Malleries

Good afternoon, Sarah (customer service) and Elizabeth (billing) have both responded to multiple emails to [redacted] about this issueI have attached examples of emails that Sarah & Elizabeth sent explaining the issueElizabeth knew that Sarah responded to Mary answering her questions so it was not necessary for people to explain the same issueAfter Mary wanted the billing department to specifically reply, then Elizabeth responded with the issue as you can see aboveAlso we explained that she was not "double billed"The first initial payment of $is made for every application feeAfter the shop is open, they are billed a monthly shop fee of $Since Mary was opened in the beginning of August, she was charged the monthly fee for August of $Malleries billing date for every shop is on the 6th of every month which charges the previous month's commission as well as the shop fee for the next monthOn August 6, Malleries charged Mary for $in commission since her shop was not open in July and $for September's shop feeIf Mary chooses to close her shop at Malleries, we can refund her the $shop fee.Thank you,Malleries

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept a refund of my payments as the appropriate resolution Regards, [redacted] ***

Dear ***, This email is in regards to Malleries ID# [redacted] I apologize that we were not able to respond within the day time period We just received this notice this morning (2/25/15) and hope that you will give us an opportunity to respond We have many different shops on Malleries and each shop has their own authentic luxury items that they sell Below, I have provided a link to the item in question You will see that just below this item, we have an "inquire about this item" link This allows customers to ask as many questions as they have prior to purchasing Shop owners respond directly to customers to be sure every question is answered accurately [redacted] You will also see a link to the shop's shipping and return policy just below the item Every shop on Malleries has their own policies that customers must follow If you click on this link, you will see this particular shop's return policy When a customer makes the decision to purchase, they must accept the shop owner's policies to be able to complete the purchase I have attached all of the email communications that I have which will show that we have been in contact with the shop owner regarding this customer's concern and that the shop owner has responded to the customer In the very first email the customer sent to Malleries, she states the item is not authentic I requested that the shop owner obtain a statement of authenticity from a reputable authenticator That email statement is attached which shows the item is authentic I hope that I have provided adequate information to show that Malleries and [redacted] *** have responded to the customer and that we have proved that the item in question is authentic You are welcome to contact the third party authenticator for verificationPlease confirm that you have received this information and thank you for this opportunityRegards, [redacted] Malleries Customer ServiceWeb: [redacted] E-mail: [redacted]

Good afternoon, Sarah (customer service) and Elizabeth (billing) have both responded to multiple emails to [redacted] about this issue. I have attached examples of emails that Sarah & Elizabeth sent explaining the issue. Elizabeth knew that Sarah responded to Mary answering her...

questions so it was not necessary for 2 people to explain the same issue. After Mary wanted the billing department to specifically reply, then Elizabeth responded with the issue as you can see above. Also we explained that she was not "double billed". The first initial payment of $100 is made for every application fee. After the shop is open, they are billed a monthly shop fee of $125. Since Mary was opened in the beginning of August, she was charged the monthly fee for August of $125. Malleries normal billing date for every shop is on the 6th of every month which charges the previous month's commission as well as the shop fee for the next month. On August 6, Malleries charged Mary for $0 in commission since her shop was not open in July and $125 for September's shop fee. If Mary chooses to close her shop at Malleries, we can refund her the $125 shop fee.Thank you,Malleries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept a refund of my payments as the appropriate resolution.
Regards,
[redacted]

Dear [redacted], This email is in regards to Malleries ID# [redacted].  I apologize that we were not able to respond within the 14 day time period.  We just received this notice this morning (2/25/15) and hope that you will give us an opportunity to respond.  We have many different...

shops on Malleries and each shop has their own authentic luxury items that they sell.  Below, I have provided a link to the item in question.  You will see that just below this item, we have an "inquire about this item" link.  This allows customers to ask as many questions as they have prior to purchasing.  Shop owners respond directly to customers to be sure every question is answered accurately.  [redacted] You will also see a link to the shop's shipping and return policy just below the item.   Every shop on Malleries has their own policies that customers must follow.  If you click on this link, you will see this particular shop's return policy.  When a customer makes the decision to purchase, they must accept the shop owner's policies to be able to complete the purchase.  I have attached all of the email communications that I have which will show that we have been in contact with the shop owner regarding this customer's concern and that the shop owner has responded to the customer.  In the very first email the customer sent to Malleries, she states the item is not authentic.  I requested that the shop owner obtain a statement of authenticity from a reputable authenticator.  That email statement is attached which shows the item is authentic.  I hope that I have provided adequate information to show that Malleries and [redacted] have responded to the customer and that we have proved that the item in question is authentic.  You are welcome to contact the third party authenticator for verification. Please confirm that you have received this information and thank you for this opportunity. Regards, [redacted]Malleries Customer ServiceWeb: [redacted]E-mail: [redacted]

Review: I paid $100 for an application fee and completed an application to sell handbags on this website venue. I received approval from Malleries on August 4, 2016. On August 4th, the day my shop was approved by Malleries, I received an auto paid receipt #[redacted] for $125 for the month of August which automatically paid from my credit card. On August 6th Malleries hit my credit card for receipt #[redacted] for $125 for the same charge. I have been double charged. I paid an initial $100 application fee and paid $65 marketing fee. I have sent 9 emails to Sarah in Support and 3 emails to Elizabeth in Billing Department contesting the double billing. Neither of them will address the issue of the two invoices #[redacted] and #[redacted]. I continue to receive the same response that we are billed the first of the month for the current month. When I ask why I was billed twice, I receive no response at all. I am ignored. I understand mistakes but to provide no response to my completely legitimate request for a refund for the double overcharge destroys the relationship completely. There is no phone number on their site to speak to anyone and their address is that of a UPS Store. This is a company that can not be trusted.Desired Settlement: I want nothing to do with this company and would like a FULL Refund. I have paid a total of $415.00 and it has been only 13 days since the shop was approved. They have delivered nothing and I have been double charged and they do not appear to care at all. I do not trust this company. No phone number, no address is not reputable.

Business

Response:

Good afternoon,

I have purchased 3 high-end items from this web site in the past month, two Louis Vuitton bags and a LV Epi Key Holder. The items were as described in good condition and authentic. The Customer Service for this company is excellent in my opinion, prompt response to each of my emails. I also find that Malleries has a large inventory of various designer or high-end bags and small leather goods, and the prices are reasonable. Will continue to shop with Malleries.com.

Review: I have purchased a ** purse through the site. It is considered a vintage item. The leather is very hard and the inside has a strange looking dried out glue to hold the leather together. The bottom of the leather feels like theres a cardboard box. It sounds strange saying this but I tapped it, and its sounds like you are tapping a box. No soft genuine leather should sound or feel hard. The color of the purse does not represent [redacted]. It is a dark orange brown. ** are better with age and this leather is not. It feels like plastic and looks like plastic.I have emailed Malleries many times asking for a refund/return policy, they have not supply me with the proper steps on to handle this matter. I am not satisfied with their product and I simple just want return the item and I would like my full refund.Please help?[redacted]Desired Settlement: I would like to return the Item with a full refund of $389.00 to My Credit card.

Business

Response:

Dear [redacted],