Malibu Tanning

Initial Business Response /* (1000, 5, 2015/10/28) */
Contact Name and Title: Scott [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
That is correct we do have a history of when you tanned and when you froze your account and in fact you did not cancel. As...

far as others go, I can't speak to their account but we try to make it as flexible as we can by allowing members to have the option of freezing which is clearly what you did. We did not receive payment for the months of 2/1,3/1,4/1 of 2012 and at that point we cancelled the account for non-payment.
OFFER:
Since this account is in collections any offer would be subject to their approval however I think $50 of the amount owed would be acceptable to Transworld.

Initial Business Response /* (1000, 5, 2016/01/08) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We will be in contact within the next 5 business days to discuss. Thank you in advance.
OFFER:
Initial Consumer...

Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive a call from the Owner as requested.
Final Business Response /* (4000, 18, 2017/08/01) */
The following information is the correspondence and resolution to the above complaint. I had called Anita [redacted] on 1/22/15 at 12:36 to discuss the above manor and had left a message to return my call which she did not. I than proceeded to cancel her membership and remove all balances to her account per her demand to the manager.
[redacted]
Malibu Tanning

Initial Business Response /* (1000, 5, 2016/05/03) */
Contact Name and Title: [redacted] Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Yes we do see that she is the responsible client and we will be removing this balance by tomorrow afternoon. We are sorry...

for the miscommunication and this will be taken care of. We do hope that you will continue to tan with Malibu

This will be removed from collections

Initial Business Response /* (1000, 8, 2015/11/04) */
Contact Name and Title: Scott [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We have your original contract along with a cancel form and change of payment form in your file. It looks like a cancel...

form was signed by you for December of 2013. The amount owed is for the months on OCT., NOV. of 2013. These can be reviewed by you in the salon, emailed or mailed to you, please provide a form of communication in which you would like us to do.
OFFER:

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: Scott [redacted] President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
No clerical error was made. The contract the [redacted] signed states that it will continue until cancelled. We show...

non-payment 10/3/08- 2/4/09 subsequently we cancelled the membership at that time which left a balance of 124.95
OFFER:

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: Scott [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The contract clearly states that it continues until customer cancels the membership. Policy during this period was to make...

three phone call attempts to clear up the debt owed. This was un-successful so policy at that point was to leave the account alone in hopes that customers would come in and clear the account up. This also was un-successful so at that point Transworld was hired to try and recover debts owed.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never contacted me. The statement that their policy was to make 3 contact attempts and it was unsuccessful is flat out untrue. I was never contacted by this company.
Final Consumer Response /* (4200, 12, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want proof of the 3 failed attempts to contact me to resolve the issue before turning the account into the collection agency. You stated the policy at the time was to make 3 phone attempts and that they were unsuccessful. I want times and dates. I also want the copy of the contract I signed. Please email all of the above to [redacted]@gmail.com and provide the information to the Revdex.com for their records as well.
Final Business Response /* (4000, 14, 2015/10/29) */
Contact Name and Title: Scott [redacted] President
The contract and all pertinent info will be emailed to you. However, the three calls I was referring to was a courtesy to inform clients of accounts that did not go through. This was not recorded and it clearly states in the contract that no statements or invoices will be mailed.
OFFER:

Initial Business Response /* (1000, 8, 2016/02/19) */
Contact Name and Title: Scott [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Please advise on your daughters name so that we can look up the account
OFFER:
Initial Consumer Rebuttal /* (3000,...

10, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want my daughter's name published. My name is on the account because she is a minor.
Final Consumer Response /* (2000, 16, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Final Business Response /* (4000, 13, 2016/02/23) */
Contact Name and Title: Scott [redacted] President
You are absolutely correct this did not get cancelled. This is absolutely our fault as we have the cancel paperwork. I will immediately cancel any monies owed and take care of it at [redacted] It takes roughly 3-5 business to clear at [redacted]
OFFER: