This letter is to address your concerns regarding the Vapor Canister that you ordered via our website in October As you are aware, Toyota factory parts come with a one year warranty.I have attached an identical copy of the invoice that you received from Camelback Toyota that invoice was sent in the box with the part, in a self-enclosed packing slipWe believe our business information is very clearly visible and several options available to reach us over the last monthsIn addition, to the issues you mention with our website, we have had the same functional website since We are happy to say, we have a very large Internet Parts Department that runs successfully on a day to day basis via our website.In doing my due diligence today, I discussed with ***, if he had any recollection of previous conversations he had with you via email or telephoneHe immediately recalled that, yes in fact, he spoke with you over six or seven months ago, and specially advised you to take the Vapor Canister to your local Toyota Dealership for possible Toyota Parts Warranty coverage, while it was still within the year warranty periodHe recalled this so quickly due to the fact, you telephone him yesterday, Monday, November 24th , with no challenges being able to connect immediately with him, and he reiterated that back in April or so, he encouraged you at that time to go to local Toyota Dealer for assistance.In closing, Mr***, our position remains the same as [redacted] had informed you of yesterdayThat position is that the warranty has expired and there will be no reimbursement from Camelback Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe business did not return my calls and did not reply to my emails before one year since the order has passedThe invoice included in the package may have contained the name Camelback Toyota but I didn't see it since I gave the package to the technician who did the repair without opening itThe invoice I received in email didn't mention Camelback ToyotaThe response from the business is not factual - the customer service representative did not speak to me in April I left a message for him but he didn't return my call Regards, [redacted] ***
I regret that you feel there was any dishonestly on the part of Camelback Toyota, and your salesperson Mr [redacted] During our several telephone conversations, which you and I have over the past several months, I clearly explained the coverages in the Mechanical Protection Plan that you purchased back in 2011, when you purchased your vehicle at Camelback ToyotaMr [redacted] was correct in informing you that any wear and tear items will not be covered under the Mechanical Protection Plan you purchased, his examples may have mentioned just a few items, batteries, brakes and tiresMr [redacted] was a long term sale professional with us, but the offer of extended warranties would have been secured when you went to the business Office to finalize your paperworkBack in late or early 2012, you would have received a comprehensive brochure from MPP, listing covered componentsJust like with any insurance policy, there are items that won't be covered, and with MPP the company that carriers your warranty, has a list of items not covered under the wear and tear inclusionsI have attached the documents of your service history at Camelback Toyota, as you can see the last visit was in February, You informed us that you use an independent mechanic for all your service needs, and he in fact sent a picture to our service department for a complimentary diagnosis, which we are unable to perform due to the fact the door panel needs to be removed to full diagnosis concernActually, he personally could assist by removing the door panel and diagnosing concern and submit for warranty on your behalf, if he is an ASE certified mechanic and chooses to assist you with this processIn regards to the $diagnosis fee, which entails removing the door panel, I informed you that if in fact the repair is covered under the Mechanical Policy, meaning it is a mechanical failure and not a wear item, the $will be waived, if the work is performed at a facility that can file a claim with the MPP companyWe have a diagnosis fee in place for our mechanics protection, they can sometimes spend several hours trying to diagnosis a customer concern, then the customer goes elsewhere for repairs, the mechanics need to be compensated for their time.In closing, Camelback Toyota will assist you and will pay the $fee on your behalfBut, I will reiterate that we will only pay for the diagnosis feeAnd iffor any reason, the warranty company determines not a covered item, the cost of repairs would be at your own expense, or possibly your independent mechanic could repair for you, once it is determined by our mechanics what the necessary part is need for repair
I hope you know how much we value you and our relationship at Camelback ToyotaWe have been doing business together for many years.Unfortunately your concerns regarding the dissatisfaction for the GPS and phone on your Camry needs to be addressed with the manufacturer, Toyota Motor Sales.For starters, I would ask your Service Advisor at [redacted] Toyota, [redacted] ***, if he has gotten the Toyota District Parts and Service Manager involved for his diagnosis of issuesIf Mr [redacted] has done this Toyota Motor Sales would have provided both [redacted] Toyota and you their diagnosis of the malfunctions you state that you experience.If in fact, Toyota Motor Sales, has already done that, the next step you can pursue is Arbitration with the manufacturerThis process can be started by contacting the C.E.C., Toyota Customer Experience Center, their phone number is ###-###-####.As much as Camelback Toyota would love to assist you, it appears that the only resolution for your concerns is for the car to be returned, this will be a step that needs to be pursued through Toyota Motor Sales.Mr [redacted] , if you have any other questions in the meantime, please feel to contact me directly at *** [redacted]
