Mallard Crossing Apartments

I am writing in response to complaint ID [redacted] from [redacted] ***Our response on this matter remains unchangedMs [redacted] was required, as are all residents under a lease agreement, to provide a written day notice to vacateShe owes through the end of a day notice to vacateThis was explained to her at length, and is in the lease agreement signed by Ms***Please close this file, as we will be taking no further actionKind Regards, [redacted] *** Resident Service Manager Mallard Crossing Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not accept this response [redacted] ***'s letter was a generic templateI do not owe Mallard Crossing any moneyMy lease was up, I paid my rent and I dropped the keys off to the companyI also spoke to two Kentucky Lawyers who specialize in the Landlord/Tennant act and by law I am only required to give a day notice to vacate a rental propertyI gave days, however the most pressing issue is I had to leave the state due to a serious illness, and Mallard Crossing violated the HIPPA law more than on one occurrenceI have never in years of credit history ever had a problem nor not followed the rulesAs anyone knows unplanned circumstances occur and I got sick, I was a renter at Mallard for over yearsNo one can determine when an illness occurs and I find it very interesting that [redacted] stated "This was explained to her at length" nothing was ever "explained" to meMallard Crossing is charging me for charges and therefore they need to be reportedIt is not fair nor right to take advantage of peopleI would like the Revdex.com's help in this matterMallard Crossing bully's people because they think they canI will not be bullied Regards, [redacted]  %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] That response made to my compliant by [redacted] Saunders is generic and not validMallard Crossing did not adhere not only to the HIPPA law regarding my case, but to the fraudulent charges they have imposed on my credit reportI have all the emails, dates of phone calls, and doctors notes to stand by my original statementI do not owe Mallard crossing any money after my lease date of August 15, I need help with thisA business cannot just charge a person fraudulent charges and then report it to a credit agency when I was not in a lease and I never was on the property for those extra charges they want to pad on to my accountMallard Crossing has treated me unfairly and has caused me a lot of stressI paid my rent on time and when my lease was up, I moved due to health reasons [redacted] Saunders response was not accurate -not only about the communication she and Karen and a few other Mallard Crossing empolyees had about my lease endingThe main issue is that I gave days notice to VACATE my apt which the LEASE ENDED ON AUG 15, AND Mallard Crossing has added days of charges to me when I had no lease and was not even living in the state of KYPLEASE look into this furtherI am going to talk to a lawyer about my rightsMallard Crossing cannot get away with putting fraudulent charges on my credit reportIts not the way to do business and I have rights regarding HIPPA lawsI also have two witnesses that over heard my health issues being discussed amongst the Mallard Crossing employeesPlease help me with this matter

Business Response to a Complaint Complaint ID#: *** Company Name: Mallard Crossing Apartments Company Contact: *** *** Company Phone: 5*** Company Email: *** Person Who Sent the Complaint: *** ***
Staff Member: Response: This issue was resolved before the complaint letter was receivedResident is satisfied with outcome and does not wish to pursue any longerThis was confirmed once again via phone on 08/05/Sent on: 8/5/10:11:AM

This is regards to ID ***Our position remains the same, in that we follow the Lease Agreement and Fair Housing lawsI have attached our most recent correspondence with Ms***It is my understanding that this matter is, again, resolved with this previous residentI believe the initial complaint she made was due to a misunderstandingPlease feel free to contact me should you require further information.Kind Regards,*** ***

