Malloy Hyundai

April 28, 2015I have received your letter with [redacted] ***'s response and I am sorry he is unhappy with the reimbursement but in the first letter we received from the Revdex.com this is the amount he requested.Attached is a copy of the original complaint and I have highlighted the "disputed amount" of $200.We are not a [redacted] dealer and are not knowledgeable of the prices for their keys and we do not have contacts that would sell us a key at a different price than they would sell [redacted] the same key[redacted] has not returned the $check, nor has he provided a quote from a [redacted] dealer to show the price difference.Thank You,Tina S.Controller

We apologize for the confusion and the interaction she had with our staff.A check in the amount of $will be sent out on Friday, June 10th to [redacted] .Please let me know if there is anything further.Thank You,Tina S*ControllerMalloy Auto Group

[redacted] I spoke with our service department at Malloy [redacted] and I was told that the customer has picked up the vehicle and since traded it in to another dealership.Therefore, I feel this complaint is now closed.Thank You,Tina S*Controller

March 20, 2015Please remove [redacted] as the contact for our company, he is no longer employed.We would prefer email as a communication method over regular mail; this will allow us to respond the Revdex.com in a timely manner.If you still feel it is needed to mail our dealership the complaint, can you please provide an email to respond.Thank You,Controller

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*** *** ***Hello Revdex.com.Please find enclosed an email from a consumer who had mistakenly filed a complaint in our service area against a business within your service areaTheir complaint was originally filed in our office and transferred to your office for processing.This is the company:Malloy *** *** ***
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*** *** Holly, Sorry we were in a situation when we had to trade our *** inWe have been without a vehicle, and still no response from Revdex.com We had to make a move, so we traded for a Nissan Murano and will never deal with *** again Our loss, but a lesson learned Thanks, Terry On Fri, Mar 13, at 2:PM, T*** *** *** wrote:Thank you *** for your prompt response, and I will be waiting to hear from Revdex.com in our area Do I need to send them any other information at this time? We need to do something soon, since we need a vehicle.*** On Fri, Mar 13, at 8:AM, Revdex.com *** wrote:Complaint Case #***Business Name: Malloy ***Thank you for contacting Revdex.comIt appears however, that the business your complaint refers to is located or headquartered outside of our Revdex.com service areaEach Revdex.com responds to complaints about businesses located in its region.Therefore, we have forwarded your case to the Revdex.com that services the area where the business is located. The following Revdex.com will share any new information with you as soon as they receive it.*** *** *** *** ** * *** ***
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I previously spoke with the General Manager, Scott L*** and he stated that he would provide $for the key. He further stated that it was more than enough. I contacted two *** dealerships about purchasing and programing a key. They informed me that the total price for the key and programing would be $369. Again, I'm not sure why the General Manager would not know approximately how much a replacement key is, but I am not going to come out of pocket to replace a key that was promised when I bought the car. I purchased the car around October 6, 2014, and I am still chasing Malloy for my extra key. I would be happy if they did the leg work in ascertaining the key. They are the ones that would be able to utilize their contacts and possibly get they key a lot cheaper than $369. Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will be glad to cancel the warranty and gap on the sold vehicle and the warranty on the vehicle *** *** still owns.We recommend that he keeps the GAP contract in place on the vehicle he is driving, but will cancel that also if he wants.*** *** needs to submit his request to cancel in writing with the date of cancellation and the mileage on the vehicles.If there is a lien on the vehicle(s) the refund is sent to the lien holder and reduces the principal balance due, if there is nolien the refund will be sent to *** ***.A cancellation form is attached for his convenience.Please email or fax the cancellation request to my attention Thank You.Tina S*ControllerMalloy Auto Groupemail ***@malloyautomall.comfax ###-###-####

We have contacted Mr*** and have sent him the sun visor assembly for the *** *** per his request.Please contact me if you need further information,Thank You,Tina S*** Controller

March 20, 2015Please remove [redacted] as the contact for our company, he is no longer employed.We would prefer email as a communication method over regular mail; this will allow us to respond the Revdex.com in a timely manner.If you still feel it is needed to mail our dealership the...

complaint, can you please provide an email to respond.Thank You,Controller

We apologize for the confusion and the interaction she had with our staff.A check in the amount of $642.00 will be sent out on Friday, June 10th to [redacted].Please let me know if there is anything further.Thank You,Tina S[redacted]ControllerMalloy Auto Group

April 15, 2015In reference to the complaint numbers listed above, we have refunded [redacted] everything that we have cancelled on his behalf.Thank You,Tina SController

April 28, 2015I have received your letter with [redacted]'s response and I am sorry he is unhappy with the reimbursement but in the first letter we received from the Revdex.com this is the amount he requested.Attached is a copy of the original complaint and I have highlighted the "disputed amount" of $200.We are not a [redacted] dealer and are not knowledgeable of the prices for their keys and we do not have contacts that would sell us a key at a different price than they would sell [redacted] the same key.[redacted] has not returned the $200 check, nor has he provided a quote from a [redacted] dealer to show the price difference.Thank You,Tina S.Controller

[redacted]I spoke with our service department at Malloy [redacted] and I was told that the customer has picked up the vehicle and since traded it in to another dealership.Therefore, I feel this complaint is now closed.Thank You,Tina S[redacted]Controller

Review: The seller advertised a vehicle (2013 Hyundai [redacted] Turbo; Stock#: [redacted]; VIN: [redacted]) online (Their Website, and other websites i.e. [redacted].com) with an Internet Price of $17149. Their website included the following note "Prices do not include, taxes, tags, freight charges or processing fee. Includes all factory rebates." The add in Cars.com for the same vehicle had the following additional statement "Includes factory rebates only that you qualify for and you may qualify for additional rebates such as (Loyalty, Military & College). Please call for details." The Hyundai website further explains that these discounts are in addition to any factory rebates. Based on this information, my understading was that the I was elegible and entitled to the additional military discount of $500. I was stunt when the salesman (Orlando) stated that the price was over $20K. I expected to pay around $18500 ($17149-$500+title, taxes and processing fee). He explained to me that the $17149 included all possible rebates and discounts and that I was only elegible for the military discounts. Therefore, after taking away all the other discounts (College grad, loyalty, etc), my price was over $20K. I tried to explain, that his explanation was inconsistent with the information provided in the adds. Furthermore, I told him that using deceptive tactics and bad business practices like these was unethical. His reply was that everybody does it. It is a shame that individuals like this represent an organizatin like Hyundai. It is even more disturbing that they try to claim that they support the troops, when all they do is to use military discounts as bait, when they have no intentions to honor them.

Business

Response:

06-25–2014To whom it may concern,This response is in reference to case #[redacted]. After recieving the documentation from the Revdex.com, we have decided to change the verbage in our disclaimer on our websites. We appologize for any inconvienence this may have caused. Our disclaimer now states there may be some rebates you may not qualify for. I have invited the client back to revisit the price.Warm reguards,Scott LGeneral Sales Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I strongly believe that this is a very desceptive tactic that is not in the best interest of the consumer especially military personnel. When a dealer publishes an "Internet Price", it should apply to any customer regardless of their background. Military, college graduates, loyalty discounts, etc should be additional incentives given to those particular individuals as a reward, recognition, or gratitude. Lumping all the discounts together in order to come down to an unrealistic "Internet Price" that they will never honor is unethical and should be prohibited by the Revdex.com. Furthermore, fines should be imposed to those car dealership who continue to take advantage of the customers.

I'm not interest on buying a vehilce from this car dealership.

Regards,