Malloy Ford

This correspondence pertains to complaint number [redacted] We are currently attempting to resolve this complaintI will keep you informed of the progress.Regards,Collin RK [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint # [redacted] Inboxx Collin K***Jan (days ago)to me [redacted] ,Thank you for the second correspondence from [redacted] In response to the accusations of the complainantI stand behind the systems, processes and training set forth by my organization in regard to the labor operation for this repair as well as the handling of this matterMy hope is to have this case closed and move forward.Respectfully,Collin *K***General ManagerMalloy FordWinchester, Va.###-###-####

I am responding to your correspondence regarding complaint #*** for *** *** and ***.As of 01/28/the matter has been resolvedI believed you may have received notice from the complainant confirming resolution of this matter.Should you have any questions please contact me at
###-###-#### or ***@malloyford.com.Respectfully,Collin K***General Manager Malloy FordWinchester, Va.###-###-####

Answer to complaint #***Inboxx Collin K***Dec (days ago)to me Dear ***, This correspondence is in reply to complaint number*** from *** *** *** called Malloy Ford to inquire about the price for programming
new keys for his *** ***Our service advisor quoted him a price of $*** *** purchased a set of aftermarket keys from *** *** in an effort to save moneyThe vehicle was towed to Malloy Ford and our technician attempted to program the keys purchased from *** *** and was unable to program due to the fact that *** *** sold *** *** the incorrect key*** *** refunded *** *** the amount he paid for those keys*** *** returned to Malloy Ford and purchased keys made by Ford Motor CompanyMalloy Ford commissioned the technician to program the set of keys from Ford Motor CompanyThe attempt at programming the keys was successful this timeThe difference in price that *** *** is disputing is the labor time for my technician to program the keysIf the first set of keys was purchased from Malloy Ford and we were unable to program the keys we would not have charged a second labor time because that would have been either a faulty part or operator error by our technician*** *** chose to purchase his first set of keys from an aftermarket company ultimately resulting in Malloy Ford needing to designate a technician to work on the vehicle twice in essence incurring two different labor operations. This was explained to the customer and Malloy Ford offered *** *** $in Owner Advantage Rewards (Loyalty Program) even though this was *** *** only visit to our facility*** *** declined this offerI stand by the decision my company has made in this matter. Regards,Collin K***General ManagerMalloy FordWinchester, Va.###-###-####*** ***Dec (days ago)to me From: *** *** [mailto***] Sent: Thursday, December 18, 6:PMTo: ***@myRevdex.com.orgSubject: Answer to complaint #***

Malloy Ford Winchester, Va
Inbox
x
*** ***
Sep
to me
***
Thank you for your correspondence regarding case ID#*** pertaining to *** *** and Malloy FordRecently, *** *** filed suit against Malloy
FordIn light of this action I am unable to comment on this case
Cordially,
Collin *K***
General Manager
Malloy Ford
Winchester, Va
***
Collin K***
Sep
to me
***
I received a letter from you today dated September 26, about case #*** stating that we have not responded and this will reflect negatively on my companyAs you can see in the email I sent you dated September 23, that Malloy Ford did respond to your correspondenceIf you have any further questions please let me know
Collin *K***
General Manager
Malloy Ford
Winchester, Va
###-###-####

Good Morning, In regards to Complaint ID *** against Malloy Ford in *** **We did hear from the company, requested a refund for the service provided, and we did receive the refund.*** ***
*** ** ***

From start to finish, my experience with Malloy Ford of Winchester has been an absolute nightmare. When I arrived I discovered that the mileage on the Ford Fiesta was almost 50,000 miles higher than advertised. The salesmen swore up and down that the car was in perfect mechanical shape because Ford has "strict standards and requirements" before they place any used car on their lot. I was promised over and over again that the dealer's service bay looked at the car tip to tail and it had no mechanical issues. I was also told that this car was "not a mechanical special, because there was nothing mechanically wrong with it." Although there were a few imperfections here and there that needed fixing, I was okay with minor issues like a lukewarm and failing A/C, broken armrest, failing chassis seals, marks and smudges in the finish of the car. Granted I was a little miffed by the lies about mileage and price, I went ahead with the sale because you'll never find the perfect used car. When signing I was told to sign a document that stated I was aware the car was, in fact, a mechanical special. I immediately raised concerns about this because I was told explicitly that it was not. In response, the salesman told me that it was "technically" a mechanic's special under the law because it's a used car being sold as-is without warranty, but again I was assured there were no mechanical issues with the car. I trusted the people at Malloy Ford, big mistake. You can see where this is going, the real major problems started after driving the car off the lot. The first day was fine, as we were in a cold snap in the middle of Fall. When the weather started warming back up again that's when the car started overheating. I could no longer drive the car for longer than 20 minutes before my engine overheated.

After several days of trying to diagnose the issue and overheating the car a few more times out of necessity (I still needed to get to work) I discovered that the radiator fan was not working. This also explained the lukewarm A/C at idle. When I took it to my mechanic he told me any service professional who took more than 5 minutes to look at the car would know that the radiator fan was not operating, and that it would be extremely damaging to the engine for the car to operate in this state. I had many other issues pop up that needed fixing, like a malfunctioning air regulator for the A/C, a bad belt in the engine, and also a gunked up gas tank that meant I had to spend 10+ minutes filling my gas tank. The salesman that sold the car to me concealed this gas tank issue by blaming the gas pump at the nearby station, but he knew the whole time it was an issue with the car. As the cherry on top, when I received my title it had the fake mileage that they posted on their advertisements. So now I have a bad title with false information. Long story short, I got the engine issue fixed immediately by my mechanic, and called up the General Manager Lisa Walker to complain about all of the lies and problems. She was conciliatory at first, open to hearing my side of the story. She agreed to reimburse me $225 towards the engine repair. This didn't even cover my cost for the repair (I was already $500 in the hole for emergency repairs a week after purchase) but I was willing to accept it and move on with my life. In order to get the reimbursement I had to sign a contract that stated I wouldn't post any reviews or share my experience, it has now been over 50 days of repeated check-ins and empty promises of resolution from the general manager Lisa Walker herself that I still have not received my payment as promised nor have my title issues been fixed, also as promised.

