Mall Chevrolet

I did speak to Mr [redacted] around the 14th of January and I assured him that I would get the problem resolved Our next step was to contact Mr [redacted] insurance company to make them aware of the issue and see if they would add the cost of new carpet as a supplemental claim It took several weeks to get their answer (which was no) I have instructed our body shop manager, [redacted] , to schedule an appointment for Mr [redacted] to come in and have the seats removed and the existing carpet to be realigned so that it does not pull away from the door I apologize for the problem with the carpet and the delay in getting the situation resolved but we are, at times, at the mercy of the insurance companies and the vehicle did suffer substantial damage (almost $20,000) in the collision which can lead to fit and finish challenges

As discussed, *** *** had suffered a broken main sewer drain line in a small area in the inside of an unfinished basement which extended outward beneath the porch and outer exterior steps and sidewalk.Normally insurance policies do not pay for exterior excavation whatsoever or the co d t of
restoring functionality to the main sewer drain line itself However *** *** *** and I spoke about *** extending coverages for some onsideration of the aforementioned.*** *** and I didn't speak in several months, and then *** *** abruptly contacted my assistant Beth Ann C*** and politely requested to be released by our contract so *** *** could deal directly with *** We did subsequently immediately send *** *** a release so he could move forward accordingly I personally consider this matter unfortunate for the delay in securing a better settlement than was previously address by ***I wish that there was an opportunity for Public Adjusters Associates to secure a better negotiated settlement figure which we believe *** *** is rightfully entitled to We did honor *** ***'s request of termination *** *** needs to produce documentation to *** of three cost of repairs.*** *** was receiving some sort of city assistance for the c I st of plumbing and concrete work, which we never received.*** ***'s rights are not prejudiced by any miscommunication or delay and in the aforementioned. *** *** still has rights and insurance benefits if he can document his efforts of repair.Heather, Please contact me after reviewing this matter reply to further discuss.Sincerely David * H*** AIC Public Adjusters Associates

The vehicle that Mr*** purchased was not advertised as certified. During the sales process, several warranty options were discussed including certification at a cost of $1000, extended service contracts etc. Mr*** opted for the certification which provides one year or 12,
miles of additional bumper to bumper limited warranty, 5 years or 100,mile powertrain and years or 24,miles of scheduled maintenance. He paid the $1000. Sometime later, Mr *** had visited another dealership for service and was informed that the certification was not activated due to our failure to do the certification inspection and paperwork. They were right. Since the vehicle was not advertised as certified we did not do the certified inspection. Mr *** call and was very angry as he should have been. We offered at that point to refund the $or complete the certification. He again opted for the certification. Mr*** brought the vehicle back to the dealership and we completed the inspection and the vehicle is currently certified. I do apologize for our initial mistake but we ddid do what we had promised and I don't understand why Mr *** is asking for a refund of money that is not due to him

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: MrH*** is not mentioning the fact that he ignored my phone calls for at least several months, probably embarrassed by the that he was wrong about the *** final numbers
Regards,
*** ***

I did speak to Mr. [redacted] around the 14th of January and I assured him that I would get the problem resolved.  Our next step was to contact Mr. [redacted] insurance company to make them aware of the issue and see if they would add the cost of new carpet as a supplemental claim.  It took...

several weeks to get their answer (which was no).  I have instructed our body shop manager, [redacted], to schedule an appointment for Mr. [redacted] to come in and have the seats removed and the existing carpet to be realigned so that it does not pull away from the door.  I apologize for the problem with the carpet and the delay in getting the situation resolved but we are, at times, at the mercy of the insurance companies and the vehicle did suffer substantial damage (almost $20,000) in the collision which can lead to fit and finish challenges.

Complaint: [redacted]
I am rejecting this response because:I am in the process of gathering proof that my car was advertised as a  ** certified used car.
Regards,
[redacted]

Review: We bought this vehicle on March 11th 2015. There have been nothing but problems with the car. Within the first two weeks we received the car it had to go to a dealer for engine issues where it was for 12 days. We were without a second vehicle which made it difficult to do our every day routines including going to work. There have been problems with the brakes, tires, suspension, and now the ac compressor is shaking and banging when turning on. We have made attempts to get this repaired by the selling dealer which was within the 30 day warranty and nothing has been done to correct our concerns except for the brakes which have been making noise and clanking since they were "repaired". Which the tech left bungee cords on the suspension. The dealer then said we could take the vehicle in to get looked at for the excessive shaking while driving, so my wife has been calling for three weeks and no one is calling is back to set up an appointment. The vehicle sat on their lot for two months and now I know why. Plus the three calls a day we received from the salesman and sales manager bugging us to buy the car when we told them we had to think about it. This is a joke how auto dealers get away with treating people like this.Desired Settlement: I want everything fixed that is wrong with this vehicle by the selling dealer. If they wil not fix I want to turn the vehicle back into them and have them pay ot off and keep it.

