled that, yes in fact, he spoke with you over six or seven months ago, and specially advised you to take the Vapor Canister to your local Toyota Dealership for possible Toyota Parts Warranty coverage, while it was still within the year warranty period. He recalled this so quickly due to the fact, you telephone him yesterday, Monday, November 24th , with no challenges being able to connect immediately with him, and he reiterated that back in April or so, he encouraged you at that time to go to local Toyota Dealer for assistance.In closing, Mr. [redacted], our position remains the same as [redacted] had informed you of yesterday. That position is that the warranty has expired and there will be no reimbursement from Camelback Toyota.
Thank you, Mr. [redacted] is fully satisfied with our resolution.
Good Morning, please see attached resolution for CASE # [redacted]. Also sent letter to Ms. [redacted] Thank You
Case#[redacted]Dear Ms. [redacted],We deeply regretyour opinion of our business practicesat Camelback Toyota.In June of 2016, you came to CamelbackToyota, and with full agreement and acknowledgment, see all signed documents attached, and you purchased a 2007 [redacted], nine years...
old,with 94,878 miles on it for $8,988.32. I have attached the service work order that shows it went through our safety inspection, and actually a recall was performed,The SSCDSF Front Pass Airbag Inflator Module. All factory recalls are performed on all of our pre-owned vehicles before sale. But nevertheless, any nine year old vehicle with almost 95,000 miles on it, there is always great risk of many normal maintenance issues and items that will need to be addressed, by the new owner. As we assured you, the vehicle passed the "safety" inspection.Several months after purchase,a third party individual,posted her opinions of us on socialmedia sites. We then connected with that individual, and explained ourpositon, that we would not be returning the vehicleand offering a full refund priceback to you. But we informed this individual that we would go one
step further in a goodwill offer gesture to assist Ms. [redacted]. That individual said,she would tell you and that you would contact us back if you so decided to take advantage of our offer.Camelback Toyota offered to provide a FULL refund ofthe extended warranty that you purchased. The actually
pro-rated refund from the warranty company, was only $340.29, because so many monthshave lapsed since you actually purchased the vehicle. Camelback Toyota provided the difference of$1,549.00 to bring the full refund amount of $1,890.00. That amount is what was paid by you in June of 2016. You were informed that the money wouldgo to your lienholder, [redacted] and reduce your payoffby that amount.After this discussion took place,it was several weeks until you returned the call, informing me that to bring resolution to your concerns, you would acceptour offer of a full refund. As you can see from the attachedchecks, we fulfilled our offer and your request. That was in March of 2017, and now in June of 2017,In closing, our position regardingyour opinion, and your requestsfor resolution of your experience withCamelback Toyota does remainthe same as previously discussed.
Dear [redacted], After our telephone conversation today, Thursday Oct. 13th, you agreed
to bring final closure to this experience buy accepting our offer of a$2,000.00 check back to you.Both parties, Camelback Toyota and you have deemed this issue closed
and finalized. My signature below acknowledges that I will no longer hold Camelback Toyota financially responsible in the future.