Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ I am sorry you feel this wayHowever, I was not working SundayAnyone at the service counter could of helped youSundays, are not the best days for giving estimates anyways as most businesses that we use for parts are closed I called you back on Monday right when I got into workSpoke to you over the phone to ask if your insurance company was coming out to evaluate your vehicle and to explain about the storage feesYou said you wanted an estimate to see if your car was worth fixingI admit it did take me a few hours to be able to break away from the service counter to evaluate your vehicle as it was in our storage lot Any place that you would of brought your vehicle to would of charged you a storage feeThis is a standard practice within our fieldMost shops do not have the space or resources for storing vehicles for an extended period of time ***, tell you whatI'll do you one betterLooking at your invoice form 11/11/your total bill was $I'll gladly refund you the whole amount You paid with a Visa card and so I can give you credit over the phone and send you an email copy of the refunded amountI just need the card numbers Thanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/11) */
Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ I am sorry you feel this wayHowever, I was not working SundayAnyone at the service counter could of helped youSundays, are not the best days for giving estimates anyways as most businesses that we use for parts are closed I called you back on Monday right when I got into workSpoke to you over the phone to ask if your insurance company was coming out to evaluate your vehicle and to explain about the storage feesYou said you wanted an estimate to see if your car was worth fixingI admit it did take me a few hours to be able to break away from the service counter to evaluate your vehicle as it was in our storage lot Any place that you would of brought your vehicle to would of charged you a storage feeThis is a standard practice within our fieldMost shops do not have the space or resources for storing vehicles for an extended period of time ***, tell you whatI'll do you one betterLooking at your invoice form 11/11/your total bill was $I'll gladly refund you the whole amount You paid with a Visa card and so I can give you credit over the phone and send you an email copy of the refunded amountI just need the card numbers Thanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/11) */