The purchase of a car is an important and major life expense for people, and it should be a professional transaction without surprises when you opt to go through a major car dealership like Winchester Ford. This quickly became an endless nightmare. I wouldn't recommend anyone believe anything these people say about their cars. In the end, I can forgive a bad car buying experience, but I just wish Malloy Ford of Winchester would follow through on their promises.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Malloy has lied in their response no one ever offered me any rewards points and no one ever said I Had to pay for 2 technician
The problem with this response is that ford said I was sold the wrong key but the auto parts store said they the exact key and Ford must not have the program for the set of keys .So to that who do I believe the parts place who refunded me the cost of the keys or Ford who has lied several times to me and now has made up more to cover their tracks.I think they couldnt do the job they were asked to do and made up the excuse so I would have to purchase keys from them and pay extra.You never can trust a dealer they are always looking for a way to get more out of you.
Regards,
[redacted]

This correspondence pertains to complaint number [redacted] We are currently attempting to resolve this complaint. I will keep you informed of the progress.Regards,Collin R. K[redacted]

Complaint #[redacted]
Inboxx Collin K[redacted]Jan 2 (7 days ago)to me [redacted],Thank you for the second correspondence from [redacted]. In response to the accusations of the complainant. I stand behind the systems, processes and training set forth by my organization in regard to the labor operation for this repair as well as the handling of this matter. My hope is to have this case closed and move forward.Respectfully,Collin *. K[redacted]General ManagerMalloy FordWinchester, Va.###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Purchased a car 2012 Ford [redacted]. Dealership offered a bonus Ford remote starter with purchase for free. I accepted. Remote was installed. Starting last year car stalled out in middle of the road once and then a few month later did same thing. I did not think it was issue so did not bring car into have it looked at. Then in June it happed a few times in one day or week. Car just stalled out and parking assist malfuctioning assist light can on, skid lights and engine light. I do not have parking assist in my car. Car was at [redacted] Ford for since June 20th 2014. In that time various parts were looked at and replace by them. This dealership is closer to where I live then Malloy Ford

On around July 24th I was told problem was from a remote starter that was incorrectly installed by Mallory Ford. Report was from Enginer Dept and [redacted] Ford Technican. I was given Report on August 28th. It says "The installation of the accessory remote start was further reviewed and it was found that the multiple harnesses were opened up and circuts were spliced into when Ford acessory remote start was installed. Even though this is a plug and play remote start kit, the kit does not appear to be installed per the installation instructions". Car is still at dealership and still not working. It is 2 years old and has 63000 miles on it and in not under warranty any longer. I have been reminded of this by both Ford dealerships many times in I think their hopes, I will just go away.Desired Settlement: I am struggling between two dealerships [redacted] Ford and Malloy Ford with this car. Need to have this investigated further and my car fixed or replace. Service manager said he was not even sure car could be fixed? It is a danger being on the road with this car and [redacted] wants me to go deal with Malloy Ford since that is where I purchased it. I am afraid to drive it. Car stalled out twice with [redacted] Ford service manager in it.

Business

Response:

Malloy Ford Winchester, Va.

Inbox

x

Sep 23

to me

Thank you for your correspondence regarding case ID#[redacted] pertaining to [redacted] and Malloy Ford. Recently, [redacted] filed suit against Malloy Ford. In light of this action I am unable to comment on this case.

Cordially,

Collin *. K[redacted]

General Manager

Malloy Ford

Winchester, Va.

Collin K[redacted]

Sep 29

to me

I received a letter from you today dated September 26, 2014 about case #[redacted] stating that we have not responded and this will reflect negatively on my company. As you can see in the email I sent you dated September 23, 2014 that Malloy Ford did respond to your correspondence. If you have any further questions please let me know.

Collin *. K[redacted]

General Manager

Malloy Ford

Winchester, Va.

###-###-####

Review: I purchased a used 2009 Dodge 1500 from Malloy Ford just over a month ago. A few days ago the door latch broke and I could not close my door.

The general manager told me to come by and we'll fix it . They couldn't fix it that day because of a broken part, so they rigged it to stay shut so I could get to work and they would call me when the parts came in . This was on Saturday the 20th of July. I received a call Tuesday that the parts had come in and to make an appointment to get it fixed. I made the appointment for Thursday the 25th at 3 pm.

They took my truck in the shop and came out to tell me about 20 minutes later that they couldn't open the door that their mechanic rigged to stay shut and that I was responsible for the repairs and the shop time they needed to fix the latch. I do not think I should be held responsible for the repairs or the shop time . This seems to be an unfair practice to me as a customer. Please helpDesired Settlement: If I have to pay them to get my truck back I would like my money refunded.

Business

Response:

Revdex.com Complaint #[redacted]

Inboxx[redacted] Kelly <[redacted]>

Aug 14 (7 days ago)

In regard to complaint #[redacted] for **. [redacted].

I have spoken with **. [redacted] and he understands that I made no representation in respect to repairing his vehicle at no cost.

The repairs to his vehicle have been made at a greatly reduced rate. **. [redacted] has paid his bill and is in possession of his vehicle.

Regards,[redacted]General ManagerMalloy

Ford[redacted], Va.[redacted]