Malec Herring & Krause

ID: ***To Whom it May Concern;We had an unfortunate situation arise that required us to resolve a billing is$ue with a current clientWe were able to come to a successful resolution.Sincerely,Elaine *M*** PhD Malec, Herring & Krause

My wife researched psychologists in our area for our daughterShe set an appointment up to meet with a doctor at Malec, Herring and KrauseMy wife was very concerned about what out of pocket expense we would have over and above what could be billed to our insuranceDr A*** or one of her associates checked our insurance and gave my wife the great news that we would have zero out of pocket expense and it could all be billed to our insurance She even mentioned to my wife that we had excellent insurance that would cover everythingAfter to weeks of therapy sessions for my daughter with Dr A*** my wife was notified that they had made a mistake and that we would have to pay $for the sessions my daughter already had and would need to continue to pay until our health insurance deductible was metMy wife is not an insurance expert and does not work in the medical fieldThe office of Malec, Herring & Krause has ADMITEDLY made a mistake that my family can not afford to pay f