Response: sans-serif;"> [redacted] , I personally spoke with [redacted] addressing his concernsAt no time did we ask his son to bring in vehicle to have my service department, review for any damage as that is not done by dealerThere is a company that inspects the vehicles for the leasing company, and at no time do we get involvedI personally helped [redacted] and his son get out of there vehicle and into a new oneHe was over on his miles allowed and I did my best to assist him,as it was no easy transactionI also helped him in the past and was quite shocked by complaintI told him we never pay damage on a vehicle that was leasedIf his son damaged the car, he would be solely responsible, as it would not be fair to me to pay for something that his son had doneThere was a point in our conversation when [redacted] asked me to pay the and after informing him I am not responsible for damage incurred by his son, he then asked me to pay half the damage, which somewhat surprised me, as if he was just taking a shot at meAgain I told him we are not responsible for his sons actionsI will go above and beyond for all my customers, but we do not pay for lease return damageHe mentions he had no indication he would be responsible,yet it clearly spell it out on the lease for contract for the returned carWe do not have Revdex.com casesWe believe in our reputation,and stan clear of controversyThis is simply putting the blame where it does not belongThank you for the opportunity to respond [redacted] ***, GM Malouf ChevroletPlease feel free to contact meSent on: 8/4/10:23:AM Sent by: [redacted]
Malouf Ford-Lincoln does not inspect nor does Malouf Ford-Lincoln assign charges when a customer turns in a lease vehicleFord Motor Credit retains a third party inspection company at their expenseThe third party company inspects all vehicles and assigns charges for any and all damages The dealership has absolutely no say in this processWe are sure that all customers are aware that they are responsible for any damages that occurred while the leased vehicle was in there possession as stated in their lease agreementAs a matter of goodwill, and out of respect for the fact that Mr [redacted] released a Ford vehicle, Ford Motor Credit reduced the original amount of $ by $300.00, leaving a balance due from Mr [redacted] of only $322.72.Malouf Ford - Lincoln regrets the perception of Mr [redacted] that the dealership should somehow be responsible for damages incurred while the vehicle was in his possessionBut we do feel that since Mr [redacted] is not a stranger to the sales/lease process we are sure that he understands that any damage would be his responsibility
Response: sans-serif;"> [redacted] , I personally spoke with [redacted] addressing his concernsAt no time did we ask his son to bring in vehicle to have my service department, review for any damage as that is not done by dealerThere is a company that inspects the vehicles for the leasing company, and at no time do we get involvedI personally helped [redacted] and his son get out of there vehicle and into a new oneHe was over on his miles allowed and I did my best to assist him,as it was no easy transactionI also helped him in the past and was quite shocked by complaintI told him we never pay damage on a vehicle that was leasedIf his son damaged the car, he would be solely responsible, as it would not be fair to me to pay for something that his son had doneThere was a point in our conversation when [redacted] asked me to pay the and after informing him I am not responsible for damage incurred by his son, he then asked me to pay half the damage, which somewhat surprised me, as if he was just taking a shot at meAgain I told him we are not responsible for his sons actionsI will go above and beyond for all my customers, but we do not pay for lease return damageHe mentions he had no indication he would be responsible,yet it clearly spell it out on the lease for contract for the returned carWe do not have Revdex.com casesWe believe in our reputation,and stan clear of controversyThis is simply putting the blame where it does not belongThank you for the opportunity to respond [redacted] ***, GM Malouf ChevroletPlease feel free to contact meSent on: 8/4/10:23:AM Sent by: [redacted]
Malouf Ford-Lincoln does not inspect nor does Malouf Ford-Lincoln assign charges when a customer turns in a lease vehicleFord Motor Credit retains a third party inspection company at their expenseThe third party company inspects all vehicles and assigns charges for any and all damages The dealership has absolutely no say in this processWe are sure that all customers are aware that they are responsible for any damages that occurred while the leased vehicle was in there possession as stated in their lease agreementAs a matter of goodwill, and out of respect for the fact that Mr [redacted] released a Ford vehicle, Ford Motor Credit reduced the original amount of $ by $300.00, leaving a balance due from Mr [redacted] of only $322.72.Malouf Ford - Lincoln regrets the perception of Mr [redacted] that the dealership should somehow be responsible for damages incurred while the vehicle was in his possessionBut we do feel that since Mr [redacted] is not a stranger to the sales/lease process we are sure that he understands that any damage would be his responsibility