This letter is to address your concerns regarding the Vapor Canister that you ordered via our website in October As you are aware, Toyota factory parts come with a one year warranty.I have attached an identical copy of the invoice that you received from Camelback Toyota that invoice was sent in the box with the part, in a self-enclosed packing slipWe believe our business information is very clearly visible and several options available to reach us over the last monthsIn addition, to the issues you mention with our website, we have had the same functional website since We are happy to say, we have a very large Internet Parts Department that runs successfully on a day to day basis via our website.In doing my due diligence today, I discussed with ***, if he had any recollection of previous conversations he had with you via email or telephoneHe immediately recalled that, yes in fact, he spoke with you over six or seven months ago, and specially advised you to take the Vapor Canister to your local Toyota Dealership for possible Toyota Parts Warranty coverage, while it was still within the year warranty periodHe recalled this so quickly due to the fact, you telephone him yesterday, Monday, November 24th , with no challenges being able to connect immediately with him, and he reiterated that back in April or so, he encouraged you at that time to go to local Toyota Dealer for assistance.In closing, Mr***, our position remains the same as [redacted] had informed you of yesterdayThat position is that the warranty has expired and there will be no reimbursement from Camelback Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe business did not return my calls and did not reply to my emails before one year since the order has passedThe invoice included in the package may have contained the name Camelback Toyota but I didn't see it since I gave the package to the technician who did the repair without opening itThe invoice I received in email didn't mention Camelback ToyotaThe response from the business is not factual - the customer service representative did not speak to me in April I left a message for him but he didn't return my call Regards, [redacted] ***
I regret that you feel there was any dishonestly on the part of Camelback Toyota, and your salesperson Mr [redacted] During our several telephone conversations, which you and I have over the past several months, I clearly explained the coverages in the Mechanical Protection Plan that you purchased back in 2011, when you purchased your vehicle at Camelback ToyotaMr [redacted] was correct in informing you that any wear and tear items will not be covered under the Mechanical Protection Plan you purchased, his examples may have mentioned just a few items, batteries, brakes and tiresMr [redacted] was a long term sale professional with us, but the offer of extended warranties would have been secured when you went to the business Office to finalize your paperworkBack in late or early 2012, you would have received a comprehensive brochure from MPP, listing covered componentsJust like with any insurance policy, there are items that won't be covered, and with MPP the company that carriers your warranty, has a list of items not covered under the wear and tear inclusionsI have attached the documents of your service history at Camelback Toyota, as you can see the last visit was in February, You informed us that you use an independent mechanic for all your service needs, and he in fact sent a picture to our service department for a complimentary diagnosis, which we are unable to perform due to the fact the door panel needs to be removed to full diagnosis concernActually, he personally could assist by removing the door panel and diagnosing concern and submit for warranty on your behalf, if he is an ASE certified mechanic and chooses to assist you with this processIn regards to the $diagnosis fee, which entails removing the door panel, I informed you that if in fact the repair is covered under the Mechanical Policy, meaning it is a mechanical failure and not a wear item, the $will be waived, if the work is performed at a facility that can file a claim with the MPP companyWe have a diagnosis fee in place for our mechanics protection, they can sometimes spend several hours trying to diagnosis a customer concern, then the customer goes elsewhere for repairs, the mechanics need to be compensated for their time.In closing, Camelback Toyota will assist you and will pay the $fee on your behalfBut, I will reiterate that we will only pay for the diagnosis feeAnd iffor any reason, the warranty company determines not a covered item, the cost of repairs would be at your own expense, or possibly your independent mechanic could repair for you, once it is determined by our mechanics what the necessary part is need for repair
I hope you know how much we value you and our relationship at Camelback ToyotaWe have been doing business together for many years.Unfortunately your concerns regarding the dissatisfaction for the GPS and phone on your Camry needs to be addressed with the manufacturer, Toyota Motor Sales.For starters, I would ask your Service Advisor at [redacted] Toyota, [redacted] ***, if he has gotten the Toyota District Parts and Service Manager involved for his diagnosis of issuesIf Mr [redacted] has done this Toyota Motor Sales would have provided both [redacted] Toyota and you their diagnosis of the malfunctions you state that you experience.If in fact, Toyota Motor Sales, has already done that, the next step you can pursue is Arbitration with the manufacturerThis process can be started by contacting the C.E.C., Toyota Customer Experience Center, their phone number is ###-###-####.As much as Camelback Toyota would love to assist you, it appears that the only resolution for your concerns is for the car to be returned, this will be a step that needs to be pursued through Toyota Motor Sales.Mr [redacted] , if you have any other questions in the meantime, please feel to contact me directly at *** [redacted]