Mallory, Lollar, Holt & Associates, P.C.

Ms [redacted] did retain Mallory, Lollar, Holt & Associates for a traffic related matter in Municipal Court at a total cost (including trial) of $The Attorney/Client Agreement requires a client to keep the office updated of any changes to address, phone or email addressThe firm received returned mail indicating the mailing address was inaccurate and required attention from Ms [redacted] Efforts to obtain a current mailing address were unsuccessfulTo keep Ms [redacted] reasonably informed about the status of her matter and to promptly comply with reasonable requests for information from Ms [redacted] , the firm used electronic mail in addition to regular USPS First Class MailThe Rules of Professional Conduct and State Law dictate official Attorney Client Communication be conducted by USPS First Class Mail to ensure proper receipt of any and all information by a client for a given matterMs [redacted] ’s insistence that all communications be limited to electronic mail would be in violation of regular business practices, the Attorney/Client Agreement she executed, and The Rules of Professional ConductThe firm’s representation included explaining the matter to the extent reasonably necessary to permit Ms [redacted] to make informed decisions regarding the representation for her particular matterRepeated attempts to convey the disposition options via telephone were met with acrimony and resistanceUltimately, Ms [redacted] did not wish to hear anything other than the case would be dismissed without further interaction – a result that could not be guaranteed under any circumstancesMs [redacted] became hostile during the final telephone interaction with Attorney [redacted] and actually disconnected the call abruptly (hung up), presumably because she was unhappy with the options available to her for resolution of the matterDemanding a dismissal without a legal foundation to support the demand is not a reasonable expectation Ms [redacted] steadfastly refuses to update her physical mailing address even after repeated requests that she do soShe has in fact received more than eight (8) electronic mail notices and updates from the firm over a three month span, as well as electronic copies of disposition documentation from the courtShe was notified on three separate occasions that her case was in fact dismissed, with supporting documentation providedIts unfortunate Ms [redacted] is unhappy with the representation provided by the firm, but Attorney [redacted] flatly denies the allegations in her complaint for the reasons outlined above

Ms. [redacted] did retain Mallory, Lollar, Holt & Associates for a traffic related matter in Municipal Court at a total cost (including trial) of $30.00. The Attorney/Client Agreement requires a client to keep the office updated of any changes to address, phone or email address. The firm received...

returned mail indicating the mailing address was inaccurate and required attention from Ms. [redacted]. Efforts to obtain a current mailing address were unsuccessful. To keep Ms. [redacted] reasonably informed about the status of her matter and to promptly comply with reasonable requests for information from Ms. [redacted], the firm used electronic mail in addition to regular USPS First Class Mail. The Rules of Professional Conduct and State Law dictate official Attorney Client Communication be conducted by USPS First Class Mail to ensure proper receipt of any and all information by a client for a given matter. Ms. [redacted]’s insistence that all communications be limited to electronic mail would be in violation of regular business practices, the Attorney/Client Agreement she executed, and The Rules of Professional Conduct. The firm’s representation included explaining the matter to the extent reasonably necessary to permit Ms. [redacted] to make informed decisions regarding the representation for her particular matter. Repeated attempts to convey the disposition options via telephone were met with acrimony and resistance. Ultimately, Ms. [redacted] did not wish to hear anything other than the case would be dismissed without further interaction – a result that could not be guaranteed under any circumstances. Ms. [redacted] became hostile during the final telephone interaction with Attorney [redacted] and actually disconnected the call abruptly (hung up), presumably because she was unhappy with the options available to her for resolution of the matter. Demanding a dismissal without a legal foundation to support the demand is not a reasonable expectation.   Ms. [redacted] steadfastly refuses to update her physical mailing address even after repeated requests that she do so. She has in fact received more than eight (8) electronic mail notices and updates from the firm over a three month span, as well as electronic copies of disposition documentation from the court. She was notified on three separate occasions that her case was in fact dismissed, with supporting documentation provided. Its unfortunate Ms. [redacted] is unhappy with the representation provided by the firm, but Attorney [redacted] flatly denies the allegations in her complaint for the reasons outlined above.