Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I went in to cancel the account and was told I could not because I had a balanceI had a balance because my old card had expired and I had a new oneThe upgraded was because I wanted the spray tans instead on the bed tanning and I had to pay for the month anyway to cancelI filled out the upgraded provided my card for the bill and also filled out a cancelation formThe girl working at the [redacted] location whol also works at the [redacted] location made the phone call right infront of meDoes the company not record phone calls? Also with regards to the emails I have never once recieved an email from Malibu tanNot even a promo email Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This one-sentence, inconsiderate response is the same kind of response I got on the phone when I spoke to someone at "corporate." In fact, I am wondering what exactly is the employee set up like in the "corporate" office, because I have yet to speak to anyone with any authorityBoth times I spoke with "corporate" I spoke with a young girl who was putting my on hold while they communicated with someone else in the officeHowever, no one will give me a manager's name or a time in which I can speak with the managerAgain, this is not a professional way to run a business and shows no responsibility or regard to the customersI have over half a bottle of unusable lotion left and have already purchased another overpriced bottle of lotion from the businessA $credit, which is half of the bottle's price would be a nice gestureI am very well aware of the message and intent sent by the condescending, dismissive $credit and short response to my complaint.Regards,
Our policy posted in the salon and on our receipts that all sales are finalWe do not offer any refunds or exchangesWe have been willing to work with our customers on exchanges if it is in a timely mannerThis customer purchased the lotion in April and waited months(November 2015)
to contact us about any issuesShe stated to us that she used the lotion every time she tanned since it was purchased in April If your skin is allergic to a product you will see the reaction the first time and every time you use the product afterwardsThe bottle of lotion Amy purchased was used times with no reactionA bottle of lotion contains ozA person uses oz per useTaking this math into consideration and the fact that Amy stated to us that she used the bottle every time she tanned since April the bottle would be empty and defiantly not half fullGiven the time lasp and amount of sessions used we cannot accept a bottle of lotion back that is months old, been used times and could have been filled with another product or stored improperly. Improper use or storage of the product could affect the lotion but that is the responsibility of the owner of the productThe corporate office calls have been reviewed and the staff handled the calls professionally and kindly to the customer. The staff repeatedly apologized to her but explained that we could not accept the bottle backAgain we apologize to the customer for any inconvenience but we will not be able to accept the bottle of lotion backWe will be happy to apply a $store credit to her account as a courtesy. The customer may review the lotion's expiration date by removing the shrink wrapped label and it is posted on the actual bottleTanning lotions have a months shelf life and as explained to Amy this new product for has not even been manufactured for months therefore the lotion could not be "expired."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, Yes the account was put on hold at the [redacted] location. That does not change the fact that I cancled it earlier and the form was never processed. I was charged for a month of services so I used them. The account is now on hold because I didn't want to be charged again for the full month of services that I was never going to get the opportunity to use. The girl who worked the counter said that putting the account on hold was better because I didn't have to pay start up fees if I ever wanted to come back. I'm not arguing Malibu Tan's product. Only that they charged me for a full month of service that I never used and wasn't even aware I would be paying for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I went in to cancel the account and was told I could not because I had a balance. I had a balance because my old card had expired and I had a new one. The upgraded was because I wanted the spray tans instead on the bed tanning and I had to pay for the month anyway to cancel. I filled out the upgraded provided my card for the bill and also filled out a cancelation form. The girl working at the [redacted] location whol also works at the [redacted] location made the phone call right infront of me. Does the company not record phone calls? Also with regards to the emails I have never once recieved an email from Malibu tan. Not even a promo email.
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I went in to cancel the account and was told I could not because I had a balanceI had a balance because my old card had expired and I had a new oneThe upgraded was because I wanted the spray tans instead on the bed tanning and I had to pay for the month anyway to cancelI filled out the upgraded provided my card for the bill and also filled out a cancelation formThe girl working at the [redacted] location whol also works at the [redacted] location made the phone call right infront of meDoes the company not record phone calls? Also with regards to the emails I have never once recieved an email from Malibu tanNot even a promo email Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This one-sentence, inconsiderate response is the same kind of response I got on the phone when I spoke to someone at "corporate." In fact, I am wondering what exactly is the employee set up like in the "corporate" office, because I have yet to speak to anyone with any authorityBoth times I spoke with "corporate" I spoke with a young girl who was putting my on hold while they communicated with someone else in the officeHowever, no one will give me a manager's name or a time in which I can speak with the managerAgain, this is not a professional way to run a business and shows no responsibility or regard to the customersI have over half a bottle of unusable lotion left and have already purchased another overpriced bottle of lotion from the businessA $credit, which is half of the bottle's price would be a nice gestureI am very well aware of the message and intent sent by the condescending, dismissive $credit and short response to my complaint.Regards,
Our policy posted in the salon and on our receipts that all sales are finalWe do not offer any refunds or exchangesWe have been willing to work with our customers on exchanges if it is in a timely mannerThis customer purchased the lotion in April and waited months(November 2015)
to contact us about any issuesShe stated to us that she used the lotion every time she tanned since it was purchased in April If your skin is allergic to a product you will see the reaction the first time and every time you use the product afterwardsThe bottle of lotion Amy purchased was used times with no reactionA bottle of lotion contains ozA person uses oz per useTaking this math into consideration and the fact that Amy stated to us that she used the bottle every time she tanned since April the bottle would be empty and defiantly not half fullGiven the time lasp and amount of sessions used we cannot accept a bottle of lotion back that is months old, been used times and could have been filled with another product or stored improperly. Improper use or storage of the product could affect the lotion but that is the responsibility of the owner of the productThe corporate office calls have been reviewed and the staff handled the calls professionally and kindly to the customer. The staff repeatedly apologized to her but explained that we could not accept the bottle backAgain we apologize to the customer for any inconvenience but we will not be able to accept the bottle of lotion backWe will be happy to apply a $store credit to her account as a courtesy. The customer may review the lotion's expiration date by removing the shrink wrapped label and it is posted on the actual bottleTanning lotions have a months shelf life and as explained to Amy this new product for has not even been manufactured for months therefore the lotion could not be "expired."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, Yes the account was put on hold at the [redacted] location. That does not change the fact that I cancled it earlier and the form was never processed. I was charged for a month of services so I used them. The account is now on hold because I didn't want to be charged again for the full month of services that I was never going to get the opportunity to use. The girl who worked the counter said that putting the account on hold was better because I didn't have to pay start up fees if I ever wanted to come back. I'm not arguing Malibu Tan's product. Only that they charged me for a full month of service that I never used and wasn't even aware I would be paying for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I went in to cancel the account and was told I could not because I had a balance. I had a balance because my old card had expired and I had a new one. The upgraded was because I wanted the spray tans instead on the bed tanning and I had to pay for the month anyway to cancel. I filled out the upgraded provided my card for the bill and also filled out a cancelation form. The girl working at the [redacted] location whol also works at the [redacted] location made the phone call right infront of me. Does the company not record phone calls? Also with regards to the emails I have never once recieved an email from Malibu tan. Not even a promo email.
Regards,