Business

Response:

Mr. and Mrs. [redacted] purchased a 2010 [redacted] Expedition with 73,032 miles on it. Mr. [redacted] was known to our sales manager since they previously worked together at a local car dealership where Mr. [redacted] worked as a mechanic. It's my understanding that Mr. [redacted] is currently employed as an automotive service manager. During the process of deciding to purchase the vehicle, which took several days to complete; Mr. [redacted] drove the vehicle several times, thoroughly inspected the vehicle and presented us with the conditions necessary for him to purchase the truck which included 4 new tires. On March 10, 2015, we installed 4 new tires. On March 17th, the vehicle was brought in with the complaint of a vibration while braking. We replaced the caliper and resurfaced the rotors. On April 1st, Mr. [redacted] alleged that we failed to resurface the rotors correctly so we resurfaced them again. On June 1st, Mrs. [redacted] brought the vehicle in with the complaint of belts slipping in the new tires. We referred her to the tire manufacture. I have concluded that we will be unable to satisfy the [redacted]s however, I do believe that we have done far more than is required in an effort to do so. I also would like to point out that the [redacted] did purchase a service contract that can be used at most repair facilities across the country including, most likely, the repair facility that Mr. [redacted] manages.

Review: I took my car in for an ignition switch repair and when I got the car back the window was broken. I told them about the problem and they told me there was nothing they could do.Desired Settlement: I would like [redacted] to pay for the window repair.

Business

Response:

Mr. [redacted] brought his vehicle here for a recall repair. He waited for the repair to be completed (approximately 30 minutes) and left. He returned and said that his window would not go up. We discussed repairing the condition but Mr. [redacted] declined so as a courtesy, we secured the window in the up position. Mr. [redacted] returned some time later and alleged that someone here removed his door panel and destroyed his window regulator in an effort to sell service work. That has never and will never happen at Mall Chevrolet. It should be noted that at no time did anyone recomend a window regulator repair nor is there any mention of a window regulator on the repair order. [redacted]

Consumer

Response:

Review: [redacted]I am rejecting this response because:They are lying. I never declined an offer to repair the window because it was never offered. There was never any discussion about it like they have stated. I never said anything about one of the workers trying to create work for the company. They are making up stories for some reason. He says "it should be noted that at no time did anyone recommend a window regulator repair". Earlier in the statement he says the issue was discussed and that I declined any help. I think it is obvious that they are lying and making up stories.Regards,[redacted]

Business

Response:

I'm sorry that you feel that way but I have no reason to lie. We repaired an ignition recall. The window is nowhere near the ignition and you did allege to me that someone had removed the door panel and intentionally broke the window regulator. Since I don't think that this nonsense will go away, I will offer to repair your window at no cost but you will have to purchase or supply the parts. I do however feel that this is nothing but an attempt to get something for nothing on your part.

Consumer

Response:

Review: [redacted]I am rejecting this response because:Every response I get from this person is trying to make me look like the guilty party. He cant even get his facts straight. And this is not nonsense. I took my car to [redacted] and it was returned with a broken window. And im not sure his demeanor is slightly respectable. I have already gotten the window fixed. I took it to another [redacted] dealer in [redacted] because I do not trust anyone who I came into contact with at the [redacted] location. I received better customer service at the [redacted] location and had no problems. The offer to fix the window and make me pay for the parts is unacceptable. I want to be reimbursed for the entire repair as it states on the complaint. I believe it was about $512. This is the only thing that will satisfy me. As of right now, I feel the company has not handled this very well and the person who is dealing with this complaint is less than professional. I seriously believe the company needs to take a look at the employees they have working in and managing the [redacted] dealership.Regards,[redacted]

Review: On 8/31/2013 I purchased a car from Mall Chevy, along with a warranty on the wheels and tires. I asked in the beginning of September to have sevice done to the wheels, which still has not been done. I have been to the sevice dept 7 or 8 times to have the wheels addressed and still nothing has been done. I spoke to the sevice manager on December 16th and was told the warranty I was sold does not cover my wheels, at which point I asked for the price of the warranty to be refunded. He stated that I had to speak to someone else. I then called on December 17th and spoke to the General Manager who said he would return my call in 15 minutes, I still have not received that return call.

