Mallard Cove Apartments

I am responding to a complaint CASE NUMBER [redacted] In the matter of this applicant, we instructed him several times of our requirements to verify Self Employment incomeWe require: • Legible and complete FILED Tax Returns that are not self-prepared and that are SIGNED by the preparerThe applicant took numerous days to fax us a copy of those returnsWhen we received them they were not legible and they were not signed by the tax preparerI notified the applicant the day I received them letting him know what we neededHe seemed agreeable to complyIt was another few days before he had a woman drop them off at the officeAgain, they were not legible, they were faded and we could not read them AND they were still not signed by the preparerI notified him that same day, as I could not give the woman any information as she was not listed on his applicationI left numerous messages for him letting him know they were not acceptable form of verification; they did not meet our requirementsI let him know that I could not move forward with his file until I received what was requiredHe returned my call when I was out of the officeI called him back, left a messageIt was another few days before I heard from himI stated that we could not accept these and if this was all he could provide then I would deny his file for not being able to qualify under our criteriaI informed him I could refund his deposit in full since he could not qualifyHe understood and was agreeable to our conversationIn fact, he was very friendlyShortly after I denied his file, a woman (she stated she was his girlfriend- the one not listed on the application) started calling our office asking where the Refund was and I told her we could not speak with herShe then informed us that she was his girlfriend and that she was going to go onto social media and put up negative reviews wherever she couldShe was extremely rude and hung up on our Property ManagerShortly after that, we received this notice from the Revdex.comThe Security Deposit was refunded to the applicant and we consider this matter closed As far as the complaint that we did not understand his tax returns- it was not a matter of understanding- it was a matter of the applicant failing to provide to us what we had requested numerous timesIn regards to the complaint of our Property Manager, Liz, being rude: she took the call from the woman, who was not listed on the application, and the only information she could give her was that she could not speak with her as she was not the applicantThe only time she spoke with the applicant was when he called inquiring about his Security Deposit refund and she happily researched it for himWe are in the business of leasing apartments and providing housing to qualified applicantsIt is not our goal to look for ways to deny applicants and prevent them from obtaining housingWe do our due diligence in obtaining the required forms of verificationWe must operate in pursuant to the rules and regulations of the Tax Credit program and also our company's Resident Selection CriteriaWhen applicants fail to comply with those requirements, we have no choice but to deny the applicationIt was unfortunate, but we must treat every applicant the same, under the Fair Housing laws of the United StatesI hope this response is acceptable to both the Revdex.com and the applicant

I am responding to a complaint CASE NUMBER ***. In the matter of this applicant, we instructed him several times of our requirements to verify Self ">Employment income. We require: • Legible and complete FILED Tax Returns that are not self-prepared and that are SIGNED by the preparer. The applicant took numerous days to fax us a copy of those returnsWhen we received them they were not legible and they were not signed by the tax preparerI notified the applicant the day I received them letting him know what we neededHe seemed agreeable to comply. It was another few days before he had a woman drop them off at the officeAgain, they were not legible, they were faded and we could not read them AND they were still not signed by the preparer. I notified him that same day, as I could not give the woman any information as she was not listed on his applicationI left numerous messages for him letting him know they were not acceptable form of verification; they did not meet our requirementsI let him know that I could not move forward with his file until I received what was required. He returned my call when I was out of the officeI called him back, left a messageIt was another few days before I heard from himI stated that we could not accept these and if this was all he could provide then I would deny his file for not being able to qualify under our criteriaI informed him I could refund his deposit in full since he could not qualifyHe understood and was agreeable to our conversationIn fact, he was very friendly. Shortly after I denied his file, a woman (she stated she was his girlfriend- the one not listed on the application) started calling our office asking where the Refund was and I told her we could not speak with herShe then informed us that she was his girlfriend and that she was going to go onto social media and put up negative reviews wherever she couldShe was extremely rude and hung up on our Property ManagerShortly after that, we received this notice from the Revdex.com. The Security Deposit was refunded to the applicant and we consider this matter closed As far as the complaint that we did not understand his tax returns- it was not a matter of understanding- it was a matter of the applicant failing to provide to us what we had requested numerous times. In regards to the complaint of our Property Manager, Liz, being rude: she took the call from the woman, who was not listed on the application, and the only information she could give her was that she could not speak with her as she was not the applicantThe only time she spoke with the applicant was when he called inquiring about his Security Deposit refund and she happily researched it for him. We are in the business of leasing apartments and providing housing to qualified applicantsIt is not our goal to look for ways to deny applicants and prevent them from obtaining housingWe do our due diligence in obtaining the required forms of verificationWe must operate in pursuant to the rules and regulations of the Tax Credit program and also our company's Resident Selection CriteriaWhen applicants fail to comply with those requirements, we have no choice but to deny the applicationIt was unfortunate, but we must treat every applicant the same, under the Fair Housing laws of the United States. I hope this response is acceptable to both the Revdex.com and the applicant

