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Malcolm Lewis Plumbing & Heating, Inc.

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Reviews Malcolm Lewis Plumbing & Heating, Inc.

Malcolm Lewis Plumbing & Heating, Inc. Reviews (3)

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because even tho the job Malcolm Lewis did in was not satisfactoryThe shower liner cracked with in months of installation Brian the owner of Malcolm Lewis had his employee *** install the first one and when I made my first complaint about the liner *** came over to inspect it and came to the conclusion that some one had fallen on to the liner.That is what he told his boss and that is what they're going onI am telling you that is a complete fabrication.So even tho Malcolm Lewis installed a second liner I was ask to pay for the materials on that job,which I was not happy aboutAnd now a few years later the second liner is coming apart and yes Brian agreed to install yet another liner at my expenseI think Brian should be willing to do this job at no cost to me,even tho he has lied about the events that took place I think that he and his employee *** need more training on how to install shower liners.Unfortunately I have to pay some one else to redo his messHe has not done the right thing here

On July 2, 2007, I went to Mr. [redacted]’ mobile home and installed a shower surround kit, new faucet and other faucets throughout the mobile home. Some time passed and on July 26, 2007, Mr. [redacted] called back and said the surround kit had a hole in the well. Upon arriving at the mobile home, his...

sister said someone had fallen in the shower causing the damage. I told the sister I would do the best I could to do the repair. Mr. [redacted] called back at the end of June 2014 and said it was coming loose. I went by the mobile home twice and nobody was home. He called and left another message and I responded. I told him if he would buy the kit I would install it for him and he responded, “No thanks.” We warranty labor and parts for one year. Even though this has been seven years, I tried to offer a solution to make the customer happy but he refused.

Review: Malcolm Lewis Plumbing installed a shower liner in one of my bathrooms, which is hardly used. This service was done about 5 years ago but shortly after it was done I noticed cracks in the liner. This service plus materials cost me a little over $800.00 dollars so I was not pleased when I saw this. I contacted the owner Brian Fillion about this problem and he took a look at it and decided he would replace the shower liner and this service was done about 3 years ago and most recently this liner which was different than the first one in now coming apart.Again I would like to point out this bathroom is hardly ever used. Brian will most likely say it is some thing I've done because that's what he said about the first job.I would also like to mention that the second time he installed the shower liner I was charged an additional $200.00 dollars more. So a total of over a $1000.00 dollars and my shower still looks crappy. I am not happy. So on 7-14-2014 I contacted Brian about this issue and told him about the problem and he promised to come by and take a look at it ,but I've yet to hear from him. Crappy materials and crappy service.Desired Settlement: my money back!

Business

Response:

On July 2, 2007, I went to Mr. [redacted]’ mobile home and installed a shower surround kit, new faucet and other faucets throughout the mobile home. Some time passed and on July 26, 2007, Mr. [redacted] called back and said the surround kit had a hole in the well. Upon arriving at the mobile home, his sister said someone had fallen in the shower causing the damage. I told the sister I would do the best I could to do the repair. Mr. [redacted] called back at the end of June 2014 and said it was coming loose. I went by the mobile home twice and nobody was home. He called and left another message and I responded. I told him if he would buy the kit I would install it for him and he responded, “No thanks.” We warranty labor and parts for one year. Even though this has been seven years, I tried to offer a solution to make the customer happy but he refused.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied because even tho the job Malcolm Lewis did in 2007 was not satisfactory. The shower liner cracked with in months of installation . Brian the owner of Malcolm Lewis had his employee [redacted] install the first one and when I made my first complaint about the liner [redacted] came over to inspect it and came to the conclusion that some one had fallen on to the liner.That is what he told his boss and that is what they're going on. I am telling you that is a complete fabrication.So even tho Malcolm Lewis installed a second liner I was ask to pay for the materials on that job,which I was not happy about. And now a few years later the second liner is coming apart and yes Brian agreed to install yet another liner at my expense. I think Brian should be willing to do this job at no cost to me,even tho he has lied about the events that took place I think that he and his employee [redacted] need more training on how to install shower liners.Unfortunately I have to pay some one else to redo his mess. He has not done the right thing here.

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Description: PLUMBERS

Address: 156 Wendell Scott Drive, Danville, Virginia, United States, 24540-2503

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