Business

Response:

Dear [redacted],

We are sorry for the delay on this issue, but the General Manager was trying to see if he could get them covered. Since the tires on this vehicle were aftermarket tires they would not cover the problem Mr. [redacted] had with his tires. We were unware of this at the time we sold Mr. [redacted] the Tire Warranty. The process for cancellation usually take 6-8 weeks for the money to come back from the warranty company. But since it has been a while for Mr. [redacted], we will refund today and we will wait for our money to be returned from the warranty company. We will process a check today made payable to [redacted] to be applied to Mr [redacted]' loan. Since Mr. [redacted] financed the vehicle we are required to send the money to the lienholder to be applied to his vehicle loan. He paid $925.00 for the tire warranty plus 6% sales tax of $55.50 for a total of $980.50. He will need to contact his lienholder to see how they have applied the refund money. Again sorry for the delay on this issue. Please have a good day.

Thank you

Mall Chevolet

Office Manager

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 03/13/2014 my car was hit one day after it was purchased. The car was sent back to Mall Chevy for repair by the collision department. I was told it would be about 20-25 days for the repairs. After picking up the car on 04/09/2014 everything seemed fine. about may of 2014 my wife and I notice that the carpet on the driver side was pulling away from the door still. I called the Collision department at Mall Chevy and told them what was wrong and I took the car back to have it fixed. After about a month it was starting to pull away from the side as it did before. Now this is beginning to be a nuisance. This time when I went back to Mall Chevy's collision department they had changed Management in the collision center and that the new Management would take care of me. Now this problem has not been fixed and they kept tucking the carpet under the door still on the drivers side and sending me away. 5 times we have tried to resolve this issue and it's still not fixed. Last month January 14th or 15th I called the GM of Mall Chevy and he told me he would personally take care of this issue. Its two weeks later on February 6th and I still have this problem. I did revive a call from the collision department saying they are working on fixing this problem. That was Jan 15th. My wife and I are loyal customers and have purchased over 6 cars in the last 15 years from Mall Chevy for this silly carpet issue to still be going on it's making us consider changing dealerships.Desired Settlement: I want to seats taken out of the car and new carpet that fits. This was a brand new car 2014 when it was hit and they ripped out all the seats and carpet to do the repairs.

Business

Response:

I did speak to Mr. [redacted] around the 14th of January and I assured him that I would get the problem resolved. Our next step was to contact Mr. [redacted] insurance company to make them aware of the issue and see if they would add the cost of new carpet as a supplemental claim. It took several weeks to get their answer (which was no). I have instructed our body shop manager, [redacted], to schedule an appointment for Mr. [redacted] to come in and have the seats removed and the existing carpet to be realigned so that it does not pull away from the door. I apologize for the problem with the carpet and the delay in getting the situation resolved but we are, at times, at the mercy of the insurance companies and the vehicle did suffer substantial damage (almost $20,000) in the collision which can lead to fit and finish challenges.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was sold a used warranty from Mall Chevrolet which was inputted incorrectly to [redacted]. The vehicle is a 2009 [redacted] Traverse LTZ certified pre-owned vehicle purchased on 4/23/2013. I then purchased the warranty on 4/29/2013 for $2,199.51, which was to be the preferred used warranty for 60 moths/75,000 from date of purchase. The warranty was inputted to [redacted] with a starting of 3/31/2009 which is the manufacture date. They made an error by putting the warranty in as a new warranty, causing the coverage to backdate to 3/31/2009. I would not purchase a warranty for years in which I did not have the car. I have reach out to [redacted], who states that all they need is correction from Mall Chevrolet but Mall Chevrolet is refusing to resolve the issue. I have contacted them on numerous occasions but they are saying that they are not willing to do anything even though they admitted that it was the employee which sold the warranty's error. The warranty was priced as a used warranty , not a new warranty. They claim the Finance manager and Assistant manger are no longer with the company and its their fault. The vehicle needs repairs that would be covered under the warranty. I first contacted them about their error on 4/27/15. I also had a lawyer write them a letter on 5/21/15 informing them of the error. I forwarded them paperwork showing their error and they still refuse to correct it.Desired Settlement: I would like my warranty to be correct and all repairs covered under the warranty to be completed. This has gone on for over 2 months with no resolution.

Business

Response:

We have been in contact with Mr. [redacted] lawyer and did agree to correct the mistake. We are currently working with the warranty company on the correction. I anticipate that the situation will be rectified within 10 days.