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We have made the necessary repairs to the resident’s apartment ceilingThe water was extracted from the carpet and there were blowers placed in the apartment to dry the carpetThere was an antibacterial wash done to the carpet to prevent any mold/mildew.Please feel free to contact me if you have
any questions or concerns. Thank you Liz R***Property ManagerMallard Cove Apartments*** *** *** ***
*** ** ***
*** Fax

I am responding to a complaint CASE NUMBER [redacted]. In the matter of this applicant, we instructed him several times of our requirements to verify Self Employment income. We require: • Legible and complete FILED Tax Returns that are not self-prepared and that are SIGNED by...

the preparer. The applicant took numerous days to fax us a copy of those returns. When we received them they were not legible and they were not signed by the tax preparer. I notified the applicant the day I received them letting him know what we needed. He seemed agreeable to comply. It was another few days before he had a woman drop them off at the office. Again, they were not legible, they were faded and we could not read them AND they were still not signed by the preparer. I notified him that same day, as I could not give the woman any information as she was not listed on his application. I left numerous messages for him letting him know they were not acceptable form of verification; they did not meet our requirements. I let him know that I could not move forward with his file until I received what was required. He returned my call when I was out of the office. I called him back, left a message. It was another few days before I heard from him. I stated that we could not accept these and if this was all he could provide then I would deny his file for not being able to qualify under our criteria. I informed him I could refund his deposit in full since he could not qualify. He understood and was agreeable to our conversation. In fact, he was very friendly. Shortly after I denied his file, a woman (she stated she was his girlfriend- the one not listed on the application) started calling our office asking where the Refund was and I told her we could not speak with her. She then informed us that she was his girlfriend and that she was going to go onto social media and put up negative reviews wherever she could. She was extremely rude and hung up on our Property Manager. Shortly after that, we received this notice from the Revdex.com. The Security Deposit was refunded to the applicant and we consider this matter closed . As far as the complaint that we did not understand his tax returns- it was not a matter of understanding- it was a matter of the applicant failing to provide to us what we had requested numerous times. In regards to the complaint of our Property Manager, Liz, being rude: she took the call from the woman, who was not listed on the application, and the only information she could give her was that she could not speak with her as she was not the applicant. The only time she spoke with the applicant was when he called inquiring about his Security Deposit refund and she happily researched it for him. We are in the business of leasing apartments and providing housing to qualified applicants. It is not our goal to look for ways to deny applicants and prevent them from obtaining housing. We do our due diligence in obtaining the required forms of verification. We must operate in pursuant to the rules and regulations of the Tax Credit program and also our company's Resident Selection Criteria. When applicants fail to comply with those requirements, we have no choice but to deny the application. It was unfortunate, but we must treat every applicant the same, under the Fair Housing laws of the United States. I hope this response is acceptable to both the Revdex.com and the applicant.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,
[redacted]

I spoke with [redacted] from the company and she stated that when the application is signed on the bottom in bold letters it states that if the consumer does not take an apartment, the deposit is forfeited to the business. They are a Tax Credit Community and a tenant is put in the next available...

apartment. The apartment was held for 10 days for the consumer before they were told to cancel the application.

