Malcolm Enterprises

If I recall correctly we did sell the kayak that was mentioned, accidentallyDue to a mistake from a new associate we had working with us at the time who is no longer with usHowever we were able to come to an agreement to pay her $cash as well as a return on all her delinquent items she hadn't paid onValue came out to $customer was happyNot understanding why she would have made a complaint after we made an reasonable agreementWe always had a good relationship with Revdex.com as we strive to give quality serviceMahalo,Dan R [redacted] West Maui Gold And Loan

If I recall correctly we did sell the kayak that was mentioned, accidentally. Due to a mistake from a new associate we had working with us at the time who is no longer with us. However we were able to come to an agreement to pay her $600 cash as well as a return on all her delinquent items she...

hadn't paid on. Value came out to $2100 customer was happy. Not understanding why she would have made a complaint after we made an reasonable agreement. We always had a good relationship with Revdex.com as we strive to give quality service. Mahalo,Dan R[redacted]West Maui Gold And Loan

Complaint: [redacted]
I am rejecting this response because:
I went in to pay it off  and get my items back and I had been paying regularly on the items. The owner told me they would look into who bought it and were supposed to try and get it back for me since they sold it in error, when I had been paying on it as agreed upon. I was not happy! In fact I cried! How the owner could claim I was satisfied in any way, shape, or form I have no idea! He refunded what I had paid previously for the boat and a couple of other items which were returned to me. The boat was a canoe and not a kayak and worth much more then they refunded me. I have no doubt they made over 2000 on the boat when they sold it. I had been told previously by an employee when making a payment that the owner really wanted to sell the boat. I guess he did because he sold it even when I  was making payments as agreed upon. He knows I was not happy! This is entirely unsatisfactory response!
Sincerely,
[redacted]