I am writing in response to a complaint you received from *** ***Mr*** applied onlineDuring the online application process it is made clear that no part of the $fee is refundable UNLESS the application is deniedAt which point the $administrative fee is refunded to the
applicantThe applicant is required to indicate that they understand this policy prior to being allowed to submit an applicationThis is not a deposit, it is an administrative fee
Mr*** was fully approved for an apartment on 10/and we have been holding an apartment for him since that date
Please let me know if you have further questions
Regards,
*** *** *** *** ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Mallard Crossing Apartments
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person
Who Sent the Complaint:
*** ***
Staff Member:
Response:
We always strive to always keep a positive relationship with our residents and be understanding to any circumstance that may ariseHowever, we must adhere to the lease for each person the sameOur lease states that a day written notice is required to terminate the leaseA day is required if the lease is on a month to month basisMs*** was sent a copy of this lease that was signed by her when she turned in her notice on 07/03/and began to dispute the day notice at that timeThere were conversations with Ms*** regarding her upcoming lease expiration prior to 07/03/and she was reminded at that time that a day notice was required but she was unsure at that time what her intentions wereA letter was also sent to her address on 05/27/with different renewal options as well as a reminder of the day notice policyThe notice was then submitted on 07/03/stating health reasonsThere were multiple conversations and emails following this date to try and rectify the situation and explain to Ms*** that we have to treat each resident the same and adhere to our lease agreement for Fair Housing reasonsOur lease agreement is provided through the National Apartment Association for Kentucky and is in compliance with any state laws per our attorneyMaintenance issues do arise and all were addressed in a timely matterEach maintenance request we received was completed within 48-hours with the exception of a few that required more timeWhile the leak from the hot water is certainly an inconvenience, it is beyond our control when things like this happenWe were not negligent in making the necessary repairs and did our best to accommodate Ms*** by calling before entering her apartment so that she could be there at her requestWithout knowing what comment was made in regards to her health or person she is referring to, I'm not sure how to respond other than each individual in our office does their very best to be sympathetic, courteous, fair, and professional in all situationsWe would not have asked what her health problem was nor shared that information with anyone elseThe HIPAA law was put into place to protect a person's privacy in regards to their health condition and we did not violate this lawThe charges of $are due per the lease agreement and the collection agency may be contacted to arrange paymentThank you!
Sent on: 1/30/3:31:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 That response made to my compliant by [redacted] Saunders is generic and not valid. Mallard Crossing did not adhere not only to the HIPPA law regarding my case, but to the fraudulent charges they have imposed on my credit report. I have all the emails, dates of phone calls, and doctors notes to stand by my original statement. I do not owe Mallard crossing any money after my lease date of August 15, 2014. I need help with this. A business cannot just charge a person fraudulent charges and then report it to a credit agency when I was not in a lease and I never was on the property for those extra charges they want to pad on to my account. Mallard Crossing has treated me unfairly and has caused me a lot of stress. I paid my rent on time and when my lease was up, I moved due to health reasons. [redacted] Saunders response was not accurate -not only about the communication she and Karen and a few other Mallard Crossing empolyees had about my lease ending. The main issue is that I gave 41 days notice to VACATE my apt which the LEASE ENDED ON AUG 15, 2014. AND Mallard Crossing has added 19 days of charges to me when I had no lease and was not even living in the state of KY. PLEASE look into this further. I am going to talk to a lawyer about my rights. Mallard Crossing cannot get away with putting fraudulent charges on my credit report. Its not the way to do business and I have rights regarding HIPPA laws. I also have two witnesses that over heard my health issues being discussed amongst the Mallard Crossing employees. Please  help me with this matter.

I am writing in response to complaint ID [redacted] from [redacted]. Our response on this matter remains unchanged. Ms. [redacted] was required, as are all residents under a lease agreement, to provide a written 60 day notice to vacate. She owes through the end of a 60 day notice to vacate. This was explained to her at length, and is in the lease agreement signed by Ms. [redacted]. Please close this file, as we will be taking no further action.
Kind Regards,
[redacted] 
Resident Service Manager 
Mallard Crossing Apartments

This is my second complaint in regards to this company, for billing/leasing issues. This company has tried to scheme once again another months rent. I have taken every necessary action to prevent this EXACT result which I knew was bound to happen by the lack of efficiency and professionalism at this company. I have filed a 30 day notice on august 21st, 2016 for our lease to END on september 21st 2016. I have a copt of the form with both mine and my roommates signatures on it. Somehow it has been registered in Mallards system and billing system that our lease is not up until october 21st 2016, which is completely incorrect and have been billed and extra 1200 dollars for it.TranslateDesired Resolution / OutcomeBilling AdjustmentselectDesired Outcome:I would like for my lease to end as stated in our SIGNED contract that was turned into the front office SEPTEMBER 21 2016. I also would appreciate and the return of our security deposit. I have never dealt with a company that has done SO poorly in all aspects of their job. From giving us the WRONG apartment upon move in which in turn cost us over 2000$ this year; along with all the electrical/appliance and multiple billing issues I felt the need to go above their head AGAIN to ensure that this is taken care of. Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this response. [redacted]'s letter was a generic template. I do not owe Mallard Crossing any money. My lease was up, I paid my rent and I dropped the keys off to the company. I also spoke to two Kentucky Lawyers who specialize in the Landlord/Tennant act and by law I am only required to give a 30 day notice to vacate a rental property. I gave 42 days, however the most pressing issue is I had to leave the state due to a serious illness, and Mallard Crossing violated the HIPPA law more than on one occurrence. I have never in 18 years of credit history ever had a problem nor not followed the rules. As anyone knows unplanned circumstances occur and I got sick, I was a renter at Mallard for over 2 years. No one can determine when an illness occurs and I find it very interesting that [redacted] stated "This was explained to her at length" nothing was ever "explained" to me. Mallard Crossing is charging me for False charges and therefore they need to be reported. It is not fair nor right to take advantage of people. I would like the Revdex.com's help in this matter. Mallard Crossing bully's people because they think they can. I will not be bullied. 
Regards,
[redacted]
 
 
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