Review: This company didn't understand a 1099 tax form I had my professional accountant send a letter with a cpa stamp I call numerous times I asked for my refund they will not return calls and the manager Liz is rude and unprofessionalDesired Settlement: I would like my refund returned and no further action with this company

Business

Response:

I am responding to a complaint CASE NUMBER [redacted]. In the matter of this applicant, we instructed him several times of our requirements to verify Self Employment income. We require: • Legible and complete FILED Tax Returns that are not self-prepared and that are SIGNED by the preparer. The applicant took numerous days to fax us a copy of those returns. When we received them they were not legible and they were not signed by the tax preparer. I notified the applicant the day I received them letting him know what we needed. He seemed agreeable to comply. It was another few days before he had a woman drop them off at the office. Again, they were not legible, they were faded and we could not read them AND they were still not signed by the preparer. I notified him that same day, as I could not give the woman any information as she was not listed on his application. I left numerous messages for him letting him know they were not acceptable form of verification; they did not meet our requirements. I let him know that I could not move forward with his file until I received what was required. He returned my call when I was out of the office. I called him back, left a message. It was another few days before I heard from him. I stated that we could not accept these and if this was all he could provide then I would deny his file for not being able to qualify under our criteria. I informed him I could refund his deposit in full since he could not qualify. He understood and was agreeable to our conversation. In fact, he was very friendly. Shortly after I denied his file, a woman (she stated she was his girlfriend- the one not listed on the application) started calling our office asking where the Refund was and I told her we could not speak with her. She then informed us that she was his girlfriend and that she was going to go onto social media and put up negative reviews wherever she could. She was extremely rude and hung up on our Property Manager. Shortly after that, we received this notice from the Revdex.com. The Security Deposit was refunded to the applicant and we consider this matter closed . As far as the complaint that we did not understand his tax returns- it was not a matter of understanding- it was a matter of the applicant failing to provide to us what we had requested numerous times. In regards to the complaint of our Property Manager, Liz, being rude: she took the call from the woman, who was not listed on the application, and the only information she could give her was that she could not speak with her as she was not the applicant. The only time she spoke with the applicant was when he called inquiring about his Security Deposit refund and she happily researched it for him. We are in the business of leasing apartments and providing housing to qualified applicants. It is not our goal to look for ways to deny applicants and prevent them from obtaining housing. We do our due diligence in obtaining the required forms of verification. We must operate in pursuant to the rules and regulations of the Tax Credit program and also our company's Resident Selection Criteria. When applicants fail to comply with those requirements, we have no choice but to deny the application. It was unfortunate, but we must treat every applicant the same, under the Fair Housing laws of the United States. I hope this response is acceptable to both the Revdex.com and the applicant.

Review: I filled an application out for this apartment complex but never chose the apartment that I wanted I only saw the model apartment I gave a reservation fee which is part of my deposit of 300.00 I spoke With [redacted] and she said she had a basement apartment, which I told her I did not want she asked if I wanted to see it I said Yes, I took a friend with me to go look at the apartment and it was filthy and disgusting, live and dead bugs, carpets were not cleaned or replaced, the bath tubs were filthy have never been cleaned since the people moved out and she claimed to have been holding this apartment for me for two weeks but I never seen it. I told [redacted] that I did not want that apartment and she tried to put me in another one and I said no thank you but she said the apartment won't be ready until March the 7th and I wouldn't be able to see it because they can't show apartments that haven't been flipped yet which is a lie because they just showed me that nasty basement apartment. I have all the emails between me and [redacted] she never started any paperwork on me until Feb 25th which is the day I told her I was no longer interested in the apartment and she said she cannot give me my 300.00 deposit back because I didn't take possession of the apartment. I never signed the lease just the application for the apartment itself. Before I signed the lease [redacted] said if they fix the apartment and complete paperwork and I feel that I no longer want the apartment then they would keep a portion of the deposit. She never gave me anything back she said I would have to forfeit the entire deposit. I never chose an apartment the paperwork as far as employment verification wasn't faxed until the 25th of February which is the day I told her I no longer wanted to move there. I called the Corporate office and left a message for [redacted] who has NEVER returned my call I spoke with [redacted] the receptionist and she said there was no one else I could talk to.Desired Settlement: I would just like my $300.00 deposit back

Business

Response:

I spoke with [redacted] from the company and she stated that when the application is signed on the bottom in bold letters it states that if the consumer does not take an apartment, the deposit is forfeited to the business. They are a Tax Credit Community and a tenant is put in the next available apartment. The apartment was held for 10 days for the consumer before they were told to cancel the application.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,