Review: 11/21/14 I Purchased a used 2014 vehicle ($25,000) with a ** Certified used car Certification( 1 year or 12,000 miles). Asked if I wanted a extended 1 year warranty for $1,000, I accepted. The $1,000 was added to the sales price of the car bring the total to ($26,000) Weeks later I discovered the $1,000 was to pay for the 1 year 12,000 miles warranty which comes with the ** Certification according to ** advertisements ( cost of Certification included with the original sales price of the car) and not a 2 year 24,000 mile warranty . Also milage on Certification showed 12,355 on 11/21/14, color Black, on sales slip showed milage 14,612 on 11/21/41 color Black(car is Blue). After taking car to another dealer on 12/16/14 I found out the 172 point Certification inspection was never completed, so the vehicle I purchased was never a ** Certified car to start with as advertised. Mall Chevrolet has since inspected the car but refused to refund the overcharged $1,000Desired Settlement: Refund my $1,000 that should never been charged,because they may have made a mistake and on the sales price, mileage, color, or lack of 172 inspection, or selling the car as ** Certified without the 172 point inspection !

Business

Response:

The vehicle that Mr. [redacted] purchased was not advertised as certified. During the sales process, several warranty options were discussed including certification at a cost of $1000, extended service contracts etc. Mr. [redacted] opted for the certification which provides one year or 12,000 miles of additional bumper to bumper limited warranty, 5 years or 100,000 mile powertrain and 2 years or 24,000 miles of scheduled maintenance. He paid the $1000. Sometime later, Mr [redacted] had visited another dealership for service and was informed that the certification was not activated due to our failure to do the certification inspection and paperwork. They were right. Since the vehicle was not advertised as certified we did not do the certified inspection. Mr [redacted] call and was very angry as he should have been. We offered at that point to refund the $1000 or complete the certification. He again opted for the certification. Mr. [redacted] brought the vehicle back to the dealership and we completed the inspection and the vehicle is currently certified. I do apologize for our initial mistake but we ddid do what we had promised and I don't understand why Mr [redacted] is asking for a refund of money that is not due to him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am in the process of gathering proof that my car was advertised as a ** certified used car.

Regards,

Review: On Monday September 29,2014 myself, mother ([redacted]) and the sales representative ([redacted]) discussed the cost of the car I agreed to a bottom line price of $31,000 and then minus $1500 for trade in and rebate totaling $29500 but I was charged $35,799. As I was signing the paperwork I questioned the amount financed and I was told that was the the total with taxes titles car care gap and interest that $43,809.84 was the total. When I went to put insurance on the car I realized that the charge for the car alone without tags title taxes etc was $35,799.40. I contacted the dealership on Wednesday october 1, 2014 with my concerns he assured me he would look into it and call me back the next day but never did. So I went down to the dealership on Thursday October 2, 2014 discussed my concerns with [redacted] and the Finance Officer who after some discussion went and got [redacted] who said he would unwind the deal if the bank didn't book the deal and he would start on it right away and call me Friday October 4, 2014 at about 11 I called him at 1 and he said he had spoken to someone at the bank and he would call me back. I called the bank myself and ways told by Amber in dealership services the loan had not been booked. I tried reaching mike again who then said the loan was booked and I told him I was informed it wasn't he asked who I spoke with I told him and gave the phonenumber while waiting to hear back from mike I called back again to the the bank Ally and was told by Jennifer that the loan had not been booked. I hadn't heard from mike by time I got off work so I went to the dealership to talk in person he kept saying it was booked I asked to call his liason at the bank and put him on speaker to discuss the status he was reluctant to do so and started saying you signed the contract you can trade it in for something else I declined he said its nothing he can do so I said I'd file a complaint and contact a lawyer.Desired Settlement: I would like to return the vehicle the do to shady and misrepresented information without any penalty to me or my mothers credit.

Business

Response:

After reviewing the paperwork that was signed by the Johnsons, I feel certain that they did understand the pricing before signing the agreements. The information is clear and designed to eliminate confusion. The Johnsons were given copies of everything that they signed at time of delivery. [redacted]General Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The information was not clear two documents contradict each other and are misleading. At the time of signing we (Johnsons) questioned the amount that appeared on the documentation and we were told that we the total after taxes title fees car care and gap insurance we believe the finance officer as he was the expert however once we got home and looked through the documents line by line and comparing them to other documents we seen discrepancies as well as discovered the price was not what was discussed and the difference was not satisfied by taxes titles fee car care and gap insurance.

Regards,

Review: The bank approved me for a loan to purchase a car from [redacted] I had the car for a month, 2 weeks ago a sales person from [redacted] contacted me, stating the bank took there loan back and needed more proof of income, I provided them with more proof of income, I haven't heard nothing from them, I even called and talked to the manager, he said, he'll call me back, but never calls back, the tags on the car are expired, they never gave me my tags, and I can't drive the car without my tags, and [redacted] is not telling me anything.Desired Settlement: either they give me my tags, or I want my money and my car back.

Business

Response:

This customers account was an issue with the Lender but as of yesterday the deal has been finalized. We will have the tags done today (Aug 14th) after 5 pm.Thank you[redacted]