Malarkey Roofing Products

I recently replaced my roof, 2 years ago; it was a CertainTeed Presidential product. The roofer recommended the Malarkey Windsor Class 4 roof system. I live in a hailstorm region, Colorado. Unfortunately, after a relatively minor hailstorm the new roof is totaled, most hail was well under an inch. I have written to Malarkey and conveyed not a single neighbor, nor to the best of my knowledge any of the 70 homes in the neighborhood sustained damage. What was disappointing was Malarkey's response, unless it is a defect your recourse is with the insurance company. I expected more from a customer service perspective and product. They could have offered a number of options to mitigate the loss without acknowledging fault. They could have offered to upgrade the replacement roof with the more substantial Windsor XL. I will not replace my roof with Malarkey.

Complaint: [redacted]
I am rejecting this response because:People are suppose to be able to walk on their roofs.   Since when can't a person walk on his roof?   We have to walk on our roof from time to time to maintain our swamp cooler.   The last roofing material we had we were able to walk on.   Sincerely,
[redacted]

It is our understanding that the complaint has been resolved to homeowner's satisfaction; they have agreed to a settlement. Malarkey always attempts to manufacture material that will last for many years, however, with any manufacturing process, there can be some material that does not install...

properly. This material was confined to one part of the house, but this house had some installation issues as well, with raised nails that caused the shingles not to lay flat. The installer was non-responsive, so Malarkey has decided to bear the entire claim.  Malarkey stands behind its warranties, we feel better than others in the industry. We hope the homeowner is happy with their new roof.

Regarding Complaint ID [redacted], the customer has been authorized a payment and we have agreed to a policy settlement. The customer returned the signed consent on June 20, 2016. We will follow-up with the customer and apologize for the delay.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I wanted to respond to this complaint. Unfortunately, with travel, it has been difficult. The home was inspected in October, as noted by the homeowner. During the inspection, the roof appeared to be in good condition, except for a few shingles which showed foot traffic, possibly by the roofer or...

someone else. Some foot traffic was noticeable near the ridge, and some other by the condenser. This is not a manufacturing issue, but either an installation issue or other trade that was not familiar with properly walking on roofs.  Thus the issue was denied as a manufacturing defect. Eileen D[redacted]Vice President, Technical Services

Polymer modified shingles are preferred over oxidized shingles in the Colorado area because of the hail resistance. This also makes them more susceptible to foot traffic in warmer weather. To avoid this, walking on the shingles while they are in the shade is preferred. The roofing contractor appears to have done a nice job installing the shingles. There are very few marks on the roof, and in general, the roof looks very nice. I have attached the install photos showing the roof, as well as the areas of foot traffic.